My family and I recently stayed at this resort. I must say all in all it is a very lovely resort as many Wyndhams are BUT we were VERY disappointed in the service we received. We arrived hours before 4PM check in and were told by the front desk staff that they would have our suite ready for us early. we took this time to explore National Harbor and grab a bite to eat. We returned to the resort at 3 PM, our room was still not ready. At 4 we returned to the desk our room was still not ready. We were told that maintenance was fixing an electrical issue. FINALLY at 4:45 our room was ready. ( side note: the ladies at the front desk could be a bit more friendly and helpful especially since they are the first people guests see as they enter the resort)
Our family has a habit of checking the beds as soon as we arrive. We were so displeased to find DIRTY STAINED sheets beneath the comforter of one of the beds. Disgusting! We called housekeeping unsuccessfully as they are not available after 4 pm?!?! So we called the front desk and the front desk manager came to check the bed before sending someone up to change the sheets. The front desk manager consoled us with a bottle of wine and a late check out time.
Fast forward to checking out we were harassed by the front desk and housekeeping to leave the room!!
I think Wyndham National Harbor could use work in the staffing department (front desk and housekeeping) They are clearly understaffed. The only nice and helpful people were the bell hops and activities crew.
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- Also Known As:
- Wyndham Vacation Resorts At National Harbor Hotel Oxon Hill