We got to the Residence Inn at about 9pm on a Saturday with my three young children. When I got there, I asked that the crib -- which I clearly put on my reservation -- be brought to my room. But the front desk said they didn't have any cribs. I was furious since it was late, and I had specifically requested a crib... I just needed an email/phone call ahead of time that there weren't any, and I would have brought a pack and play. The only other option was to put my 2-year old on a cot, but the Residence Inn said this was not allowed since it was a fire hazard. I knew if my daughter was in bed with us, no one would sleep so it wasn't worth it.
The staff at the Residence Inn was totally unsympathetic and didn't offer any advice. I had to cancel the reservation and call around to find another place to stay. I called Aloft, but for some reason even putting a crib in a room with two beds was a fire hazard, which seems ridiculous considering most families have two children. Finally, we got a room at the Westin which was more expensive and didn't include breakfast. Very disappointing.
- Also Known As:
- Residence Inn National Harbor Washington, Dc Hotel Oxon Hill
- Residence Inn National Harbor Washington, Dc Hotel
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