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“Clean & comfy, service and little things were so-so” 3 of 5 stars
Review of Residence Inn National Harbor Washington, DC

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Residence Inn National Harbor Washington, DC
3.0 of 5 Hotel   |   192 Waterfront St., National Harbor, Oxon Hill, MD 20745   |  
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Special Deal
Free Breakfast
Ranked #2 of 8 hotels in Oxon Hill
Ohio
Top Contributor
123 reviews 123 reviews
90 hotel reviews
Reviews in 77 cities Reviews in 77 cities
45 helpful votes 45 helpful votes
“Clean & comfy, service and little things were so-so”
3 of 5 stars Reviewed September 21, 2013

The main points: our room (1 bedroom suite) was clean and comfy. The breakfast seemed to be a step up from normal hotel breakfasts, which was nice. And free weights in the workout room is a great touch!

A few things: We asked for a late checkout, and "No, we can't do that." OK... Since our room had a box of tissues with the end-of-box tissues (you know, the off-white ones), and we didn't have the usual extra, we asked and "We don't have any here, but we'll make sure they put some in there today!" (we were checking out). We had phone chargers but many of the outlets were loose enough that they literally would slip out and quit charging. Parking is across the street in a garage - pretty easy unless the elevator is out. "Yeah, we know - someone is supposed to look at it today." Here's a suggestion - put signs on the door? And, "Is there a coffee shop open now?" "Oh yeah, {name}, it's on American Way." "Where is that?" "American Way." Sorry, we're not from here, so you should give directions. We found it and it had closed 2 hours ago. No receipt under the door: do they usually? "Yeah, we didn't have anyone last night who could do it." And finally, the Internet seems to be based in the center of the building as ours was very slow and we heard someone else a the desk with the same complaint, in a corner room.

It was unusual to really feel like you were bothering folks at the desk with your questions. And to be fair, you can't blame them for each of these individual things, and the little things do add up ... but it sure seemed like the staff could step it up a notch.

Would we stay again? Since there are 5 or so pretty nice places right there, I would shop around for prices next time.

Room Tip: Internet seems to work better in some rooms - my guess is rooms toward the center of the hotel.
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OperationsTeam, Manager at Residence Inn National Harbor Washington, DC, responded to this review, September 24, 2013
Dear valued guest,

Thank you so much for your positive feedback in regards to your suite as well as the breakfast!

Please accept our sincere apologies for the service that was provided throughout your stay. Please know this is not the norm for our team and your feedback will be shared with our staff so we can ensure this does not happen in the future.

We certainly hope that if your future travels bring to the National Harbor area, you will consider our hotel.

Warm regards,

The Residence Inn National Harbor team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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178 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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English first
Winston-Salem, NC
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 10, 2013

I stayed here as it had the best rate of the hotels in National Harbor and was convenient to a family event being held at a nearby hotel.

The hotel itself is a clean, new Residence Inn. I was upgraded to a view room (the view was of the Gaylord Hotel across the street). The non-view rooms look out at the parking deck behind the building. The rooms were very clean and comfortable and well set up if you were sticking around for a few days. I wasn't that hungry at breakfast, but it appeared to be a typical Residence Inn breakfast.

As a whole, I'm no fan of National Harbor as a destination. But, if you are going to be there for a few days, this hotel is worth considering. It is clean, convenient and quiet--it has a no partying policy.

Room Tip: Rooms facing the Potomac have a decent view (two per floor). The other ones, less so. Also, a high...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Busan, South Korea
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 3, 2013

As a hotel, it is a perfectly passable one...that's about it. The service is ok, the access is ok, even the included breakfast is ok...powdered eggs and all.

What really made this hotel stand out in a bad way was the room itself. The furnishings were mediocre at best and the living room chair was even ripped. For the price you pay, you should also get a decent TV. They only provide a 30-odd inch TV and the reception is abysmal. The towels were not always clean and clean-smelling...to me, these are the core of a hotel's business and I wouldn't be surprised to learn that in the near future this hotel lost business, especially when the Gaylord National is just across the street. Overall, just an average hotel made even worse by the substandard accomodations.

Room Tip: Avoid this hotel if at all possible.
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  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pa
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 3, 2013

This hotel is in a great location for visiting DC. There is a free shuttle to the metro train which will take you to all the sites. You can take a water taxi to Alexandria which is very charming. You also get a great free breakfast every morning. The staff was very helpful & the hotel was very clean. Enjoy!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, NY
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 31, 2013

I have stayed in the DC area many times and this is by far my favorite hotel. We checked in late around midnight, the hotel was not busy so they gave us a complimentary upgrade. You need your hotel room key to get in after a certain time and whenever you use the elevator, even though it's a beautiful area it made me feel even safer. The hotel had a nice clean scent rather than a standard hotel smell so walking off the elevator onto our floor was a pleasure. Breakfast was included which was a nice hot assortmant and everything was delicous (including the cooffe & I'm a bit of a coffee snob). One of the best extras is the fact that parking is $13/day for the garage accross the street, you just need your room key and you can go in and out as many times as you like, although this is a great location so you really don't need to drive anywhere unless you are headed out of the Harbor. Our room was beautiful and so was our view. All the staff was friendly and attentive!! We had our do not disturb hanging on the door so housekeeping hung a bag of fresh towels on the door for us! We didn't use it but, the full kitchen is great along with all of it's amenities (fridge, microwave, dishwasher, plenty of dishes, silverwear and cookwear). I will definately stay here on all my future trips to the area!!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson
Top Contributor
65 reviews 65 reviews
20 hotel reviews
Reviews in 37 cities Reviews in 37 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 23, 2013

First time I have been to the National Harbor area during a visit to the DC area. This was a business trip to Andrews AFB, and I am not sure we could have stayed at a better location.

Great staff, friendly, caring and really made me feel welcome. The hotel is clean, modern and the rooms are very spacious - including a kitchenette, you could live here! The hotel also has a parking agreement with a garage directly across the street; make sure parking is included in your room rate when you make your reservation. Also very close to the Alexandria Old Towne water taxi landing - $16 round trip, hard to beat.

Standard buffet breakfast, very good, and manager social, sans alcohol, not so good. Many great eateries in the area.

I had issues with the complementary wireless internet that were never resolved during my stay - in spite of more than an hour with tech support.

Room Tip: Rooms on the east side of the hotel have a view of the Potomac River.
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 16, 2013

The staff was helpful and friendly, rooms were clean, spacious and very comfortable. Chain has a lot of little extras thrown in to room price. Pool and free breakfast were very nice and convenient. Area is very expensive.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Residence Inn National Harbor Washington, DC

Also Known As:
Residence Inn National Harbor Washington, Dc Hotel Oxon Hill
Residence Inn National Harbor Washington, Dc Hotel
Address: 192 Waterfront St., National Harbor, Oxon Hill, MD 20745
Phone Number:
Location: United States > Maryland > Oxon Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 hotels in Oxon Hill
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Residence Inn National Harbor Washington, DC 3*
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