As I have said the Shilo Inn was the worst on our recent trip but we had a nice stay there,the place could do with a refurb but it's still OK.We were on the twelfth floor and the room was large, comfortable and clean,the microwave was rather old fashioned with no turntable and not much power,the carpet was abit dark,the main problem with the room was the A/C that was efficient but so noisy we could not have it on to long at night, and like someone has said the window does not open for health & safety reasons but a small opening would have been nice.The pool is a good size but 9ft at the deep end so care maybe needed with small children,the spa is so long you could have a party in it,there is also a gym and sauna.All the staff we came in contact were friendly and when needed helpful and polite,especially 1 young lady on the desk who we had a laugh with.The Inn is close to downtown,a short walk to Temple Square,a trip to the State Capital is abit of a climb but worth a visit,has free but limited car parking spaces,breakfast and free wi-fi so it suited us nicely.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I appreciate you taking time to post a review and staying with us while visiting Salt Lake. I have addressed the issues you had with our maintenance department and they have been resolved. I want to thank you for all of your comments which we have reviewed with our staff. We are all committed to do all we can to ensure our guests a clean, comfortable, friendly home away from home with customer service second to none. I assure you that on your next visit we will not be the worst hotel on your trip. I hope to see you again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.