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“Ultra Helpful Staff, Fascinating Cafe Decor” 5 of 5 stars
Review of Shilo Inn Suites Hotel

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Shilo Inn Suites Hotel
3.0 of 5 Hotel   |   206 South West Temple, Salt Lake City, UT 84101   |  
Hotel amenities
Ranked #56 of 75 hotels in Salt Lake City
Cerritos, California, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Ultra Helpful Staff, Fascinating Cafe Decor”
5 of 5 stars Reviewed September 3, 2013

All the staff we spoke with were very helpful and friendly. We had some extreme needs, and the staff were all super-accommodating, which we very much appreciated. The room was pre-cooled for us, and the drapes successfully kept out the city lights. The ATM in the lobby was out of cash, and it's out-sourced to a 3rd party, but the staff helped contact them for servicing asap. I strolled around the lobby and upstairs group meeting rooms, and saw a piano, and comfortable couches. Lovely place to be comfortable with a people-watching option. One wall in the exercise room is all mirror. Nice assortment of equipment. We enjoyed the delicious free breakfast in the adjoining cafe, and the cafe is owned and operated by a daughter? of a famous longboard surf champion of Hawaii. There are numerous pictures on the walls in the hall between the hotel and the cafe showing the world-famous surfer with friends and famous people. Such fun. Both locations had a wonderful family - friendly feeling. What a great place! Hope I need to stay overnight in SLC again soon.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, Manager at Shilo Inn Suites Hotel, responded to this review, September 23, 2013
Denise,
I want to thank you for staying with us during your visit to Salt Lake. I also want to that you for taking time to post your review. I take pride in our staff and their willingness to take special care of our guest. Each of our member of our team sincerely cares about ensuring that the Shilo Inn Salt Lake is like a home away from home. There are always areas we can improve and we always welcome suggestions from our guest. Thanks again for your review and I hope to see you again soon.
Regards,
Dave Erickson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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235 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 2, 2013

Our room was nice and clean, and the house keepers were very friendly along with the morning waitress. I absoutely loved having 24 hour pool access! I booked our room at a great price and we really enjoyed our stay. If I was to recommend anything it would be remodeling issues. However we had a blast and if it were to do all over again I would definately stay here again! :)

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, Manager at Shilo Inn Suites Hotel, responded to this review, September 23, 2013
April & Brandon
I want to thank you for choosing the Shilo Inn during your recent visit to Salt Lake. I appreciate you taking time to post your review and letting me know about the things you enjoyed and the areas we need to improve on. Each member of our staff takes pride in their job and ensuring that each guest enjoys their stay. We are updating areas of the hotel which is always an ongoing project. I hope to see you again the next time you are in Salt Lake.
Regards,
Dave Erickson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rotherham,england
Top Contributor
82 reviews 82 reviews
44 hotel reviews
Reviews in 57 cities Reviews in 57 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed August 20, 2013

As I have said the Shilo Inn was the worst on our recent trip but we had a nice stay there,the place could do with a refurb but it's still OK.We were on the twelfth floor and the room was large, comfortable and clean,the microwave was rather old fashioned with no turntable and not much power,the carpet was abit dark,the main problem with the room was the A/C that was efficient but so noisy we could not have it on to long at night, and like someone has said the window does not open for health & safety reasons but a small opening would have been nice.The pool is a good size but 9ft at the deep end so care maybe needed with small children,the spa is so long you could have a party in it,there is also a gym and sauna.All the staff we came in contact were friendly and when needed helpful and polite,especially 1 young lady on the desk who we had a laugh with.The Inn is close to downtown,a short walk to Temple Square,a trip to the State Capital is abit of a climb but worth a visit,has free but limited car parking spaces,breakfast and free wi-fi so it suited us nicely.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, Manager at Shilo Inn Suites Hotel, responded to this review, September 23, 2013
Royj,

I appreciate you taking time to post a review and staying with us while visiting Salt Lake. I have addressed the issues you had with our maintenance department and they have been resolved. I want to thank you for all of your comments which we have reviewed with our staff. We are all committed to do all we can to ensure our guests a clean, comfortable, friendly home away from home with customer service second to none. I assure you that on your next visit we will not be the worst hotel on your trip. I hope to see you again soon.

Sincerely,


Dave Erickson
General Manager
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Hamilton, Canada
1 review
3 of 5 stars Reviewed August 19, 2013

We stayed at the Shilo Inn for 8 nights. The cleaning staff was very friendly, the other staff members (aside from 2 in the cafe) just did what they needed to do with minimal enthusiasm. the shuttle service was great and I loved that they had 3 working elevators - one with a spectacular view of sunrise and sunset! The hotel itself is tired. It seems it needs a bit of a facelift. There is a water stain on the ceiling of the lobby, and rather old decor. The room was pleasant, very clean which was wonderful but the windows needed a nice scrub, our windows didn't open so the air circulation was none existent. Breakfast was nice, nothing fancy from the little cafe next door you get coupons. The weight room & pool.... Needed some help and were rather dreary. The location is simply wonderful!!!! There is a rumour of it being haunted on floor 11 but we didn't have any issues with any unexpected guests ;).

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites Hotel, responded to this review, August 27, 2013
Dear KnewYrzGirl,

I want to thank you for staying with us while you were in Salt Lake and I appreciate you taking the time to review our hotel and voicing your concerns. I have shared your review with our staff and I assure you that we are all committed to giving the very best customer service to every guest. We are in the process of updating areas of the hotel and are always working to ensure our guests excellent service and accommodations.

Thanks again for sharing your thoughts and I hope you will give us another opportunity to have you as our guest.

Regards,

Dave Erickson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
1 review
4 of 5 stars Reviewed August 9, 2013

I have to start by thanking Lisa for her great customer care. From the moment I walked in to Shilo inn she was attentive and cordial to my needs and request. Always with a happy attitude and smile in her face she was able to fulfill my needs and get me a great view of Salt Lake city. For a couple of hours I was hunting for a last minute prices and locations downtown SLC. Other places were expensive and did not have available rooms. I have membership card to other hotels but at Shilo Inn Hotel they offered me the best rate through TripAdvisor. Thanks Lisa. I hope you get a raise soon. Thanks for the best customer service while hunting for a hotel room. Thanks Trip Advisor for offering your services.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, Manager at Shilo Inn Suites Hotel, responded to this review, September 23, 2013
LoCruz,

Thank you for taking the time to post your review. I also want to thank you for letting me know about the great customer service you received from Lisa. I have let Lisa and all of our staff how much I appreciate the great job they do. I appreciate you choosing the Shilo Inn and hope to have you as our guest again soon.

Regards,

Dave Erickson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 8, 2013

I was a little worried about staying here after reading some of the reviews, but it was perfect for us.The room was large clean and had everything we needed. Free car parking and complimentary breakfast were also included.5 minutes walk to Creek shopping centre and Temple Square.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, Manager at Shilo Inn Suites Hotel, responded to this review, September 23, 2013
Cazhgs,

I just wanted to thank you for being our guest at the Shilo Inn Salt Lake and taking time to post your review. I appreciate you giving us an opportunity to show you our great customer service. We hope to see you again soon.

Regards,

Dave Erickson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Escondido, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 7, 2013

Stayed two nights for the convenience to downtown Salt Lake, but this place needs a major refurbishing. The room was OK, except for: 1) dim lights that made bedside reading impossible, and 2) a refrigerator that failed to work. They issue coupons for breakfast next door at a sleazy eatery that serves pitifully small portions and tiny glasses of juice. The carpets are threadbare and filthy, the parking garage littered with debris, the paint and wallpaper cracked and peeling, rusty bare pipes. The halls reeked of insecticide. The entrance could use a good sweeping and power washing, in addition to some concrete repairs. Creepy characters hanging around the entrance, as well. Next time, we'll use another downtown hotel and pay a little more.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, Manager at Shilo Inn Suites Hotel, responded to this review, September 23, 2013
Dear EdR_11,

I want to thank you for taking time to post your review. I have discussed your review with our staff, the lights and refrigerator have been replace. Refurbishing the hotel is an ongoing project, with projects going on now and others scheduled. I appreciate you staying with us and your feedback.

Best Regards,

Dave Erickson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Shilo Inn Suites Hotel

Address: 206 South West Temple, Salt Lake City, UT 84101
Location: United States > Utah > Salt Lake City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #56 of 75 hotels in Salt Lake City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Shilo Inn Suites Hotel 3*
Official Description (provided by the hotel):
We are currently undergoing extensive updates to our guest rooms and exterior of the property. Upon completion, we will officially become a Holiday Inn Express. Free parking is available on a first come, first serve basis. Parking is limited due to ongoing construction. ... more   less 
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Also Known As:
Shilo Inn Hotel
Shilo Hotel Salt Lake City
Shilo Inn Salt Lake City
Salt Lake City Shilo Inn
Shilo Inn Suites Hotel Salt Lake City, Utah

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