We checked in late one night, and the staff was friendly and helpful. The location is right in the middle of downtown, which is nice... but... our room, first thing on walking into it, we noticed that the light was almost out it was so dim, and it flickered, so right away the kids were spooked... LOL
OK, so I figured I would turn on another light to brighten the room, but it did not work. Then, I went to try another light... it did not work! I went to call the desk and noticed a flickering red light on the phone that said we had a message waiting (but it was just broken too). As I looked around, I noticed the clock was out and finally realized that the power to our room was out and then noticed a hole in the ceiling. The front desk said they would send someone up to fix things, so I used the restroom while I waited, and noticed... no soap!
So, we called again and requested a new room to which they were happy to accommodate.
The next room was better and in good repair. The beds were very comfortable and the kids just loved the clean indoor pool. But... LOL, there is more! My wife went to use the pool area restroom, and the inside door handle came completely off and she could not get out of the bathroom! After rescuing her, I informed the front desk who dispatched someone right away to fix it. However, this was the nail in the coffin for us staying here again. Not that it isn't clean (it is), not that the staff isn't nice (they are), but, for $99+ per night, we could do better.
The hotel is a bit dated, late 70's, mid 80's-ish and is in need of updating. A staff member actually admitted that the phone blinking problem is typical for them and usually is fixed by a piece of tape over the light. So... take that for what you will.
Lastly, the breakfast was good, but a bit unusual as in you get to choose between three options for breakfast. There was no breakfast bar/buffet. But, it was decent.
With some minor fixes and adjustments, this hotel could be a real winner if they don't raise their prices after renovation.
- Also Known As:
- Shilo Hotel
- Shilo Inn Hotel
- Shilo Hotel Salt Lake City
- Shilo Inn Salt Lake City
- Salt Lake City Shilo Inn
- Shilo Inn Suites Hotel Salt Lake City, Utah
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