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“Very accomodating staff” 4 of 5 stars
Review of DoubleTree by Hilton Salt Lake City Airport

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DoubleTree by Hilton Salt Lake City Airport
3.0 of 5 Hotel   |   5151 Wiley Post Way, Salt Lake City, UT 84116   |  
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Ranked #39 of 74 Hotels in Salt Lake City
Pocatello, Idaho
1 review
“Very accomodating staff”
4 of 5 stars Reviewed 2 days ago NEW

I noticed there was a water leak in my room and the carpet was wet. I notified housekeeping and had to leave for a conference. When I returned from my conference, I was met by Dave from the engineering team who was very accommodating and apologetic and told me we were going to be moved to another room. We then met his supervisor Dave who was also kind and apologetic. For the inconvenience, we were also offered free dinner and breakfast in the concierge lounge. The staff person there was also courteous and very accommodating and was really hustling to wait on everyone.

I was very impressed with the staff and how well they treated us.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Service
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304 reviews from our community

Traveler rating
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    105
    70
    26
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
Wolfeboro, New Hampshire
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
Reviews in 33 cities Reviews in 33 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here twice coming and going from SLC. The second time we asked for a balcony and were put in 428 with a view of the wall ?? Too late to switch by the time we opened door. So ask for a balcony without wall! Otherwise fine for airport. Downtown is close so easy to drive for dinner

Stayed May 2015, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
78 reviews 78 reviews
57 hotel reviews
Reviews in 45 cities Reviews in 45 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Pickup from the airport was about 15 minutes later than we were told from the front desk. Driver was very courteous and helpful. Room was clean and very quiet, even though near the airport. The air conditioning had to be set to 60 degrees to cool the room to 72 and did not have a constant fan setting. There was a constant sound of water running in the walls of the bathroom, but everything worked fine. Internet was very slow in the room. Bed was comfortable and had plenty of pillows. Our return to the airport was right on time.

Stayed April 2015, traveled on business
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Birmingham, United Kingdom
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Everything was great from check in to check out. The front desk staff were welcoming and efficient and the bar manager was like an old friend from the off. Peppered Steak was excellent as was the choice and quality of beers (check out the Cutthroat Pale Ale - not too highly flavoured and very refreshing). Ideal location, close to the airport and I-215, and I'd definitely stay here again if I visit SLC. The only slight downside was the noise in the high rise which I can only put down to the construction because my furniture shook every time I walked across my room, even on tip toes.

Room Tip: Possibly avoid the high rise however I haven't stayed in any of the other buildings so it's...
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  • Stayed April 2015, traveled on business
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Jersey, United States
1 review
2 of 5 stars Reviewed 1 week ago

What cookie?> What service? very unresponsive staff. My coffee maker was broken in my room so I went to the front desk and asked them van I get some coffee. They said.. go buy it at Starbux. My coffee maker stayed broken fro 4 days. I was never offered one of those cookies and when I called to report broken ice maker I was told that they are short staffed and there is no ice. Very noisy rooms.

  • Stayed April 2015, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Powell, United States
1 review
5 of 5 stars Reviewed 1 week ago

I stayed here for a business trip and it was excellent. My room was in the tower and it was very clean and quiet! The bed was also very comfortable. I enjoyed my stay! I would stay here again. My only complaint was there was not a fridge in the room, but not a big deal, just would have been nice to have as I stayed for 4 nights.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, United States
1 review
4 of 5 stars Reviewed 1 week ago

Hotel clean, checkout was not backed up when I arrived but noticed long lines throughout the week. Room could use more outlets, very annoying when you cannot charge more than 1 device without moving/unplugging something.

  • Stayed April 2015, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Salt Lake City Airport

Address: 5151 Wiley Post Way, Salt Lake City, UT 84116
Phone Number:
Location: United States > Utah > Salt Lake City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Romantic Hotel in Salt Lake City
#31 Business Hotel in Salt Lake City
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree by Hilton Salt Lake City Airport 3*
Number of rooms: 288
Official Description (provided by the hotel):
The DoubleTree Salt Lake City Airport offers a unique Airport setting in which to stay and relax. The hotel is two minutes from the Salt Lake International Airport and ten minutes from Downtown Salt Lake. Situated on an eight-acre lake, our resort-like hotel is surrounded by breathtaking mountain views. Our DoubleTree Salt Lake City Airport hotel features all of the comforts of home, luxury hotel services, great hotel dining, weddings your way, all the necessities of the business traveler. ... more   less 
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Also Known As:
Hilton Salt Lake City Airport Hotel Salt Lake City
Salt Lake City Hilton
DoubleTree By Hilton Salt Lake City Airport Utah

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