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“Great service, with a smile!” 5 of 5 stars
Review of DoubleTree by Hilton Salt Lake City Airport

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DoubleTree by Hilton Salt Lake City Airport
3.0 of 5 Hotel   |   5151 Wiley Post Way, Salt Lake City, UT 84116   |  
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Ranked #39 of 75 Hotels in Salt Lake City
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Great service, with a smile!”
5 of 5 stars Reviewed yesterday NEW

Kris my bartender was amazing. I'm traveling through on vacation for Christmas. Heading back to Wisconsin. He absolutely made the stay worth while. Friendly, outgoing, polite, personable, and a great smile. Excellent food recommendations and made my experience quite wonderful. Being a service industry veteran of 14 years....he wowed me. This man deserves a raise.

Stayed December 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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251 reviews from our community

Traveler rating
    76
    86
    58
    23
    8
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Any
English first
Tucson, Arizona
1 review
4 of 5 stars Reviewed 3 days ago NEW

I believe this hotel has been remodeled fairly recently. It used to be the Airport Hilton. It is well maintained and very clean. I find the room layout a bit strange, and think they should have increased the bathroom size by a couple of feet each way, but other than that it is a spacious room. The mattress was excellent, but, as in most hotels, the pillows were too thin and soft.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muscle Shoals, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

I travel with my business and stay in lots of different hotels. This one has to have the nicest and most helpful staff I've ever stayed in. I've stayed in the newer part of the hotel and the older part. Of course the newer part is a little nicer(amenities are newer and less worn), but even the older part is nice. Beds sleep great. Nice noise reduction in walls. Very clean. Excellent breakfast. LOVE the shuttle to the airport, of which you can ride TRAX into downtown. (I did that for 6 straight days in August and started my Ancestry research while on that trip!) So, this is one of our most favorite hotels we've stayed in! Highly recommend!

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
Top Contributor
80 reviews 80 reviews
7 hotel reviews
Reviews in 29 cities Reviews in 29 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was very accommodating, the service was first rate, and front-desk staff were very friendly and ready to offer services needed. The cookies were delicious and fresh. The restaurant had some nice, but limited selections, Waiter had a difficult time serving all that was ordered... not sure if he were new. Bed was comfortable and room plenty spacious.

Room Tip: Rooms are very spacious... corner may be good but not necessary.
See more room tips
  • Stayed November 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review, 1 week ago
Dear Golfer4status,

Thanks for sharing your experience at our hotel. We appreciate you acknowledging our friendly team members and are certainly glad you enjoyed our cookies.

We are keeping some cookies warm for your next visit.

Happy holidays,

James C.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Got a corner room there (no 490), with lots of space and decent views. Spend just one night, tried the gym, everything great. If you plan tp go out of shop in the evening, though, there is nowhere to go in the area. I needed a pharmacy and the closest one was some 10 minute car ride away. Did not see any restaurants around either, but I guess there is a restaurant at the hotel (haven't tried it though). But this is not the hotels fault ;)

Stayed December 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review, 1 week ago
Dear Audi77,

Thank you for taking the time to share your experience at our hotel.We are glad that you enjoyed the hotel and had a great experience.

We look forward to welcoming you again.

Happy holidays!

James C.
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albuquerque, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

the room was fantastic//the staff was friendly with great smiles//the bed was comfortable //the best pillows i have slept on in awhile//close to the airport so only a short shuttle ride//and dont forget the great cookie

  • Stayed October 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review, 2 weeks ago
Dear Jonathan G,
Thank you for acknowledging our friendly staff. We take pride in taking care of every guest and the team loves to hear that we are being successful in that regard,

We look forward to welcoming you again.
Safe travels.
James C.
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Boise, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 9, 2014

My reservation was made for the Double Tree downtown. It was supposed to be at the Double Tree, Airport. They made all the accommodations, called downtown made the switch. The Bar and Restaurant also had great food and Service. Excellent price as well. Nice Job !

  • Stayed October 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review, 2 weeks ago
Dear Thomas A.

Good to know that we were able to get your reservation sorted and at the correct hotel. Thank you for your kind comments regarding our restaurant and bar; the team works hard to take care of our guests.

Until the next time,
Safe travels,
James C.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Salt Lake City Airport

Address: 5151 Wiley Post Way, Salt Lake City, UT 84116
Phone Number:
Location: United States > Utah > Salt Lake City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Romantic Hotel in Salt Lake City
#33 Business Hotel in Salt Lake City
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree by Hilton Salt Lake City Airport 3*
Number of rooms: 288
Official Description (provided by the hotel):
The DoubleTree Salt Lake City Airport offers a unique Airport setting in which to stay and relax. The hotel is two minutes from the Salt Lake International Airport and ten minutes from Downtown Salt Lake. Situated on an eight-acre lake, our resort-like hotel is surrounded by breathtaking mountain views. Our DoubleTree Salt Lake City Airport hotel features all of the comforts of home, luxury hotel services, great hotel dining, weddings your way, all the necessities of the business traveler. ... more   less 
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Also Known As:
Hilton Salt Lake City Airport Hotel Salt Lake City
Salt Lake City Hilton
DoubleTree By Hilton Salt Lake City Airport Utah

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