We stayed at this hotel 1/25/13 with my 60 year old in-laws, dogs, and baby. As my husband was climbing the very icy stairs the STAIR BROKE UNDERNEATH HIM and a concrete step came crashing down next to me as I carried our baby. Needless to say we were less than thrilled. My in laws room had hairs and other assorted grossness in the room- they did not think it had been cleaned beyond the sheets being changed (we hope). When my husband reported his accident the guy at the counter was not nice at all, and the next morning, although the ladies were nicer and comped our room, not once did anyone ask if we were ok. What if it had been my mother in law on that step? What if the STEP THAT FELL HAD HIT OUR BABY?? What if my husband hadn't caught himself and he became disabled? Although we filled out an incident report nobody has contacted us, (Hi! Managaer Mark Richmond! Awaiting your call!) still, to follow up or ask if we're ok. I couldn't be more disgusted, and I still shake to think of the harm that could have befallen our kid if I'd been any closer. Do not stay here. It is not worth your life. I know that sounds dramatic but other steps had already been replaced so it's obvious they know there are structural issues going on.
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- Also Known As:
- Royal Garden Hotel Salt Lake City
- Hotel Royal Garden
- Royal Garden Inn Salt Lake City, Utah