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“I did not even want to give it one star...” 1 of 5 stars
Review of Ramada Salt Lake City Airport

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Ramada Salt Lake City Airport
2.0 of 5 Hotel   |   5575 West Amelia Earhart Drive, Salt Lake City, UT 84116   |  
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Ranked #68 of 76 Hotels in Salt Lake City
Ely, Nevada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“I did not even want to give it one star...”
1 of 5 stars Reviewed 4 days ago NEW

Stayed here in June and paid cash. They charged my credit card for someone else's room and are refusing to refund the money. Filed a complaint with my credit card company, ramada inn headquarters and the better business bureau and still they insist they did nothing wrong. Apparently they need my $280 to help pay for the renovations they are going. Trust me, it needs A LOT of renovating! The place stunk, the rooms were gross and nasty. The food in the restaurant was horrid. STAY AWAY!

Room Tip: Choose a different hotel!
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Stayed June 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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127 reviews from our community

Traveler rating
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    27
    58
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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English first
Woodland Park, Colorado
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I was sent here by Delta after volunteering to give up my seat. Delta should not send people here. If I wasn't with my husband I would not have felt safe...and I travel quite a bit and don't usually say things like that whether it's a motel or resort hotel. So not much about the place gave me a comfortable feeling. At first glance the lobby looks fine, remodeled...but the minute you walk the halls to your room, you see the absolute filth! Carpet is beyond worn...it's torn, stained and completely unvacuumed. Some ceiling tiles were completely missing exposing the wires, etc. I was fully prepared for a bad room but to my surprise we must have received a remodeled room because it was completely acceptable. But by the time I walked all the way to my room (far from the front lobby) I already had the heebeegeebees. Then breakfast made me feel like I was surrounded by filth again and the whole juice machine was out of service. I didnt get a sense that anyone on staff cared about the cleanliness. The only redeeming qualities were the nice shuttle van and driver along with one of the new waitresses in the restaurant/bar. Ramada needs to get this place in check with their standards. I do not recommend staying here.

Stayed October 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelley, Idaho
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

A large amount of renovation was going on. Breakfast had less than was normally there. Sink in breakfast room didn't drain well, some equipment didn't work. Room not as clean as desired, especially the heater/air conditioner. Staff was friendly. I have stayed at other Ramada' s in much better condition. Price was okay had the renovation going on been finished or patrons have been notified of the renovation before the renovation be made.

  • Stayed October 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ramada slc airp... h, Manager at Ramada Salt Lake City Airport, responded to this review, 1 week ago
Dear Mr Grant, We thank you for fill out a survey. Thank you for filling out an honest feedback. We will address the issue you have caused. Please accept my sincere apology.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Compton, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

this place is horrible. dirty, smells, stains, ripped carpet. pool chairs in the pool, people outside smoking out, missing microwave&fridge. no door lock, dirty, nasty. wiring sticking out of walls...

Room Tip: don't stay here. pics on website are false advertisement
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  • Stayed October 2014, traveled on business
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ramada slc airp... h, Manager at Ramada Salt Lake City Airport, responded to this review, 1 week ago
Dear, Guest

I would like to apologies to you. Thank you for your time to fill out this survey. your comments have been addressed and the owner and my staff is looking into it. I understand that we are going thru a renovation but this is unacceptable. Please reach out to us at 801 537 7020 or send us an email at gm@ramadaslcairport.com I will reach out to you. Please accept my sincere apology.

Looking forward to hear from you soon.

Thanks,
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Great Falls, Montana
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Room was good, staff friendly, breakfast good. I had a coupon from the airport because I had an overnight layover, so the cost was very reasonable. The shuttle picked my up promptly, got my room, slept well, and was back at the airport in plenty of time. Thank you for a much-needed break!!

  • Stayed September 2014, traveled solo
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ramada slc airp... h, Manager at Ramada Salt Lake City Airport, responded to this review, 1 week ago
Thank you so much for you honest feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise, Idaho, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 10, 2014

The staff when checking in, and leaving were great! They didn't give us any attitude or huff, and the ladies in the restaurant seemed to have a hard time speaking English, but were so nice!
The hotels rugs in the hall were ripped and there was paint on them, it definitely needed an update, but it looks like they were working on that as some parts were under construction.
We drove from Idaho for a Pokemon convention , the hotel was close to the airport, but also downtown area. It was cheap for what we got (a room for 3 days, a typical continental breakfast, and a great staff!)
The only complaint I had was the condition, which didnt really effect my stay at all.

Room Tip: There is a door in the middle of the hotel that you need a key to get in, that was broken when we we...
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ramada slc airp... h, Manager at Ramada Salt Lake City Airport, responded to this review, 1 week ago
thank you for taking a time and to fill out a survey. I apologies for the inconvenience. our renovation is almost complete, Please try us again in future.

Thanks,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Salt Lake City Airport

Address: 5575 West Amelia Earhart Drive, Salt Lake City, UT 84116
Phone Number:
Location: United States > Utah > Salt Lake City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Salt Lake City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ramada Salt Lake City Airport 2*
Number of rooms: 174
Official Description (provided by the hotel):
Minutes From Salt Lake City International Airport With Free Airport Shuttle Service and On-Site Amelia's Mexican Grill and BarExperience full-service comfort when you stay at our Ramada Salt Lake City Airport Hotel. Easily accessible from Interstate 80 and located just minutes from Salt Lake City International Airport and a short drive to historic Salt Lake City – known as the Crossroads of the West – our Salt Lake City airport hotel is ideal for business and leisure travelers alike.Stay active in our fitness center, and rejuvenate after a long flight with a soak in our hot tub or a relaxing swim in our seasonal outdoor heated pool. Check your flight times with our free Wi-Fi Internet access, and take advantage of ample free parking, or leave the driving to us and hop aboard our free airport shuttle service. Each of our spacious guest rooms comes equipped with a microwave and refrigerator, and suites, non-smoking rooms and handicapped-accessible rooms are also available at our pet-friendly Salt Lake City airport hotel.LOCAL ATTRACTIONSFeel the need for speed at Rocky Mountain Raceways, a NASCAR sanctioned oval track and drag strip, or head downtown and explore the 10-acre Historic Temple Square, featuring over twenty must-see attractions related to Mormon pioneer history and genealogy. Hit the slopes at one of several nearby ski resorts, or if you are traveling with the kids, head to the Discovery Gateway children’s museum for 60,000 square feet of interactive fun. Admire over 18,000 art objects spanning 5,000 years of human creativity at The Utah Museum of Fine Arts, or find bargains and more at over 100 shops at City Creek Center, a short drive from our hotel in Salt Lake City.DINING OPTIONSSavor tasty American fare at our on-site restaurant, and celebrate a successful day of meetings with a refreshing cocktail and snacks in our lounge. Perkins, Subway and Starbuck’s are also nearby.TRANSPORTATION SERVICESOur Salt Lake City Airport hotel offers free shuttle service to and from Salt Lake City International Airport.BUSINESS & EVENT FACILITIESOur hotel in Salt Lake City offers 3,000 square feet of meeting space, as well as a fully equipped business center. ... more   less 
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Also Known As:
Salt Lake City Ramada
Ramada Salt Lake City Airport Utah

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