We love unique properties. This one caught our fancy despite a lot of the negative reviews. A charming harming lobby is the highlight. We waited patiently as the desk clerk Garrett was texting or playing a game when we arrived at the desk. The other knucklehead at the desk, Joe, just glared at us. We waited a couple of minutes and were finally acknowledged and four of us checked into three rooms on the third floor. We were warned to take our luggage up with only one person in the elevator as the elevator had already been stuck once that day.
I took the luggage up and the other three walked. The automatic leveler on the elevator was off a couple of inches. When I returned the cart I was told "it is normal", I told them it is not. I vowed to walk up and down the the three flights.
The room--nicely decorated, with a comfortable bed and nice linens, but tiny.The bathroom tinier. Think RV or boat size. Again this is not a room for large people.
It gets better folks!..We returned from dinner at about 10.30 after parking next to the rip-off lot next door. There was a car parked against the hotel blocking a fire exit door and fire escape.
I went in and asked the desk clerks if they knew about this was told by Joe "It is perfectly OK." My answer was it is not and that I would call the police. I was told in a loud rude angry voice, "You will NOT call the police" I said excuse me and had that repeated to me even louder. I told him I was going to check and told him if the car was not moved I would call the police. It was moved.
I went back to the desk to thank the clerk and was told to "Leave the lobby, now!! as I have finally calmed Joe down and was told again "Leave!"
We went out for a walk and returned at about 11.30PM. I wanted to ask the desk clerk about AM breakfast options but skipped it since Joe was in the lobby with shirt tails out hanging out in the lobby glaring at us with hate and venom.
The next morning we walked through the adjacent parking lot to get some coffee and another car was under the fire escape and blocking the exit door. I spoke to the manager when we returned. He said he would take care of it immediately. It was there 30 minutes later when we checked out.
The air condition vents are noisy, kind of like sleeping near the airport. There was a take out bag of food with empty containers and dirt plates in the hallway for 15 hours. That's from check-in to check-out. The night blinds sort of worked, in the other room they were in tatters.
The manager Simon Pugh is an arrogant liar.
I will be posting appropriate photos to the Salt Lake City Fire Authority.
Read the other posts.. For an upscale property they got to be kidding.
Internet access $10. per day.
We were on the road for almost two weeks,WI-FI was free everywhere else.
Ask for a larger room if you really want to stay here. The average size in many rooms is tiny .Many...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.