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“DON'T STAY HERE!” 2 of 5 stars
Review of Econo Lodge Downtown

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Econo Lodge Downtown
2.0 of 5 Hotel   |   715 W. North Temple, Salt Lake City, UT 84116   |  
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Ranked #61 of 75 Hotels in Salt Lake City
Overland Park, Kansas
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“DON'T STAY HERE!”
2 of 5 stars Reviewed October 15, 2013

Lobby was smelly. Room was shabby and not very clean. Door was so ill-fitting you could see light under the door and around the lock. Didn't feel very secure. Mattress so old and not very firm and we kept rolling to the middle. Room was booked as non-smoking but the room smelled smoky and the night stand had cigarette burns on it. You can do better than this. Breakfast was some generic orange drink, warm yogurt and old coffee. There was no place to sit. ☻

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Econo Lodge Downtown, responded to this review, November 6, 2013
Dear Susan,

Thank you for taking the time to provide feedback regarding your stay at the Econolodge Salt Lake City. We are reviewing your comments and working hard with our staff to reduce these issues as best as possible. Your feedback helps us strive to be a contending Economy Hotel. We are reviewing your comments and working to correct the issues you shared. Thank you again for your time and business. We hope to serve you again in the near future.

Safe Travels,
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106 reviews from our community

Traveler rating
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    25
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Goshen, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 4, 2013

I booked by room on choicehotels.com, which said i could not change the date of the reservation. However, the Econolodge staff allowed me to change by date TWICE! I was so happy to keep be able to stay and not lose the reservations when my XC trip changed.
The hotel was very safe, well lit outside. The king bed was VERY comfortable. Our toilet ran very loud every hour. I'm sure we could have changed rooms if we told the staff. Overall, a good price for a very accommodating hotel.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Econo Lodge Downtown, responded to this review, November 6, 2013
Dear Laura,

Thank you for providing feedback regarding your stay at the Econolodge Salt Lake City. We value all feedback and look for ways to progress from it. Your kind words were shared with the staff and we thank you for your business. I was pleased to hear that the staff was able to change your reservation for you. They are a pleasure to work with. Thank you again for your time and feedback, we look forward to seeing you again soon.

Best,
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San Luis Obispo, California
Top Contributor
52 reviews 52 reviews
34 hotel reviews
Reviews in 35 cities Reviews in 35 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed September 23, 2013

TV remote did not work for changing channels (on-off only). Smoke alarm chirped incessantly (low battery warning -- took maintenance a long while to show after reporting. The door lock was flimsy (loose screws). The carpet was spotty and dingey. The mattress was old and soft. Not recommended. June 23, room #245.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Econo Lodge Downtown, responded to this review, November 6, 2013
Dear Traveler,

Thank you for taking the time to give feedback regarding your stay at the Econolodge in Salt Lake City. We value all feedback and take all responses seriously. I have reviewed your feedback with my Maintenance department and we have worked diligently towards correcting these issues. Your voice is heard and we hope we have another opportunity to serve you again. Thank you for your time and feedback.

Safe Travels,
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Antioch
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 20, 2013

Three rooms were booked online prepaid and the request was for double rooms, non-smoking with refrigerators in room. When we checked in these were the only rooms available and they were smoking rooms without refrigerators. A chair was broken in one room with the arm laid across the seat. A second room had the front of a drawer off laying on the dresser. A third room had a problem with the air conditioner that wouldn't work. Requests for maintenance were never answered. We stayed for 5 nights and beds were only changed once after I repeatedly complained. We had to open the windows to try to air the rooms out. This is one of the worst hotels I have ever stayed in. Pass this one by.

Room Tip: There are no good rooms
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  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Econo Lodge Downtown, responded to this review, November 6, 2013
Dear Traveler,

Thank you for taking time to share your experience on Tripadvisor. We value all guest's comments and time. I'm sorry to hear that your stay was not pleasurable and to hear of the maintenance issues you had. I am working hard with our staff to make sure these issues do not occur in the future. Again, thank you for your feedback and we hope we have another opportunity to serve you again in hte future.

Safe Travels,
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St. Albert
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 10, 2013

We booked 4 rooms at this place as we wanted to be close to the Red Iguana restaurant and the pictures online looked okay. These pictures are NOT what you get if any of the 6 rooms we looked at are any indication. My room was okay but could really use a carpet cleaning. Room 107 carpet looked like the chalk outline was the only thing missing over the huge carpet stain. Room 108 had no air conditioning. Room 121 and 122 doorway looked like someone actually took a crowbar to pry open the doors. Room 121 door does not latch very well. On the great side of things, the Red Iguana restaurant just across the street was fantastic if you like real Mexican food. From Santana and ZZ Top signing the walls to a packed house by 6PM to enjoy the food.

Room Tip: Rooms closer to the office seemed less offensive (101-106 I think).
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Econo Lodge Downtown, responded to this review, September 19, 2013
Dear Dean,

I want to thank you for taking the time share your experience on Tripadvisor. We are working hard to eliminate poor experiences. Your comments were very helpful and we are working hard with our Housekeeping and Maintenance departments to correct the issues you mentioned. We are happy to hear that you enjoyed the Red Iguana. They are a treat to have so close. We thank you for your business and hope to have another opportunity to serve you again soon.
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Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed September 8, 2013

The GM, Mark...and Driver Charlie made my stay great! Mark went out of his way to accommodate me. Wonderful service! Walking distance to Temple Square and Gateway Mall. Paint in room was peeling, and the sink didn't drain, but I consider this a great place for the price!
Free shuttle to and from airport-as well as around the city!

Room Tip: Check the non-smoking rooms for odors.
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  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Econo Lodge Downtown, responded to this review, September 19, 2013
Dear Evan,

Thank you for taking the time to share your experience with Tripadvisor. I also appreciate the feedback in regards to the items not properly working in your room. We are working hard with the staff to eliminate any malfuntioning items in the rooms to make sure you have an enjoyable experience. Were glad to hear that you took advantage of our complimentary shuttle and got to see some nice things in SLC. Thank you for your kind words and feedback. We hope to serve you again soon.
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Durango, Colorado
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 6, 2013

I stayed here, and the bed bugs ate me up. I was in misery for three or four days. Couldn't even sleep because of the intense itching. I asked the manager, Adam, to reimburse me for medical expenses, which he said he would. He never did send me the check for my expenses, even after several calls. He just kept telling me it would be sent.
AVOID THIS PLACE LIKE THE PLAGUE!!!

Room Tip: Go somewhere else!
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  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Econo Lodge Downtown, responded to this review, September 19, 2013
Dear Traveler,

It kills me to hear of your unfortunate experience. I assure you that this in an uncommon incident and I will do everything I can to make it right. Please reach out to me via phone or email and I will be happy to send money for any monetary expenses that you might have paid out of pocket. My contact info is econogm.ut043@gmail.com or 801-363-0062.

I do want to thank you for taking the time to share your experience with Tripadvisor and we are working hard to eliminate circumstances like this. Thank you for your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Econo Lodge Downtown

Address: 715 W. North Temple, Salt Lake City, UT 84116
Phone Number:
Location: United States > Utah > Salt Lake City
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #61 of 75 Hotels in Salt Lake City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Econo Lodge Downtown 2*
Number of rooms: 121
Reservation Options:
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Also Known As:
Econo Lodge Salt Lake City
Salt Lake City Econo Lodge
Econo Lodge Downtown Salt Lake City, Utah

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