If you want to be spoiled and pampered without breaking the bank this is the place for you! The front desk people were charming and fast. There are assorted fresh juices in the lobby to greet you. Our room was huge with double sinks and CLEAN, CLEAN, CLEAN!!!! NIce beds with the best pillows.
The pool area was super clean and the indoor pool was heated so even I could enjoy a swim with the kids. They had a spa, sauna, and workout center. It was wonderful.
Breakfast was hot and inviting and yummy! Oh did I say everywhere you went it was super CLEAN? My family took almost a three week vacation and we all agreed this was our favorite hotel. It is worth every penny. I wish this chain would be all across our country.

We stayed two nights in Crystal Inn and liked a lot. When we arrived they couldn't find our booking and I had to go and get my laptop from the car and fetch the booking confirmation from my e-mail. I didn't mind this as the staff apologized for the inconvenience it caused.

Our room was huge and clean. The TV had tens of channels. There was a micro-wave oven and a refridgerator in the room. Breakfast was better than in some other hotels of the same price level. Location is great near the temple square if somebody's interested to see it. It and a mall are within a walking distance from the hotel. There is a pool inside the hotel which was especially nice for our kids because the weather was cool. Parking is free and there's a free WLAN in all the rooms.

The only thing I can complain about are the thin walls. There were a few kids staying in the room above us. They jumped up and down in their room from 10 to 11 pm. As we couldn't sleep I contacted the front desk and told about them about the problem. The person working in the front desk immediately contacted the guests upstairs and the problem was solved.

Overall, I wouldn't hesitate to stay there again.

I stayed alone in a one-bed room on the top floor, and was attending a conference at the convention center. The "hotel "is really just a step above a standard motel. It is four floors and includes a variety of free features including breakfast, parking, local calls, very small pool and fitness center, even free airport shuttle.
The pros are that the hotel was very clean, the rooms were big ( 2 bed room a decent size, one bed room seems to be the same size with a BIG sitting area replacing the missing bed) and the free breakfast was pretty good and included some hot entrees every day. Staff service was good.
Cons were that the place isn't that great for the price, the location is so-so (a run-down area about 4 blocks from the convention center, although this whole part of the city is a bit run-down...), and sound-proofing isn't so good. You could hear every door in your hallway as they seem to slam like a rifle shot. Also, a friend of mine on a lower floor said he heard a lot of footfalls above him, so try to get the top floor if you can. There was also consistent exterior noise including loud drive by window ordering from the neighbouring fast food place. With earplugs it was tolerable for sleeping.

We choose Crystal in Murray, UT for a recent ski trip and we were not disappointed in anyway. The service was friendly and they look to accommodate their clients. The pool and whirlpool were always clean and the right temperature. Videos were free to rent. We stayed eight nights and I felt very much at home. The room was quiet and rarely did we notice any "other" room noise. The breakfast was plentiful and had variety. The light dinners were sufficient and provided at no extra cost. I have never been to a nicer hotel. We typically stay in a condo but wanted to cut costs this year and this was a real deal! I would not hesitate to come back to Crystal in Murray UT.