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“Great hotel stay” 5 of 5 stars
Review of Crystal Inn Hotel & Suites Salt Lake City - Downtown

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Crystal Inn Hotel & Suites Salt Lake City - Downtown
2.5 of 5 Hotel   |   230 West 500 South, I-15 Exit 310, Salt Lake City, UT 84103   |  
Hotel amenities
Ranked #14 of 74 Hotels in Salt Lake City
Certificate of Excellence 2014
Sydney, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Great hotel stay”
5 of 5 stars Reviewed August 6, 2013

First visit to Salt Lake City for ski vacation. After 3 days in Park city we relocated to Salt Lake City to ski Ulta/Snowbird area. This hotel was in a perfect local to enjoy the downtown area plus have easy access to ski resorts. The breakfast was more than great, rooms were spacious, staff were friendly and overall enjoyed stay very much.Stay included discount lift tickets and airport shuttle. We had a rent a car but shuttle service to ski resorts was available.

Room Tip: First floor rooms very convenient.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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431 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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English first
Kirtland, New Mexico, United States
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 5, 2013

The Room was clean and roomy but doors and other things need updating. The second TV cable never worked we just had static on the screen. The wifi was soooooo slow. It took forever to do anything on an iPad. The breakfast was fantastic though. There was French toast, quiche, scrambled eggs, sausage, cold and hot cereals, juices, Danishes, fresh fruit, milk, toast, bagels, etc. fantastic breakfast.

Room Tip: I heard you can upgrade your room to one with a jacuzzi tub.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Salt Lake City, Utah
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 4, 2013

I've stayed there three times. Each time the room has been clean, well organized, everything worked. My room was large, comfortable, well-lit and Wi-Fi was free.
The Crystal Inn offers one of the best free hotel breakfasts I've had. Everything is always fresh, and plenty of it. It includes scrambled eggs and potatoes, as well as a good variety of other fare.
The lobby has a well-stocked mini-store where you can get munchies, fruit, fruit juice, toilet articles and other items to make your stay comfortable. The staff is always friendly and helpful.
It's next door to the McDonald's, which makes it easy to find. I'm not a fan of McDonald's, but having it available for a late-night run is handy.

Room Tip: They're all good rooms, in my experience. You may wish to get a room on the 3rd floor to avoid n...
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  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Colorado Springs, Colorado
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 2, 2013

My husband and I recently stayed in this hotel for five nights to attend a conference at the Salt Palace Convention Center. We decided on at this hotel because we had stayed at another Crystal Inn in another part of the city a number of times and found it to be a good value. The rooms were large, comfortable, clean and the bed was average in comfort. They have a satisfactory breakfast buffet and the front desk staff were always accommodating and helpful.

However, there were also some issues. The first room we had was a king size suite and it was very comfortable, but the only window in the room looked into another wall versus the outside. I personally did not like that, so we were switched to a room with two double beds. Apparently most of their king suites are in the part of the building that has the same window arrangement. In the first room, the air conditioning ran all of the time and it was not disturbing. However, in the second room the air conditioning turned off and on so loudly that it woke me up throughout the night. Fortunately, the temperature dropped and we were able to turn off the unit and open a window to maintain a comfortable temperature. I would probably not stay at this hotel again, but I would return to the one we have used in the past near the ski resorts.

Room Tip: If you are bothered by looking into a wall, you will want to ask them about that when you are bookin...
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 2, 2013

The hotel is fine. It is centrally located (more or less) with a couple good brew pubs within a short walk. The free breakfast is better than most. The rooms are generally quiet, but the air and bathroom fan are very load. We stayed for several nights and they were poor at replacing towels. Twice, the took the old ones but did not leave fresh ones to replace them??
Most frustrating, the wifi is incredibly slow. It is so frustrating that we will likely not return. Improve your wifi Crystal Inn!

Stayed July 2013, traveled on business
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Lone Tree
1 review
5 of 5 stars Reviewed August 2, 2013

Would recommend the Crystal in for business and family. Clean hotel, great location and good value. Easy to get in an out and everything you need for business and personal travel. Stayed in Jacuzzi room 1st floor and would recommend the upgrade. Internet worked well and in central SLC.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Minneapolis
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 1, 2013

We had a fairly nice stay here, but there were a few problems. Our first night had us in a room with a rattling air conditioner that made sleep difficult. We were moved to a jacuzzi suite (which we didn't use. Who uses a jacuzzi that's right next to your bed?) Our neighbor, however, used his jacuzzi - at 1:00 AM! - whose sound came through loud and clear into our room.
The room was spacious and clean, the front desk service was good, and the breakfast buffet was first-rate (but prepare to stand in line unless you come early).
The traffic on 400 South can be loud and this area of Salt Lake has a substantial homeless population (I met a number of them while walking the night our noisy air-conditioner prevented sleep.
Like most of these four-level hotels built quick and cheap in the early nineties, the Crystal Inn is not the most structurally substantial building. Try to get a top floor room in the back.

Room Tip: Get a top floor near the back
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crystal Inn Hotel & Suites Salt Lake City - Downtown

Address: 230 West 500 South, I-15 Exit 310, Salt Lake City, UT 84103
Location: United States > Utah > Salt Lake City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Salt Lake City
#19 Family Hotel in Salt Lake City
#23 Romantic Hotel in Salt Lake City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Crystal Inn Hotel & Suites Salt Lake City - Downtown 2.5*
Number of rooms: 175
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Also Known As:
Crystal Inn Hotel And Suites Salt Lake City - Downtown
Crystal Salt Lake City
Crystal Hotel Salt Lake City
Crystal Inn Downtown Salt Lake City
Crystal Inn Salt Lake City
Crystal Inn Hotel & Suites Salt Lake City - Downtown Utah

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