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“Location, location, location; clean and great location!” 4 of 5 stars
Review of Salt Lake Plaza Hotel

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Salt Lake Plaza Hotel
3.0 of 5 Hotel   |   122 West South Temple, Salt Lake City, UT 84101   |  
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Ranked #25 of 76 Hotels in Salt Lake City
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Location, location, location; clean and great location!”
4 of 5 stars Reviewed September 8, 2013 via mobile

Everything was great, a little more detail to cleanliness would have given it a 5 overall! Controlling a/c could be better too! But, overall a big thumbs up! Ok, now having to put 200 characters is very annoying!

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plaza Hotel P, Front Office Manager at Salt Lake Plaza Hotel, responded to this review, September 11, 2013
Dear Robert L,

Thank you for your comments. We take all comments here at the Plaza seriously, so I will definitely pass along your concerns to our housekeeping and maintenance staff. We're always trying to improve, so thank you for helping us make sure we are on top of our game. A thumbs up is great, and next time we hope to impress you even more!

Kind Regards,
Nicole Larrabee
Front Office Manager
801-521-0130 x 2149
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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395 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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Holladay, Utah
1 review
5 of 5 stars Reviewed September 5, 2013

Best night sleep ever in a hotel. The entire hotel and our room was very clean. It was very comfortable and quiet. The staff was very friendly, professional and customer focused. The pool and hot tub were great. The room and common areas are very nicely decorated and it has a fabulous restaurant attached to the hotel with very reasonable prices and full menu. .

Very convenient location within walking distance to major attractions; Galivan Center, The Gateway, Energy Solutions Stadium and is directly across the street from Abravenal Hall to the South and Temple Square.to the East. Ideal location with beautiful view the city and the mountains. Our family completely enjoyed our stay and will be back - it was great. JW

Room Tip: It looks like every room above 3rd floor would have a great view. We were surprised the standard roo...
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plaza Hotel P, Front Office Manager at Salt Lake Plaza Hotel, responded to this review, September 6, 2013
Dear Jeff W,

Thank you for your comments. I am very happy to hear you enjoyed our staff as well as our hotel and location. We are always striving to provide the best service we can for our guests, so it's nice to hear when we succeed in that effort. We'll see you next time you're in town!

Kind Regards,
Nicole Larrabee
Front Office Manager
801-521-0130 x 2149
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coeur d'Alene, Idaho
Top Contributor
71 reviews 71 reviews
46 hotel reviews
Reviews in 44 cities Reviews in 44 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed September 3, 2013

I've stayed at the Salt Lake Plaza Hotel twice in the last six months, most recently during the last week in August. The hotel is perfectly located downtown, with the LDS temple and City Creek basically right across the street. Rooms on levels 10-12 are renovated, and very nice. The service is good. Rooms are cleaned well every day. Parking is $5 a day ($5 a day!) in an attached, covered garage, with in/out priveleges. Compared to parking in hotels in Seattle and other large cities, where some charge more than $40 a day, I almost feel like I should bring donuts to the front desk staff every time I park! TRAX is right out the front door!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plaza Hotel P, Front Office Manager at Salt Lake Plaza Hotel, responded to this review, September 11, 2013
Dear JoseVargas100,

Thank you for your comments. I'm happy to hear you enjoyed our location as well as our newly renovated guest rooms. We're so excited to hear feed back from our guests! We hope to see you next time you're in town.

Kind Regards,
Nicole Larrabee
Front Office Manager
801-521-0130 x 2149
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Top Contributor
126 reviews 126 reviews
20 hotel reviews
Reviews in 47 cities Reviews in 47 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed August 25, 2013

We got a good deal on our room, and the downtown location was great, with parking ($5/day) conveniently adjacent to the hotel. The bed was great, but the 5:30am noise from the compressors behind the hotel (note: we were on the 11th floor) was deafening. I don't think anyone could have slept through it! Not sure where you would find silence since TRAX is right in front of the hotel... Perhaps the desk staff could help on this?

Room Tip: North rooms face dreaded compressor noise....
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  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plaza Hotel P, Front Office Manager at Salt Lake Plaza Hotel, responded to this review, August 28, 2013
Dear pickling,

Thank you for your comments. I am happy to hear you enjoyed our location along with the convenience of our attached, covered parking garage. I apologize for the inconvenience the generator caused you early that morning. Unfortunately it seems the building next door may have had the generators kick on. Next time you're in town, give me a call and I'll try and get you a room that might be a little more quiet for you.

Kind Regards,
Nicole Larrabee
Front Office Manager
801-521-0130 x 2149
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Euless, Texas
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 22, 2013

The hotel was wonderful for us. Very clean rooms, seems like they have been recently remodeled and it shows! Beds were a little firm for our liking, but hey - you're not at home! Location - couldn't be better. Literally next door to Temple Square, we really enjoyed walking out the door and crossing the street and spending hours walking and touring. The downtown mall is practically as close, and there are excellent restaurants everywhere within easy walking distance. All in all, we would definitely stay here again.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plaza Hotel P, Front Office Manager at Salt Lake Plaza Hotel, responded to this review, August 23, 2013
Dear RADdoc_TX,

Thank you for your comments. I'm happy to hear you enjoyed our location so much as well as our remodeled rooms! We're pretty excited about the new rooms so it's great to be able to get feedback from our guests. We will see you next time you're in town!

Kind Regards,
Nicole Larrabee
Front Office Manager
801-521-0130 x 2149
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 15, 2013

My company always uses this property when in SLC. Great location. Right next door to the Mormon Temple Square, across the street from City Creek Center, a huge shopping mall.
And only about a block from the state capitol. Many restaurants, brew pubs, etc. nearby.

The rooms are large, modern, clean and comfortable. Ron, the concierge, is extremely helpful in making suggestions for dining in the area and can even offer discount coupons for restaurants.

You can't beat this hotel.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plaza Hotel P, Front Office Manager at Salt Lake Plaza Hotel, responded to this review, August 18, 2013
Dear Kensterfly,

Thank you for your comments. I'm happy to hear you enjoy staying at our hotel! I will be sure to pass your kind words along to Ron, our Director of Guest Services. I'm sure he will appreciate hearing what you have to say as well! We will see you next time you're in town!

Kind Regards,
Nicole Larrabee
Front Office Manager
801-521-0130 x 2149
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 14, 2013

I really don't know how this hotel is rated three stars. The room we were in was decorated exactly the same as my 72 year old mother-in-law's living room that hasn't been updated since 1982. The bathroom was a bit on the rough side. The bathtub was stained and the wallpaper in the bathroom was damaged. I will say this much though, the bed was comfortable and the bedding was clean. The fridge and microwave were also in decent shape and the coffeemaker worked well. I honestly wasn't upset by the room itself, but the fact that this hotel has the same star rating as the newer hotels in the area is just wrong. The location is great during the day, but at night it's downright seedy. We stepped off the trax train across the street from the front door and were immediately harassed by panhandlers. Obviously this isn't something the hotel management can control, but people should be aware that at night the area is less than hospitable. The staff was friendly and accommodating though and the man at the front desk even opened up one of the conference rooms so that my fiance could watch television (He couldn't sleep) and not wake myself or my son up with the tv in our room.

Now, for the most disappointing thing about the hotel: when we booked this room via Hotwire we chose this particular property based on the price and the availability of a complimentary airport shuttle service, as we were leaving the next day and had an early morning flight and didn't want to inconvenience our family by making them get up and drive us to the airport at 4am. In fact, that was the whole reason for staying at a hotel our last night in town! Anyway, we got to the hotel to check in only to find out that the shuttle doesn't start running until 6:30am, which didn't work for us since our flight left at 6am. We decided to just take the train, since there was a stop right across the street. Of course, the train didn't start running until 5am, so we ended up being rushed and frazzled and barely made our flight. Had I known the shuttle wasn't 24 hours I would have stayed elsewhere. I mean, if you are going to offer an airport shuttle service, it needs to be running for all flights, or you need to make sure that it's easy for people to find out that the shuttle only runs at certain times. It was very disappointing.

Room Tip: DON'T stay here if you need a 24 hour airport shuttle because they DO NOT HAVE ONE!
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  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plaza Hotel P, Front Office Manager at Salt Lake Plaza Hotel, responded to this review, August 15, 2013
Dear Shan_30ish,

Thank you for your comments. They are important to us as we are always trying to improve. We are currently in the middle of a remodel project where we are updating our guest rooms, and it sounds like you were assigned a non-remodeled room, so next time you're in town, I'd love to get you into a newer room and get your feed back on that!
As for the airport shuttle, we do have our times posted on our website, so I do apologize for any inconvenience this may have caused you.
Please give me a call next time you're in town as I'd love to hear your input about our new rooms.

King Regards,
Nicole Larrabee
Front Office Manager
801-521-0130 x 2149
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Salt Lake Plaza Hotel

Address: 122 West South Temple, Salt Lake City, UT 84101
Phone Number:
Location: United States > Utah > Salt Lake City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Romantic Hotel in Salt Lake City
#18 Business Hotel in Salt Lake City
#19 Family Hotel in Salt Lake City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Salt Lake Plaza Hotel 3*
Number of rooms: 150
Official Description (provided by the hotel):
Salt Lake City's Dream Location Hotel. Located across the street from Utah's most visited attraction Historic Temple Square hosting six million visitors annually. Next door to the World's Largest Family History Library where you can research your family roots for free. Across the street from the Salt Palace Convention Center. Adjacent to the Gateway Mall Salt Lake’s Historic district. You will enjoy our friendly caring staff ... more   less 
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Also Known As:
Salt Lake City Plaza Hotel
Salt Lake Plaza Hotel Salt Lake City, Utah

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