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“Nice hotel, smelly city, airport convenience” 4 of 5 stars
Review of Holiday Inn Hotel & Suites Salt Lake City-Airport West

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Holiday Inn Hotel & Suites Salt Lake City-Airport West
3.5 of 5 Hotel   |   5001 West Wiley Post Way, Salt Lake City, UT 84116   |  
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Ranked #26 of 74 Hotels in Salt Lake City
Denver, Colorado
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Nice hotel, smelly city, airport convenience”
4 of 5 stars Reviewed July 1, 2013

I typically stay at the Holiday Inn Express locations but the Express near the airport was booked. Both are very convenient to the airport. I like the Express because the breakfast is included, average breakfast but you know what you're getting. This was a very nice hotel but I couldn't get past the smell outside. I was told that the smell comes from the Salt Lakes and is just part life in the city. Staff was very helpful.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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160 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • German first
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English first
idaho
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 16, 2013

Coming to SLC monthly is giving me a chance to try a lot of different hotels. I can say these rooms were as nice as the Radisson downtown in the middle of the chaos where you are charged $15 per night to park your vehicle. So - a good value for the money and a really nice hotel.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbana, Illinois
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 10, 2013

We ordered a room which accommodates two people who need separate beds. The order was submitted via priceline. The terms of our booking with holiday inn specified that the hotel guarantees to accommodate two guests.
The hotel refused to provide a room with two beds to us, telling us that unmarried male and female can sleep in one bed. We called the hotel corporate office and priceline. Noone was willing to help or even call back to check if our issue was resolved. Holiday inn told us to change our reservation and charged $20 for simply getting a second bed.
The difference in price for the room with one vs. two beds on the hotel web page is only $10. Staff behaved unethically and was unwilling to help. We ended up paying a full room price even via booking with priceline.

Not booking anything via priceline again. never staying at holiday inn again.
will be sharing my experience with all my friends/colleagues.

  • Stayed June 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review, June 25, 2013
Dear Tatiana L,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Salt Lake City, UT.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 3, 2013

This hotel is fairly large and is in good shape. The floors feel warped under the carpet in the hallway but other then that the place is nice. The food at the restaurant was nice and the prices were not high. All the employees were happy and helpful and it had a nice feel to it, that is till the next morning where I heard the owner berating the ground workers and basically walking around like a tyrant. When I said something to the front desk people they checked and then sadly told me its the owner so they cant tell him to shape up or ship out.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parker, Colorado
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 29, 2013

For the last few years this has been my "go to hotel" when I am in SLC for business. I only recently changed in 2013 as I am working on my Marriott miles these days.

The hotel has a great location just minutes from the airport and very easy to get downtown. The restuarant/bar is pretty solid and they serve up a good breakfast in the morning.

Internet is always prett fast and reliable and the rooms are fairly large and comfortable. The beds are your typical Holiday Inn bed, so nothing special.

My only complaint are the in-wall a/c units which are kind of annoying.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
38 reviews 38 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 7, 2013 via mobile

I found the Holiday Inn very nice. I travel for business and this is by far one of the nicest hotels they've put me in. The service was great, cleanliness impeccable, and admenities were good. If you're looking for a great place to rest your head, come here!

Stayed May 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted C, General Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review, May 9, 2013
Dear Muter3 I appreciate your kind words. My housekeeping team is very proud of their impeccable cleanliness so I was glad to see you recognized thier efforts.

i appreciate you choosing to stay with us and hope to see you again!
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Union, New Jersey
Top Contributor
64 reviews 64 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed May 7, 2013

Nice airport hotel. Shuttle pickup and about a 5 min drive, good size clean rooms. Nice views of the mountains. Super pleasant staff. Great value for the price. Restaurant was nice and clean too...and the breakfast was good, will def. stay here again

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted C, General Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review, May 9, 2013
Dear aumkarnur thank you for your feedback. I really appreciate getting customer reviews and it is very rewarding when they are so positive such as yours.

Thank you for your business and I hope you come see us again next time through Salt Lake City.
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Additional Information about Holiday Inn Hotel & Suites Salt Lake City-Airport West

Address: 5001 West Wiley Post Way, Salt Lake City, UT 84116
Phone Number:
Location: United States > Utah > Salt Lake City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Business Hotel in Salt Lake City
#31 Family Hotel in Salt Lake City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Hotel & Suites Salt Lake City-Airport West 3.5*
Number of rooms: 111
Official Description (provided by the hotel):
Welcome to our Newly Built Salt Lake City Airport Hotel! Minutes from Salt Lake International Airport, downtown Salt Lake City, and four beautiful ski resorts on the Wasatch Mountains, the Holiday Inn Salt Lake City Airport West is ideally located. A free airport shuttle is available. Well- appointed guest rooms in rich, warm tones with spacious and well-lit work areas will delight you. Stay connected with free high-speed Internet access in-room and throughout the hotel. Tie up loose ends in our 24 hour business center and enjoy the HD flat screen TVs when work is done. Triple sheeted beds and a pillow menu provide a superior night s sleep. Dine on American-Italian cuisine in our full service restaurant or enjoy the ease of room service. Shoot some pool or catch a game on large plasma TVs in our lounge. Maintain your exercise regimen in our fitness center, indoor pool, and whirlpool. Plan a successful event with our professional meeting and catering staff. We offer over 2300 square feet of flexible meeting space. Visit these popular attractions while in Salt Lake City, Home to the XIX Olympic Winter Games: Temple Square and the Great Salt Lake. Visit our corporate neighbors: GE Healthcare, ADP, and IHC. Experience all that the new Holiday Inn Hotel and Suites Airport West has to offer! ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Salt Lake City-Airport West
Holiday Inn Salt Lake City
Salt Lake City Holiday Inn
Holiday Inn Hotel & Suites Salt Lake City-Airport West Utah

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