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“Bad Area but Nice Hotel” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites - Airport / East

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Holiday Inn Express Hotel & Suites - Airport / East
2.5 of 5 Hotel   |   200 N 2100 W, Salt Lake City, UT 84116   |  
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Ranked #13 of 75 Hotels in Salt Lake City
Certificate of Excellence
Fort Wayne, Indiana
Level Contributor
93 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Bad Area but Nice Hotel”
4 of 5 stars Reviewed September 2, 2013

We are on a road trip from Indiana to California. This hotel was a stop over point. Boy it's in a bad area. The warning list they give you when you check in was kind of scary. But when you get in your room and lock the door it was fine. Fridge and Microwave. The air conditioning worked better than some we've stayed in. The breakfast had everything we needed and a little more. So if you are in the area and prepared to lock your door this hotel works great.

Room Tip: Lock your door.
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Katie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jody1357, General Manager at Holiday Inn Express Hotel & Suites - Airport / East, responded to this review, September 4, 2013
Thank you for staying with us during your road trip. Indiana to California is quite the trip, so I'm glad our hotel worked for you. I am very happy your stay was a good one, and that you enjoyed the guest room and breakfast. I wanted to address the Guest Safety Tips that we give out when we give a guest rooms keys. The Guest Safety Tips card is a list of basic safety tips that the American Hotel and Lodging Association came up with to help ensure a guest's safety wherever they stay. You can find it on their website. We give it out because we want our guests to be safe, and your security is extremely important to us, not because it is a bad area. We are in an airport area with many businesses around us so the neighborhood really is not bad. I just wanted to clarify why we give the safety tips out. Thank you again for staying with us. Please stay with us again if you return to Salt Lake City. We hope the rest of your trip to California was wonderful!
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164 reviews from our community

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EVERETT
Level Contributor
87 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed August 24, 2013

This Holiday Inn location is very modern with great facilities. The staff and rooms are wonderful. I wish I would have brought my swim suit because the pool and spa looked very inviting. I ate breakfast at the restaurant in the hotel and the food was above average. I was very comfortable in my room and was able to relax and even get some work done.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ConcreteEric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 15, 2013

This is like most other hotels of Holiday Inn Express. Good services for a reasonable price. The room was spacious and clean. The bed was very comfortable with fresh, clean linins. They had all the basic amenities like microwave, fridge and free internet access in the room. The bathroom was large and clean with nice plumbing. The staff was polite and welcoming. The complimentary breakfast was tasty and filling. Decent little place for a comfortable stay at a reasonable price.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Velva E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jody1357, General Manager at Holiday Inn Express Hotel & Suites - Airport / East, responded to this review, August 20, 2013
Thank you so much for your wonderful compliments about the hotel. We are very happy you liked the accommodations for your stay. Thank you for staying with us. It is always nice to hear that a guest was taken care of. We do strive to provide the best service to our guests. Please come back and stay with us. We would love to have you here again! Thank you for choosing our Holiday Inn Express!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
2 reviews
5 of 5 stars Reviewed August 15, 2013

the staff is real nice we spent a week this HIE and found quite comfortable our room had a king size bed our had a nice desk The breakfast bar was good the staff was real friendly and helpful to . The property had 3 floors the pool was nice to go in a the end of the day

  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mike b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jody1357, General Manager at Holiday Inn Express Hotel & Suites - Airport / East, responded to this review, August 20, 2013
Thank you for spending a week here with us! It was a pleasure having you at our hotel. I am very happy you found our hotel to be comfortable and enjoyable. Thank you for the kind words about our staff, breakfast and the pool. They are really appreciated. Please do come back to see us, we would love to have you here with us again. Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland USA
Level Contributor
210 reviews
153 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
3 of 5 stars Reviewed August 14, 2013

On vacation touring SLC spent two days at this HIE and found it to be quite comfortable. My room had two double beds which were on the soft side but I slept well. HVAC and HW were great! Internet worked well and room had a nice desk with plenty of outlets. Fridge and microwave. 32" LCD TV. Property had 3 floors and 2 elevators so no delay. On my 2nd floor saw new looking washer and dryer. Nice looking pool but could not use it was just too hot in the enclosed pool area. Like a sauna! Front desk staff very helpful. Roomy business area. Breakfast staff friendly. Would stay again!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank panther61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jody1357, General Manager at Holiday Inn Express Hotel & Suites - Airport / East, responded to this review, August 20, 2013
Thank you very much for choosing our hotel as your place to stay while on your vacation. We are happy that you found our hotel to be comfortable. Thank you for the wonderful comments about your guest room, and the amenities in it. I am really sorry that you could not use the pool area due to the heat in there. We have taken care of that issue and the area has returned to normal. Please come back and stay with us again. I am sure you will enjoy the next stay more than this one. Thank you again for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapel Hill, North Carolina
Level Contributor
449 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
3 of 5 stars Reviewed August 14, 2013

Where does the information say the shuttle does not begin until 3 PM; I booked when I read "Features: The complimentary shuttle is available to and from the airport" When I called at 2 PM from the airport I was told rather abruptly that the shuttle did not begin service until 3 PM; that I should return to the terminal and seek a shuttle.

Check in was equally as difficult as check in time was not until 3 PM, as well; the front desk lady had issues and commented at least 3 times that although she was attempting to find a room, "check in is not until 3 PM". Finally a smiling lady in a housekeeping uniform helped the front desk attendant find me a room.

Location is misleading as really not near the airport, in my case required a $14 taxi fare; and nothing is near by for meals except a welcoming sports bar, who serves great hamburgers and local draft beer. I will not stay here next trip to Salt Lake City, but will stay more downtown as work related travel is more central to downtown.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank QueenBee0301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jody1357, General Manager at Holiday Inn Express Hotel & Suites - Airport / East, responded to this review, August 20, 2013
I am so sorry that you had such difficulty with shuttle service and checking in. We do offer shuttle service to and from the airport at almost any time of day because when our hotel shuttle is not running, we have a third party service we use as our back up. Unfortunately we lost one of our drivers and have had to rely on our third party service more often. We are in the process of rectifying that. For check in, we never guarantee an early check in before 3pm. We will always try to accommodate anyone who comes in early. At times it does mean waiting for a half hour to an hour for the room to be cleaned. I am very sorry for the issue you encountered with the shuttle and check in and I do believe it was a new employee that you encountered with both issues. No matter if it was a new employee or not, I will use this as a training opportunity to improve the way we handle circumstances such as yours. Thank you for bringing this to my attention, I do appreciate and welcome any opportunity to improve. Thank you for staying with us and I do hope that we will see you again in the future. Best regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 25, 2013

We chose this hotel for a nights stay after flying into Salt Lake City airport. It was very nice and convenient to the airport. New and clean. The beds were great. Loved the breakfast bar. Would definitely choose this again.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Seekur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jody1357, General Manager at Holiday Inn Express Hotel & Suites - Airport / East, responded to this review, July 29, 2013
Thank you for staying with us at our hotel. We appreciate the wonderful compliments you left about the hotel, our beds, and the breakfast bar. We are very happy that you enjoyed your stay and we would love to have you come stay with us again on your next trip to Salt Lake City. Thank you again for staying, and thank you for choosing Holiday Inn Express.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites - Airport / East

Address: 200 N 2100 W, Salt Lake City, UT 84116
Phone Number:
Location: United States > Utah > Salt Lake City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Salt Lake City
#8 Romantic Hotel in Salt Lake City
#21 Business Hotel in Salt Lake City
#34 Family Hotel in Salt Lake City
Price Range (Based on Average Rates):
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites - Airport / East 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
The Upscale Holiday Inn Express Hotel & Suites, Salt Lake City Airport East Travelers looking for a warm & inviting hotel in Salt Lake City will love this pet-friendly SLC hotel. The staff of Holiday Inn Express at Salt Lake Airport (SLC) provides guests outstanding service in many different ways. Corporate travelers appreciate the location and convenience of this hotel, 3 miles from SLC airport. Business meetings are easy to get to when you're 4 miles from downtown. If you'd like a closer meeting, consider our SLC hotel's meeting rooms. The 24-hr Business Center is ready for all your business needs. Leisure travelers love our beautiful Holiday Inn Express at Salt Lake Airport (SLC) because we offer an upgraded experience that will make any vacation memorable. You can head downtown to visit Gateway Mall. Also visit Temple Square, Trolley Square & the EnergySolutions Center. It is easy to get to the Great Salt Lake, 10 miles from our SLC hotel, since we're off I-80 and I-215. The best part of these Salt Lake City accommodations are the extras that make this a great Salt Lake City hotel deal. There's free high-speed, wireless Internet access. We have a free hot breakfast served daily and a coffee bar in the lobby 24-hrs a day. From the free shuttle to the airport and friendly staff, we make your visit memorable when you Stay Smart with Holiday Inn Express. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites - Airport / East
Holiday Inn Salt Lake City
Salt Lake City Holiday Inn
Holiday Inn Express Hotel & Suites - Airport / East Salt Lake City, Utah

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