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“great room and great price.” 5 of 5 stars
Review of Hilton Garden Inn - Salt Lake City Airport

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Hilton Garden Inn - Salt Lake City Airport
3.0 of 5 Hotel   |   4975 Wiley Post Way, Salt Lake City, UT 84116   |  
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Ranked #4 of 75 hotels in Salt Lake City
GreenLeadersGold level
Lincoln, Nebraska
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“great room and great price.”
5 of 5 stars Reviewed November 12, 2013

Salt Lake City is such a weirdly constructed city. Not wanting to deal with the downtown madness I decided to stay out by the airport. It was in a nice location with free parking and the rooms were very nice. The beds are super comfy. Highly recommend it!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes M, General Manager at Hilton Garden Inn - Salt Lake City Airport, responded to this review, November 19, 2013
I agree, downtown can get crazy. Thanks for staying with us!
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187 people have reviewed this hotel

Traveler rating
    133
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    6
    3
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See reviews for
35
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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English first
Seattle
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 12, 2013

The room was exactly what I expected from HGI: clean, comfortable, quiet. Check-in and Dining experience (3 meals) were terrible. Little to no customer service, NO LUNCH SERVICE. Pantry minimally stocked. Not enough seating for breakfast or dinner. Breakfast buffet is only half true - cold items only, then you must order an entire hot meal from a menu instead of just getting bacon, or eggs. Staff at check in AND in restaurant unhelpful. Not surly, just poorly trained or little experience.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes M, General Manager at Hilton Garden Inn - Salt Lake City Airport, responded to this review, November 17, 2013
I am very sorry to hear that you did not fully enjoy your experience at our hotel. We go to great lengths to ensure that all of our guests are taken care of and that they have had a great experience. True, we have no Lunch service, but we have a great dining menu and service. Our breakfast is a full buffet with hot items served to you hot and fresh, instead of piled in a warmer for hours. I am surprised to hear that our Pantry was not stocked, as we check it daily and it is kept full. Thanks for your review!
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Bellingham, WA, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 6, 2013

The property is new and located close to the airport in Salt Lake City. The staff seem to be all fairly young and can be easily distracted. The rooms are nicely furnished with excellent beds; however, the digital thermostats for guest comfort can be a challenge for temperature regulation. The cook to order breakfast is basically mediocre.

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes M, General Manager at Hilton Garden Inn - Salt Lake City Airport, responded to this review, November 19, 2013
Thanks for your review. Next time we will work to earn that 5th star.
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Lafayette, Indiana
Top Contributor
69 reviews 69 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 3, 2013

Stayed hear night before departure. Excellent front desk and restaurant staff. Food quality was very good...better then typical hilton garden and staff seemed to be happy. Shuttle bus was shared with other hotels in area which allowed multiple buses to circulate and very prompt service.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes M, General Manager at Hilton Garden Inn - Salt Lake City Airport, responded to this review, November 19, 2013
Thanks for your great review! We strive to give great service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, United States
1 review
4 of 5 stars Reviewed November 1, 2013

I had a 6am flight and wanted a comfortable but reasonable priced place to stay. Hilton Garden Inn at the airport SLC, fit the bill perfectly. Room size was comfortable, good business center and great bed. I would recommend eating dinner out. I didn't enjoy my dinner choice. A hamburger might have been a better.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes M, General Manager at Hilton Garden Inn - Salt Lake City Airport, responded to this review, November 19, 2013
Thanks for your review! Sorry that you did not care for your hamburger, we will always replace on request. We want to earn that 5th star next time. Thanks!
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Las Vegas, Nevada
Top Contributor
204 reviews 204 reviews
26 hotel reviews
Reviews in 70 cities Reviews in 70 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed October 30, 2013

Excellent service at the front desk.
Big, clean room.
Quiet.
Comfortable bed.
Excellent service at the bar - very inviting (our bartender, Ann, had a smile on her face the entire time).
Nice convenient location & only a few minutes from the airport.
Highly recommend a stay.

Unrelated to hotel - if you have a rental car, make sure you get has towards the city (no gas stations between here & the airport).

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes M, General Manager at Hilton Garden Inn - Salt Lake City Airport, responded to this review, November 19, 2013
Thanks for your great review! Ann is always smiling.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, United States
1 review
5 of 5 stars Reviewed October 28, 2013

Clean, comfortable with good amenities. The staff is friendly and helpful. Close to airport w/ free shuttle. Have restaraunt, pool and workout room. Cooked breakfast. I was greated by the assnt. manager Jef who was enjoyable to talk with and gave me helpful local tips about the area.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes M, General Manager at Hilton Garden Inn - Salt Lake City Airport, responded to this review, November 19, 2013
Thanks for your great review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn - Salt Lake City Airport

Also Known As:
Hilton Garden Inn - Salt Lake City Airport Utah
Address: 4975 Wiley Post Way, Salt Lake City, UT 84116
Phone Number:
Location: United States > Utah > Salt Lake City
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Salt Lake City
#4 Family Hotel in Salt Lake City
#5 Business Hotel in Salt Lake City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn - Salt Lake City Airport 3*
Official Description (provided by the hotel):
The brand new Hilton Garden Inn Salt Lake City Airport hotel is only 1 mile west of Salt Lake City International Airport offering a complimentary 24-hr shuttle service. Less than 7 miles west of downtown, our Salt Lake City airport hotel is convenient to many attractoins like historic Temple Square and only a short drive to ski resorts and the Great Salt Lake. Guest services include free parking, free WiFi, on-site restaurant with evening room service, bar/lounge and great new modern lobby for relaxing or congregating. Expect direct access to I-80 and everything you need while traveling. ... more   less 
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