I have around 20-30 hotel days in any given year. Unless something drastically changes at Red Lion in SLC, I'll never stay again.The last time I stayed here was in 2007-and it was bad, but getting remodeled,so I hoped it would improve.I was hopeful because I read many responses from the manager. I also selected a "Premium King" and hoped for a decent room.
There was no convenient parking near the lobby, so I parked in the back. It was concerning to see that you could walk right into the back of the hotel, and up the stairs to the rooms as the doors were not locked. The parking lot and the back hallway of the hotel had several sketchy people.
(When we stayed in 2007, our car was broken into and Red Lion employees shrugged their shoulders and said there are a lot of homeless in the area.)
The hallways smelled bad and the elevator looked like someone had tried kicking it in.
In my first room, the bedding and towels appeared to be dirty-either they weren't laundered well and had stains,or they had not been replaced.There were also bottle caps on the balcony and on the side of the bed. There was a large gap in the sliding glass door that allowed cold air and even wind in the room.
My biggest issue was that when I opened the privacy curtains I saw large bugs on the curtains and dead bugs on the floor.The dead bugs looked like they had been there for some time. When I called the front desk, the clerk casually stated they are Box Elder bugs and they get some of those in the fall and they're harmless.I told her I know what a Box Elder bug looks like, and these were not Box Elder bugs-but something much, much larger-about the size and length of my thumb.I told her I would not be able to sleep in this room.(I thought they might be cockroaches, so I looked it up and they are Squash or Leaffooted bugs) The maintenance guy came up within a few minutes and also seemed startled by the bugs. I'm guessing they came in through the large gap in the sliding glass door, but wonder why housekeeping didn't notice them and/or vacuum them up?
I moved rooms, one floor down. Once again, the room smelled awful, but the towels and bedding were clean, the floor appeared to be vacuumed, and there were no bugs. The internet service kept disconnecting. The curtains were in tatters, furniture had stains, and it appeared someone threw a soda at the wall in the bathroom. There was absolutely no water pressure for a shower.
I used the fitness room. The treadmill I used only partially worked. They put out a couple of fans because the room was warm-but they were in use by others when I got there. There were no hooks for jackets.
Two other friends also stayed here for the same meeting. One friend had a couple walk into her room, while she was in the tub. They were given the room key by the front desk. When she called the front desk, they denied giving the couple the key.
Both friends reported their rooms were filthy and smelled bad. One friend said that it was very noisy in their hallway with people coming and going all night.
Salt Lake area has over a 100 hotels. I won't stay at Red Lion again.
As a positive, the maintenance guy was friendly. I feel sorry for him as well as the manager of the hotel.
Choose a different hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We at the Red Lion Hotel Salt Lake Downtown freely welcome feedback from our guests, and we greatly appreciate you taking the time to share your experience about your recent stay. Our goal is to provide our guests with the most comfortable stay possible, and we can see by your comments that your stay was far from ideal. Please accept our profound apologies for the conditions you described. Your report of insects in the room and a draft should have been responded to and remedied immediately, and there is no excuse for failing to correct such oversights. We are committed to preventing the disturbances you mentioned, and we of course are open to your suggestions for improvements in our Energy Zone and other areas of the hotel. Thank you for letting us know about your visit. While it pains us that your stay was far from satisfying, we hope you experienced a few bright spots on your trip to Salt Lake City. Have a wonderful day, and we do hope you reconsider and visit us in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.