I had a crazy trip, flying into SLC early in the morning and rushing over to a conference at the university all day Friday and Saturday, then flying back home Saturday night. I arrived early, but the hotel staff recognized that I was a Gold Member and I was upgraded to a nice room which had already been cleaned. It meant so much to me to be able to check in early, and even more to have such a great room. This is a good example of how the staff went beyond what was promised. Everything else was just as good (as far as service and facilities both).