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“As good a hotel as you will find anywhere.” 5 of 5 stars
Review of Grand America Hotel

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Grand America Hotel
5.0 of 5 Hotel   |   555 South Main Street, Salt Lake City, UT 84111   |  
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Ranked #1 of 75 Hotels in Salt Lake City
Charlottesville, Virginia
Level Contributor
102 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“As good a hotel as you will find anywhere.”
5 of 5 stars Reviewed January 8, 2013 via mobile

Great building. Great staff. Great amenities. I didn't try the spa facilities but all the business facilities were spot on. The rooms are huge. The heat system keeps the bathroom 10 degrees warmer than the room. Great bedding. Functional sitting area. Fair minibar (didn't matter to me but beer and soft drinks only). The main bar is gorgeous. Really worth them upgrade from it's competitors.

Stayed January 2013
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970 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (253)
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Ventura, CA
Level Contributor
98 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed December 23, 2012

The Grand America is the correct description. The rooms are fabulous, large & spacious. Impeccably decorated, elegant & comfortable. The bed was wonderful. The lobby & other areas in the hotel confirm this is SLC's only five star hotel. We visited at Christmas & really enjoyed the spirit of Christmas displayed throughout. We didn't have a hot water maker in the room but found hot water in the lobby for our hot cocoa. The hotel is located near temple square for their marvelous Christmas lights. Very impreeive!

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Oklahoma
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 22, 2012

I stayed at this hotel with my family for a ski trip in February 2012. We had a great experience and I was thoroughly impressed with the staff then. I stayed again a few days ago for a business trip. WOW!! Once again the staff at every level and at every part of the hotel was amazing. The concierge remembered me from 10 months ago. I needed socks and she had them open the men's shop just for me. The wait staff in the restaurant was perfectly attentive. I can't say enough good things about this hotel. I simply can't wait until I have occasion to return.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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New York City
Level Contributor
318 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 429 helpful votes
4 of 5 stars Reviewed December 15, 2012

Stayed for three nights recently for business, my second visit to this hotel. Done in the grand style of classic hotels, this will not disappoint guests. The lobby, foyer, and suites are spacious and luxurious.

Lovely, spacious room, a good desk for work and comfortable furniture- the bed receives top marks! I had several great nights of rest. The rooms are also well-isolated, I did not hear noise in the hallway or from other rooms at all, while I know the rooms near me were occupied. With 700 rooms, I was surprised the hotel, whicl constantly active, never felt too busy.

The differences between this excellent choice in lodging and some better hotels are in the small details and service, and these are small complaints but things that kept my stay from being perfect: not all towels being replaced by the maid, the battery in the bathroom scale not working, no in-room coffee or tea (yet there is beer in the honor bar), and a lack of information from the staff about all the available amenties (such as the lemon water near check-in which I didn't see until I checked out). Likewise, most of the staff are doing a great job, but are younger servers not well-seasoned, that could still use training. If you stay at the Peninsula in Chicago, that is top in my book and has stunning service. But the Grand America does a good job, and is by far the best hotel in SLC, hands down, and the only place I'd want to stay when in SLC. But compared to a basic chain hotel, you will be very pleased with choosing this location, and service is high quality compared to any standard chain hotel.

I suggest breakfast in the hotel and if you have time, enjoy the afternoon tea service in the lobby, with the harpist playing while the snow falls you may find yourself transported to another time and place. If tea isn't your thing, the fireplace is cozy and there is a gentleman's bar worth visiting to watch the game with fellow travelers. I'd not suggest the hotel restaurant for dinner, as we found several strange quirks both with our server and our food that left a poor impression.

A small side note, I adore the digital keys that are used for room access. Instead of a key card, it is an actual key with a magnetic strip that is read by the keyhole, which is a nice reminder of classic hotels- much like the spacious hallways decorated with lovely carpet and antiques.

There is much to like and enjoy at the Grand America, and without a doubt, there is no better place to stay in SLC.

Room Tip: Ask for a balcony and view of the mountains.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. George, Utah
Level Contributor
84 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed December 11, 2012

O.K., I'll admit I haven't stayed in every hotel in Utah, but I can't imagine that there can be a better one than this. If you've ever stayed in a fabulous Fairmont hotel in Canada, like the Chateau Frontenac in Quebec City, you may have an idea of what the Grand America Hotel in Salt Lake City is like. Like the Frontenac, the Grand America is a building that stands out along the skyline and is easily recognized from anywhere within miles.

The Grand America is a new hotel with all the ambiance and traditional look of a grand hotel from the turn of the century (the 1900's one). Everything is spacious and beautiful. The rooms are large and uncrowded. Service is excellent. Amenities are plentiful.

The Spa is outstanding, with everything one could ask for and the indoor pool is actually large enough for swimming laps. And, the outdoor pool is perfect for the kids as well as adults.

Dining is a treat - again, excellent service by cheerful young ladies and fine food well prepared. As for the famous Sunday Brunch - well, bring your appetite. Everything from crepes to omelets to pancakes & french toast made to order. Some of the finest jumbo shrimp cocktail and crab legs you can imagine. And, would you bellieve a carving station with leg of lamb and prime rib? Do I have room here to mention the salads, fresh fruit, chocolate fountain, fresh bread and more desserts than you can imagine, including some of the best bread pudding (a favorite of mine) you can imagine? I guess I should mention the sushi, the fresh squeezed fruit juices and the really tasty Mexican hot chocolate. I know I'm leaving out as much as I have included, so let me just say this - What a treat!

All this is within very easy walking distance of Temple Square, City Creek and the rest of downtown Salt Lake City. And, if you're not up to walking, just hop on the Trax train that passes along Main Street in front of the hotel.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Trondheim
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed December 10, 2012

What a place! Highly recommended. GREAT service, great rooms, very well made, classy. A definate top 3 in my experience. The rooms are amazing with great beds and furniture. Location is within walking distance for City Creek or other downtown establishments. Great belldesk service.

Room Tip: King bed superior on the higher levels.
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
78 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed December 6, 2012

This is the most wonderful hotel I have ever had the pleasure to stay. The rooms are more like apartments, with beautiful furniture, and plush, plush, plush, towels, mattress, pillows, couch, chairs. Proper lighting!!! The Pool and Spa are the finest. I had my hair done in the salon, and they treated me like royalty. This would be the perfect honeymoon hotel, because you would have two reasons not to leave the room, the first being, the room itself!!! The lobby bar is so nice and the staff are so friendly. This is one of those hotels, that make the vacation very special. You could spend the day here just relaxing and not miss a thing!

Room Tip: I am on the 24th floor - what a view of the city.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Grand America Hotel

Address: 555 South Main Street, Salt Lake City, UT 84111
Phone Number:
Location: United States > Utah > Salt Lake City
Amenities:
Wheelchair access
Hotel Style:
#1 Luxury Hotel in Salt Lake City
#1 Business Hotel in Salt Lake City
#2 Romantic Hotel in Salt Lake City
#3 Family Hotel in Salt Lake City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand America Hotel 5*
Number of rooms: 775
Reservation Options:
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Also Known As:
Hotel Grand America
Grand America Salt Lake City
Grand America Hotel Salt Lake City, Utah

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