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“Business and Skiing made Easy and Comfortable” 4 of 5 stars
Review of Sheraton Salt Lake City Hotel

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Sheraton Salt Lake City Hotel
4.0 of 5 Hotel   |   150 West 500 South, Salt Lake City, UT 84101   |  
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Breakfast for 2 Included
Ranked #43 of 76 Hotels in Salt Lake City
Boston
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Business and Skiing made Easy and Comfortable”
4 of 5 stars Reviewed January 12, 2014

I had a great stay at the Sheraton Salt Lake City Hotel. My trip was mixed purpose business on a Friday and then skiing through the weekend.
Upon check-in I received a nice greeting from Mackenzie Roberts in Guest Services and she provided excellent customer service making my visit fantastic and easy. My room was very large and located close to all of the amenities in the hotel. Guest Services made sure that I had recommendations for ski resorts, transportation services and ski rental options close to the hotel.
The hotel has an expansive resort-like lobby with a pub, gift shop and a Starbucks.
Overall, I would totally recommend the hotel as a great starting point with close proximity to multiple world class ski resorts.

Room Tip: First floor on the other side of the banquet rooms are quiet and are located close to the lobby and...
See more room tips
  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review, January 24, 2014
Dear Derek S,

Thank you for the nice review. I shared your comments with Mackenzie and she was very appreciative of the compliment. We hope you will stay with us again soon.

Sincerely,

Jeff N.
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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504 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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English first
Sydney, Australia
Top Contributor
104 reviews 104 reviews
56 hotel reviews
Reviews in 49 cities Reviews in 49 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed January 11, 2014

This is the only Starwood hotel in SLC. The hotel desperately needs a referb and a redesign. The rooms really felt old, the paint was pealing and the sliding door wouldn't shut properly. The service was very average. That been said the price was cheap. The worst part was that the sauna was not working which is much needed after a day of skiing.

Stayed December 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review, January 24, 2014
Dear AdventureLive,

Thank you for the feedback, we appreciate hearing from all of our customers. I would appreciate hearing from you more about your specific room so we may make the improvements.

Sincerely,

Jeff N.
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Top Contributor
109 reviews 109 reviews
16 hotel reviews
Reviews in 53 cities Reviews in 53 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed January 7, 2014 via mobile

Walking into a spectacular grand entrance of a lobby had us tricked upon walking into our room.
The hallway ceiling had a few holes cut into it and trash can catching water drips. I get things happen but we never saw maintenance working on it.
The bathroom door had paint peeling off of it and the pull out couch/bed was worse than sleeping on the floor. The king bed in our loft suite was comfy.
In my eyes, it just wasn't up to par for the price you pay.

I will say, we've spoken to the hotel staff about our complaints, which were noted. And they were apologetic .

  • Stayed January 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review, January 10, 2014
Dear travelingtoday,

You were given an "Out of Order" room that should not have been made available for guest use until the necessary repairs were made. Again, we are very sorry for what happened and I hope our staff appropriately made up for this experience. I would be interested in hearing more from you about your stay. Please contact me.

Sincerely,

Jeff N.
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thousand Oaks, California
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 27, 2013 via mobile

We were so pleased to arrive at this hotel after a subpar stay in midvale. The Sheraton has a great lobby with a Starbucks and gift shop that open early. I was able to score some great coffee and a few last minute gifts while waiting for the convenient airport shuttle. We also really appreciated that the hotel offers in town shuttle service so we were able to dine at the red iguana for dinner ( a must!) and sample some of the local beers at red rock and squatters. Our driver was also nice enough to take us for a drive by of temple square. Overall, we were really happy with the hotel, location, and service.

  • Stayed December 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review, January 2, 2014
Dear msjr_01,

Thank you for the nice review!

Jeff N.
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 26, 2013

Nice Hotel for the money, (we did a bid on priceline and got if for $84), Friendly staff, not a bad location, fairly quiet, very clean, shuttles are available, perfect for conferences/ business travelers and beds are comfortable.

We would have preferred to be closer to city center so that we could walk to Mill Creek Mall and the temple to see the lights, no breakfast, fans in rooms are not loud enough to mask street and hall noise, fitness center was very small.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review, January 2, 2014
Dear Lizzzee,

Thank you for the review and I'm glad you enjoyed the service provided by our staff.

Sincerely,

Jeff N.
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apple Valley, Utah
Top Contributor
51 reviews 51 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 19, 2013

Stay at the Sheraton Tuesday & Wednesday 17th & 18th Great staff great room Bed Bathroom TV & service would stay again good price 105$ quiet & slept very good ! Good Location ample parking no cost has a bar & restaurant Great staff front desk & Patrick the driver was very helpful

Good Value ! George Strutzel Apple Valley

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review, December 23, 2013
Dear George S,

Thank you for the nice review. I'll be sure to pass your comments along to Patrick, he'll appreciate it.

Sincerely,

Jeff N.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona
Top Contributor
135 reviews 135 reviews
38 hotel reviews
Reviews in 51 cities Reviews in 51 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed December 14, 2013

I always love staying downtown Salt Lake City. There's plenty of great places to eat and the light rail is never but a few steps away. I'm SPG Platinum and have spent many nights in SPG hotels. This is a nice Sheraton with good people working there, but this hotel has my most hated trait. The interior doors are so loud, you can hear when everyone on your floor comes home. If the people next door to you come in late and they don't know that the door doesn't shut quietly, you will be abruptly awakened by the slamming door.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review, December 23, 2013
Dear Experiencedtrav07,

Thank you for being a loyal SPG member! We love hearing from our Platinum guests and your feedback is very important to us. While there may not be much we can do about the doors at this point, I will still share the comment with our Engineering Team to see if they can get creative with solutions.

Sincerely,

Jeff N.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Salt Lake City Hotel

Address: 150 West 500 South, Salt Lake City, UT 84101
Phone Number:
Location: United States > Utah > Salt Lake City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Luxury Hotel in Salt Lake City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Salt Lake City Hotel 4*
Number of rooms: 362
Official Description (provided by the hotel):
Relax in one of our 362 comfortably spacious guest rooms or 30 suites. Experience the celebrated "ahhhh" of the Sheraton Sweet Sleeper (SM) Bed. ... more   less 
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Also Known As:
Sheraton Salt Lake City Hotel Utah
Salt Lake City Sheraton

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