When I arrived at the airport, the hotel shuttle picked me up. Its driver was great and even gave me a ride downtown after I had checked in. The people at the reception were friendly and efficient. My suite, which overlooked the pool, looked decent.
Then the double started. After the first night, one of the air-conditioning units packed in (froze up), resulting a rather large wet spot on the carpet. The remaining unit stayed on but had a hard time keeping up and sounded like a truck.
Housekeeping was spotty. Moreover, the staff managed to throw out my personal bottle of shower gel on my second-last day there. I travel with my own because I am allergic to some soaps, so I was quite irritated. When I tracked down the staff, they thought this rather amusing, even when I told them that I would complain to the front desk. However, they did dig through the garbage and left the bottle sitting on the desk in my room--rather unappetizing…
The front desk manager called later and asked if I would accept a free breakfast or a coffee to make up for this error, an offer i declined (breakfast was included in the function I attended).
I should also mention that the WiFi was not working as advertised. It took a visit to the front desk to get that sorted, and even then the system kicked me out several times a day.
I had high hopes after my arrival but was quite disappointed by the time I left this hotel.
Don't pick pool view--it can get very noisy at night...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 30, 2013
Dear Julius D,
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I appreciate your feedback and I will remind our housekeeping staff to be more mindful of the bath products our guests will sometimes bring in on their own.
We have made some great strides in fixing the WiFi and HFAC in certain parts of the hotel. I'm sure you will have a good experience next time you stay with us!
Director of Sales & Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.