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“4 stars” 5 of 5 stars
Review of Sheraton Salt Lake City Hotel

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Sheraton Salt Lake City Hotel
4.0 of 5 Hotel   |   150 West 500 South, Salt Lake City, UT 84101   |  
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Ranked #41 of 75 hotels in Salt Lake City
Houston, Texas
Top Contributor
54 reviews 54 reviews
49 hotel reviews
Reviews in 45 cities Reviews in 45 cities
61 helpful votes 61 helpful votes
“4 stars”
5 of 5 stars Reviewed March 18, 2013 via mobile

Great place to stay. Front desk staff makes you feel welcome. Shuttle service provided. Gift shop and resturants available on property. This property is one block from main street. Much to see and do. 5 block from the mormon temple. Much to do within walking distance. Enjoy your stay.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review, March 29, 2013
Dear ureyes,

Thank you for the very nice comments on our hotel and staff. We are glad you enjoyed the hotel and I'll be sure to share these compliments with our team.

Sincerely,

Jeff N.
Director of Sales & Marketing
Sheraton Salt Lake City Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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409 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
Madison, WI
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 17, 2013

We booked the Sheraton in Downtown Salt Lake just for one night at the end of our ski trip to Park City. Despite a few negative reviews, we booked anyway and were very happy with our choice, especially based on the price (under $100 for a night!).
We had to check out of our Park City hotel at 10 a.m., so we thought we'd make use of our time to do some touristy stuff in SLC. I called the Sheraton ahead of time to ask if we could store our luggage and ski equipment since check-in wasn't until 3pm. They said, "Of course." Not only were we able to check-in to the Sheraton (just by chance they had a room available already!) early at 10:30 a.m., they had a Starbucks on site and the lobby of the hotel is really open and nicely designed.
The hotel room layout seems a little labyrinth-esque, but we had room 208, which faced the courtyard and was pleasantly decorated. The bath tub is a little worn, but the bedding is nice and the room had (again!) Starbucks coffee for the morning.
I wish I could remember the names of the desk clerks who helped us (one told us he was a die-hard Packers fan...we're from Wisconsin; the other helped us print our boarding passes for our flight the next day), but they were VERY nice and accommodating!
We didn't care about the Wi-Fi not being free in the rooms (we didn't have our computers, so no biggie), but I know some reviewers have complained. You can get free Wi-Fi in the lobby and they also have printers and computers for guests to use.
The Sheraton is about 4 city blocks from the Mormon Temple and City Creek mall and about 2 blocks from some good tourist-y restaurants. We ate at Squatters, but our driver told us that his favorite is Valter's for Italian food..FYI!
I read some other reviews that complained about homeless people...yes, they sort of line the main drag and some busk; others just ask for money, but no one was rude. One girl rode by on her bike even asking for change, but, I guess it's the SLC downtown way. Never did we feel unsafe; it just felt like a bigger city does in general.
Overall, I would recommend the Sheraton for even longer stays if you are going to and from the ski resorts--there are a few ski dealers close by and the Sheraton is just a bit off the highway, so easy access. The best thing: FREE shuttle to the airport starting at 5 a.m.!

Room Tip: Rooms that face the courtyard seem nice and quiet. Maybe ask for a room away from the pool area if i...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review, March 29, 2013
Dear MadTownMama40,

Thank you for the nice review of this hotel and its staff. We work hard to provide personalized customer service and I'm glad to know that you had a great experience overall, especially when you arrived and when you asked for dining recommendations. Please return again soon!

Sincerely,

Jeff N.
Director of Sales & Marketing
Sheraton Salt Lake City Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Top Contributor
69 reviews 69 reviews
60 hotel reviews
Reviews in 45 cities Reviews in 45 cities
140 helpful votes 140 helpful votes
2 of 5 stars Reviewed March 15, 2013

Got a very good rate so decided to stay at the Sheraton which was newly renovated.

The good - Service was friendly. Every single staff person was friendly, said hello, etc. The shuttle driver to and from the airport was particularly friendly and helpful.

The ok - The rooms are renovated, nice comfortable beds, nicely remodeled bathrooms. The gym is quite nice as is the lobby.

The bad - Had a lot of issues with the room and some service failures. Two missed wake ups calls, so I gave up requesting them after the second night. The heat did not work in the room. It was sort of fixed when I complained (sort of in that I cranked it up during the day to the high 70s only to have it stop working in the evening and drop back to the upper 60s by morning. Not ideal). Also, people seem to smoke at the heat/AC intake causing the room to fill with cigarette smoke smells a few times a day, which was annoying.

Also, paying $10 for super super super slow internet is a problem. It rarely worked and when it did it was very very slow and unusable.

Overall, staff is very nice but lots of issues with the hotel. There are probably better options in SLC.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review, March 29, 2013
Dear RazzTazz23,

I appreciate your comments and I'm happy to know you experienced great service from our staff, especially the airport shuttle driver.

I'm concerned about the HVAC issues you experienced in your room. I will pass your comments on to our Engineering Department to follow up and make sure this unit is working properly. Thank you for letting us know!

Sincerely,

Jeff N.
Director of Sales & Marketing
Sheraton Salt Lake City Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 12, 2013

The Sheraton in SLC is really the only starwood in the area so if you are traveling for work and want to stay at a star wood proprty it will do. The lounge offers drinks and snacks, which was a nice perk, but the hotel itself feels very dated and the rooms are very basic. Not a first choice, but the staff are friendly and the facility was clean.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review, March 29, 2013
Dear Julia K,

We are happy to provide loyal SPG guests with an option in Salt Lake City. Thank you for taking the time to provide us with feedback on our lounge, staff, and hotel. Your comments are important to us.

Sincerely,

Jeff N.
Director of Sales & Marketing
Sheraton Salt Lake City Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reno, NV
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 3, 2013

Your first experience in any hotel is the lobby and this one was very lovely. Big, open, fire going in the fireplace, lots of chairs and couches to relax on. The front desk staff was wonderful. The room was great, very clean, comfy, had a great night's sleep. My only quibble is that they charge $9.95 for wi-fi, which most hotels will include free with your room. But, otherwise, a very enjoyable stay. The restaurant was also very good, had the fish and chips which were very tasty.

Room Tip: I was on the 5th floor and it was very quiet.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review, March 29, 2013
Dear debiz4889,

Thank you for the nice comments. Our lobby is a very popular place where our guests will spend their time because it is open and comfortable. The fireplace is especially inviting and I'm glad you experienced all of this. We hope you will return again soon!

Sincerely,

Jeff N.
Director of Sales & Marketing
Sheraton Salt Lake City Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 2, 2013 via mobile

This was my first time to Salt Lake City, I stayed here on my SPG points and again was pleased beyond my expectations. The staff could not have treated us better. The room was clean and well appointed. The restaurant was good but not great. The location was terrific. The Sheraton brand seems to be the best value in the whole Starwood family.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review, March 29, 2013
Dear BJ G,

Thank you for the nice comments on the hotel and staff. We hope you will stay with us again when you come to Salt Lake City for a second time!

Sincerely,

Jeff N.
Director of Sales & Marketing
Sheraton Salt Lake City Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evergreen, Colorado
Top Contributor
91 reviews 91 reviews
30 hotel reviews
Reviews in 41 cities Reviews in 41 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 28, 2013 via mobile

My room was modern, clean and comfortable. The staff was very friendly. Room is spacious. It just felt comfy and cozy and clean m
Nice hot tub, clean.
There are good restaurants within walking distance.
The gym is decent.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sheraton Salt Lake City Hotel

Also Known As:
Sheraton Salt Lake City
Salt Lake City Sheraton
Sheraton Salt Lake City Hotel Utah
Address: 150 West 500 South, Salt Lake City, UT 84101
Phone Number:
Location: United States > Utah > Salt Lake City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Luxury Hotel in Salt Lake City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Salt Lake City Hotel 4*
Official Description (provided by the hotel):
Relax in one of our 362 comfortably spacious guest rooms or 30 suites. Experience the celebrated "ahhhh" of the Sheraton Sweet Sleeper (SM) Bed. ... more   less 
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