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“Service” 5 of 5 stars
Review of University Guest House & Conference Center

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University Guest House & Conference Center
3.0 of 5 Hotel   |   110 South Fort Douglas Blvd, Salt Lake City, UT 84113-5036   |  
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Hotel amenities
Ranked #2 of 75 Hotels in Salt Lake City
Twin Falls, Idaho
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Service”
5 of 5 stars Reviewed March 16, 2013

Since Aug 2012 we have had the pleasure of staying at the University Guest House due to my spouse accident and a surgery I did, they were always very helpful. I don't remember ever encountering anyone with a BAD attitude! They have an awesome breakfast, Rooms were clean comfy! That really helps when you are just not feeling well to start with.
I really appreciate their kindness. And look forward to staying with them again!!!

Room Tip: Stayed in all levels and all were very nice, lower room had walk in shower which helps with lower ex...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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566 reviews from our community

Traveler rating
    443
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
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English first
Great Basin Desert, NV
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 13, 2013

I had an appointment at UUMC and first booked this hotel as it is close to the facility and I was not familiar with SLC. The place is great, and now I would choose no other.

The rooms are clean, quiet, and comfortable. The staff is friendly and helpful. THEY EVEN HAVE TOOTHBRUSHES, PASTE, RAZORS AND OTHER ITEMS YOU MAY HAVE LEFT AT HOME AVAILABLE FOR FREE IF YOU ASK!

They have a free breakfast buffet in the mornings, as many places do, but I have found nowhere that serves one up like they do!

STARBUCKS Coffees, (reg/decaf), teas, cocoa, (regular/sugar free). Whole milk, non fat milk, 2% milk, half and half, non dairy creamer. Orange juice, apple juice. I counted 6 different dry cereals and also a crock of hot oatmeal. Bacon, western omelets, cheese omelets, plain omelets: (egg only). Pancakes or french toast. Fresh fruits, assorted breads, bagels and muffins. Butter or oleo. Chilled water, with and without lemon slices, and I know I have missed an item!

It isn't like other places where it is available until gone. They refill and replace items until the dining area is emptied of diners, (excepting that the coffees, teas and other beverages remain available.)

There are computers available in the lobby and a small shop with beverages and food items. Sodas, microwaveable pizzas, burittos and the like.

Oh yeah, the rooms have refrigerators, microwaves, and kurig beverage makers.

The rates are reasonable, and they even offer a lower "hospital rate" if you ask.

This place is a Win-Win! We have stayed there twice, and will again.

(It actually was not a business trip, but rather a "medical trip", but chose business as this is the closest trip option that fit.)

Room Tip: If walking is a problem, ask for a room near the elevator, the staff is very helpful.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nashville, usa
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 11, 2013

I regret to say that our stay has been unsatisfactory. If would not consider staying at your property again.

We arrived late Friday and were put in room 245. This is right next to the elevator and we were kept up until the early hours
because of people ( teenagers apparently) using the elevator constantly. We were then woken up early Saturday because
of the elevator. Room 245 should never be rented. I complained to the front desk and the young lady told me she would book us into Room 214 for
the rest of our visit. When we returned from skiing later that day and checked back in, a different young lady told us we had not, in fact, been booked into
room 214. We ended up in room 365, which, of course, is not a suite.

Your young staff are very courteous but incompetent. Are they interns or student labour?

The mostly glowing comments on tripadvisor led us to book with you. We regret doing so.
The property has much to commend it for the right clientele, I'm sure, but it is woefully inadequate
in many regards and falls far short of what we had expected.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justin_slc, Manager at University Guest House & Conference Center, responded to this review, March 12, 2013
Thank you very much for letting me know about your stay at the University Guest House. I am sorry to hear about all the problems you experienced. I want to apologize for this experience as it is far from what it should have been. Our staff failed on several levels and I will work with them to fix these issues. The hotel was sold out due to a youth conference. This happens few times per year and it is not the normal scenario for our hotel. I can see how this youth conference and the sold out hotel also added to your bad experience. Thank you once again for sharing your experience and giving us a chance to make improvements.
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Lafayette, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 10, 2013

The employees were extremely friendly, engaging and helpful. The lobby is a wonderful place to grab a healthy breakfast, meet with friends/associates or get some work done before heading over to other buildings on campus. Glad that there is a recycling program! The plastic bag was hard to open, though. I've stayed here before and love the location. The view is nice too!

Room Tip: Ask for a view looking West out over the Great Salt Lake.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise, Idaho, United States
1 review
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2013

Staff was very friendly, no matter the time of day.
Breakfast was very good, clean, and food items were plentiful and were refreshed frequently, so no waits for your preferred selection.
Our business was at the University of Utah's research park, so location of the guest house accommodated our needs perfectly.
We plan on staying at the guest house our next trip to Salt Lake.
Room prices were quite reasonable in comparison with other motels in the area.
I didn't feel like I was in a typical motel, but rather in a "guest house".

Room Tip: Suggest getting a room on the west side of the guest house so you have a view of Salt Lake City, and...
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
U.S.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2013

We have stayed at this hotel many times in the last 5 years. Everytime we have to go to the U of U hospital, we always stay here. The staff is friendly, the rooms are nice, breakfast is wonderful and full of variety. It is close to town but far enough away to have peace and quiet. They have made upgrades throughout the hotel, including a Keurig in your room!

The cable selection is a bit sparce for good channels, however, we did find something to watch. The beds are very comfortable. Whether its just my husband and I or the whole family this hotel accomodates us.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Altos, CA
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 5, 2013

We have stayed at the University Guest House a number of times and it has been consistently a good place to stay. There are not a lot of frills, but the rooms are clean the staff pleasant, and the parking free. We especially enjoyed the dining area, where coffee, tea, and hot cider (very nice after skiing) are available all day. A really good place for the cost.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justin_slc, Manager at University Guest House & Conference Center, responded to this review, March 28, 2013
Thank you for your review. Glad to hear you enjoyed your stay. We always have Starbucks coffee available all day. The hot cider is for the winter and in April we will put our the Teas again. Hope to see you again next time you are in Salt Lake City.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about University Guest House & Conference Center

Address: 110 South Fort Douglas Blvd, Salt Lake City, UT 84113-5036
Phone Number:
Location: United States > Utah > Salt Lake City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Salt Lake City
#2 Business Hotel in Salt Lake City
#4 Romantic Hotel in Salt Lake City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — University Guest House & Conference Center 3*
Number of rooms: 180
Official Description (provided by the hotel):
Our 180-room hotel features spectacular views of the Salt Lake Valley and the surrounding University of Utah campus. Its proximity to both a TRAX train station and a campus shuttle stop allows you to explore both campus and Salt Lake City easily. Add affordable, comfortable rooms with fantastic amenities and you’ll understand why visitors love the Guest House. Our amenities include complimentary hot breakfast and wireless internet, complimentary local shuttle, state of the art fitness room and 30,000 sq ft of conference space. ... more   less 
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Also Known As:
University Guest House And Conference Center
University Guest House Hotel Salt Lake City
University Guest House & Conference Center Salt Lake City, Utah

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