The hotel appeared clean and it appeared that the rooms were nice, but I did not get to experience the full experience as the management over booked the hotel and I was one of the lucky people to be bumped. When I was bumped, they put me at their "sister" property, which is next door. I was told that the property was identical, but I could use the ammenities and have breakfast at the comfort inn, which I found odd if the hotels were comprable. The "sister" property was a pit. Hands down one of the most disgusting hotels I have ever stayed at. When I complained to the management, they were unapologetic and blamed me. I contacted the corporate offices and they said they would compensate me for the experience, but I am still waiting on compensation. The staff was apologetic as apparently, the management at this hotel overbook the hotel all the time and do this to many customers, which the staff appeared to be uncomfortable with as they knew the two properties were not comprable.
I would not recommend this property due to the experience and the risks you run when booking here.
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- Also Known As:
- Comfort Inn Downtown Hotel Salt Lake City
- Comfort Inn Downtown Salt Lake City, Utah