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“Did not live up to expectations” 3 of 5 stars
Review of Hyatt Place Salt Lake City

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Hyatt Place Salt Lake City
3.0 of 5 Hotel   |   55 N. 400 West, Salt Lake City, UT 84101   |  
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Ranked #15 of 76 Hotels in Salt Lake City
Alpharetta, Georgia
Top Contributor
57 reviews 57 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
31 helpful votes 31 helpful votes
“Did not live up to expectations”
3 of 5 stars Reviewed March 18, 2013

I like the Hyatt Place concept, I like the size of the rooms and the basic design. I was not keen on the downtown SLC hotel.
The rooms are large, over 350 square feet with quadrants for bathroom, sleeping, leisure and work/food. There is a mini-fridge, but no microwave, and a graite countertop.
The bath has a separate sink and commode/shower. The shower is spacious, about 3 x 6, with glass doors.
The sleeping area is large enough but the bed tables are only surfaces, did not have drawers which I consider a negative. Clock radio was easy to use and effective.
Leisure area is a sectional sofa which is very adaptable. Being able to watch the big screen TV from either the sofa or the bed is a nice touch.
The work area......depends on the room configuration. In the standard configuration there is adequate power and connectivity, in the configuration I had in SLC this was not the case; there was inadequate power and if it wasn't for wi-fi there would have been no connectivity.
The standard room configurtion works for me with the back half of the room devoted to sleeping and bath and the front the work/food and leisure. My configuration had the front of the room the food/work and bath and the back half leisure and sleeping.....one has to walk completely around the room to get from the bed to the bath.
Check-in and front desk service was very good, very pleasant. Housekeeping was spotty. One day they took my day old bath soap and did not replace it. Another day they did not replace my bath towels and it took a while to get them after calling the front desk because none were available.......they were being washed. The graite countertop was not wiped even when used.
Complementary breakfast was fine, nothing to write home about.
Location was good, a short walk to downtown and even shorter to the Olympic Memorial mall/plaza,
Bottom line: good design, spotty service. I might try a comparable product next trip to SLC,

Room Tip: Avoid 01, 02, 26 and 27 they are less effective than the other rooms.
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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280 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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English first
Sydney, Australia
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 5, 2013

We liked this hotel. It's in a good spot, next door to a big mall, and the tram. We didn't end up using the tram, because we were not very familiar with where it went and how to buy tickets. The better restaurants are a bit of a hike, but as the city is quite flat, this posed no problem.

Room Tip: Some rooms seem to get more frequent use, so the bed was a bit soft. The helpful staff gave us a di...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New Jersey, USA
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
Reviews in 34 cities Reviews in 34 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed February 21, 2013

This hotel never disappoints. The staff is friendly and helpful, always greeting guests with a hello and a smile. The complimentary breakfast is more than the standard continental fare served by most hotels. The decor is modern and updated, the rooms are spacious, well decorated, and quiet. The bed is very comfortable. The location is great; a very short walk to TRAX. The Gateway Mall is nearby. I always look forward to staying here when in the area for work.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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NV
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 20, 2013

The Hyatt Place provides a consistent high level of customer service with each and every visit in this city and others we've visited. Their front desk staff greeted us each day with smiles and offers of assistance finding whatever we needed in the city. They're friendly, the rooms are great, the beds are awesome, the grab and go items are ALWAYS tasty, the breakfast is filling, and the Hyatt Place never lets us down!
This particular location is PERFECT for downtown excursions. The Gateway Shopping Center is right next door and is a beautiful walk. There is plenty to do in the area of the hotel. Public transportation is just a few minutes away by foot. The location is easy to find off of I80. It's just a perfect location.
The only practice that I disagree with is charging hotel guests for parking. I find this practice to be greedy. Charge people who aren't hotel guests, but don't charge your customers. I know this is commonplace among many hotels in downtown SLC - but not all of them. I think the Hyatt Place should rise about this.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Albuquerque, New Mexico
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 5, 2013

I am completely happy with this hotel now. in an previous review, the only bad mark i gave had to do with poor wifi service. But since then, and as of January 2013, Hyatt Place downtown SLC is streaming high speed wifi (3.2 MB down and 1.3 up...approx.) more than acceptable for my use anyway.

Everything else about Hyatt Place is still top notch, great service, great breakfast and great location.

Room Tip: book early or else you may be out of luck.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jubail, Ash Sharqiyah, Saudi Arabia
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 4, 2013

I love to stay at this Hyatt, customer service is always top notch. The rooms are beautiful, clean and comfy. You will literally be five minutes from the airport. This is where you want to stay when flying in and out of SLC.

Room Tip: I have no complaints about this hotel. It is situated for travelers , to far out for a weekend of...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Missoula, Montana
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 4, 2013 via mobile

Comfy room, clean, easy access from airport. Good hotel breakfast with healthy options. Free shuttle. Really comfy bed and pillows. Giant tv with lots of buttons. Wifi worked well. Would definitely recommend and stay again if near slc.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Salt Lake City

Address: 55 N. 400 West, Salt Lake City, UT 84101
Phone Number:
Location: United States > Utah > Salt Lake City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Salt Lake City
#15 Romantic Hotel in Salt Lake City
#21 Business Hotel in Salt Lake City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Salt Lake City 3*
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Also Known As:
Hyatt Place Salt Lake City Hotel Salt Lake City
Hyatt Place Salt Lake City Utah

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