Although I had no problems at all I can see where this place needs improvement, and it is why I rate it as poor. No, wait, I did have problems with how this motel was run but they didn't hinder my stay or make me furious as others seem to have been.
I have concerns about the hospitality and customer service: firstly, you are given no paperwork - at all. You're made to sign paperwork but aren't given any copies. A woman wanted something in writing to say that she had stayed there, but the man (who I checked in and out with, mind you) said that they do not keep anything on file - receipts etc. - and after voices being raised on both sides he finally printed out a copy of the paperwork she had signed when she checked in. How did they even get the certificate to run this motel when there's no proper documentation being circulated and given to the guests? Absolutely terrible customer service. You can just hear the lack of effort when they answer the phones or speak to guests too.
Like I said, I had no problems myself though I do feel apologetic to those who did have problems or had become furious due to certain things or had mice in their rooms.
For what you're paying there should be a greater variety in the complimentary breakfast than just cereal, toast and waffles - but the coffee is better than most!
I only stayed here to get Qantas frequent flyer points but also because it's inexpensive compared to other Salt Lake City accommodations. But I will not return.
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