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“Fine” 3 of 5 stars
Review of Candlewood Suites Salt Lake City - Airport

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Candlewood Suites Salt Lake City - Airport
2.0 of 5 Hotel   |   2170 W North Temple, Salt Lake City, UT 84116   |  
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Ranked #40 of 76 Hotels in Salt Lake City
California
Top Contributor
54 reviews 54 reviews
30 hotel reviews
Reviews in 37 cities Reviews in 37 cities
29 helpful votes 29 helpful votes
“Fine”
3 of 5 stars Reviewed September 23, 2013

We stayed there one night to make an early flight home. We chose it because it was the cheapest IHC property in the area and we use their loyalty program. In fact it was a free night.

Without any prompting we were given a one bedroom suite and it was very nice. Clean, wsell layed out and, wonder of wonder, scads of electric outlets.

The common areas were tiny and a bit dreary. Not dirty or anything like that but a bit institutional looking. The room itself was much better.

All in all, just average but at the price an excellent value

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Salt Lake City - Airport, responded to this review, October 8, 2013
Dear stevej2001,

Thank you for taking the time to review our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am very pleased that you liked our room accommodations. However, it is regrettable to hear that our common areas did not live up to your expectations. Please accept our sincere apologies for any inconvenience it may have caused you. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.

Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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79 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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English first
New Jersey
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 12, 2013

We landed real late that night. The property is conveniently located near the SLC airport. The front desk staff were warm and welcoming. I and my husband quite liked the fact that check in and out formalities were real quick and easy. The rooms are pretty sufficient, real clean with comfortable bed. There is a small kitchen area with all possible amenities including fridge and microwave. Yes that ensures guests carrying to-go food boxes will have one one less thing to worry about. Did I mention the dinner was a short drive from here? The stay was comfortable and convenient for us. I would recommend this property for a comfortable and pleasant stay.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munroe Falls
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 22, 2013

Very close to airport. Be aware that they do not have their own shuttle, but do have free transportation. It is just not flexible. It is a private company that runs roughly every half-of-an hour. It is pretty easy, it was just a surprise to us. Room was more than adequate for one night. Small kitchen area with fridge and nicely remodeled room. Did I say how close to the airport?

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed August 16, 2013

Not a good experience at all... the only good thing was the location and free laundry.. the room was clean , and bed was comfortable..there was a kitchenette which was nice except range did not work.. but microwave and fridge was fine.. but the worst part of my stay was:
1. The front desk assigned my room to someone else even though they assigned to me. I was in bed, sleeping . someone came in my room as i slept in bed.. i was very frightened. I was alone and very scared when someone came in.
2. Front desk staff extremely rude, especially blonde hair girl with short hair hat i checked in with on august 10 around 3:00m very rude...
3. Very thin floors. i could hear person above me walking heavily all night.
I would not recommend this place at all.. stay somewhere else. This is an extended hotel, it can have a rough crowd.. I advise LaQuinta, thats pretty nice... i just wouldnt recommend this place. its one of the worst experiences ever.. in all of the countries and places i visited, this is one of the worst..

Room Tip: if you absoutely must stay here., ask for third floor
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  • Stayed August 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Salt Lake City - Airport, responded to this review, September 1, 2013
Dear Bavavia,

We welcome feedback especially from our valued guests like you. We are always happy to provide a consistently clean, comfortable and courteous place for our guest to stay. We apologize for the inconvenience you encountered due to the conduct of our hotel staff, noise challenges and issues encountered during your stay. Your comments will help us improve our services and offer a great experience for our guest. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Again, thank you for sharing your thoughts and we hope that you will consider us again on your next travel.

Sincerely,

Zelyn N
Case Manager
IHGCare
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Salt Lake City
Top Contributor
82 reviews 82 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed August 3, 2013

when I have visitors to my company I recommend this hotel as I was invited to ture it during the grand opening in 1997. I recently stayed there after working until 11:00 at night and had to be back at 6:00 am. (yes same clothes but I always keep a tooth brush/paste and make up at work) It is still a great place to stay. I love the kitchen in each room and the popcorn hit the spot while trying to wind down and only a 3 minute drive if that from work. I am going to stay here again next time my hubby gives me any attitude! LOL.

Room Tip: if you do not want to eat out everynight buy some food first. This hotel is not really near anythin...
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  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
Top Contributor
313 reviews 313 reviews
91 hotel reviews
Reviews in 119 cities Reviews in 119 cities
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed July 2, 2013

Decent hotel, most Candlewoods are. Has everything you need for your stay. There is a short drive for dinner. Staff was friendly and check in and out was quick and easy. I would have not problem staying again.

  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Salt Lake City - Airport, responded to this review, July 17, 2013
Dear Adak C,

Thank you very much for taking the time to share your comments online. It is very nice to know that you found the staff friendly. Please accept my apologies for falling short of your expectations on some aspects of your stay. However, we are thankful that you enjoyed your stay despite some issues. I appreciate your feedback as this is our best resource for improving guest services. We all hope that we will have the opportunity to host you again on a future visit.

Sincerely,

Karen G.
Case Manager
IHGCare
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Cleveland, TN
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 4, 2013

The room we stayed in would be perfect for a business trip. The kitchenette was not top of the line but functional, except that our kitchen sink did not work. The bathroom was clean and spacious. Excellent water pressure, though we were on the first floor. The bedroom was a nice size and the bed itself was comfortable but the pillows, while seeming fluffy flattened with even slight pressure. That was my only complaint, however. Overall, it was more than we needed for a one night stay, but it was comfortable and would suit anyone staying multiple days.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Salt Lake City - Airport

Address: 2170 W North Temple, Salt Lake City, UT 84116
Phone Number:
Location: United States > Utah > Salt Lake City
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #40 of 76 Hotels in Salt Lake City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Salt Lake City - Airport 2*
Number of rooms: 122
Official Description (provided by the hotel):
Come and experience our new Comforts of Home™ Bedding Collection. The Candlewood Suites Salt Lake City Airport Hotel is an ideal choice for both business and leisure travelers. Each spacious suite has a fully equipped kitchen complete with a full-size refrigerator/ice maker, microwave, range, and dishwasher. Traveling on business? Bring your laptop and work efficiently at your executive desk. Communication is no problem with voicemail, free local calls, free high speed Internet access and two separate phone lines. Borrow your favorite movie or music from the hotel library and enjoy in your room from the comfort of your recliner. Hungry? Visit the Candlewood Cupboard, our on-site convenience store, and charge it to your room. Work off some stress in our 24-hour Fitness Center. Staying a long time? Take advantage of our on-site complimentary laundry facility. We re a pet friendly hotel too (fees apply). The Candlewood Suites Salt Lake City Airport Hotel is located just 2 Miles West of Downtown Salt Lake City and Temple Square. ... more   less 
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Also Known As:
Candlewood Suites Salt Lake City - Airport Hotel Salt Lake City
Candlewood Salt Lake City
Salt Lake City Candlewood Suites
Candlewood Suites Salt Lake City - Airport Utah

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