Second time visiting for New Years celebration, first time in 2009 was a blast nothing could go wrong so we booked again for 2011 and it was ugly. Desk staff was nasty on check in,overkill on noise and smoking waiver. Room service was good,had to listen to a barking dog on one side and a party on the other(what,they didn't have to sign the waiver?),had to delid the toilet 'cause it ran all the time,icing was no hot water in the morning for my Wifes shower. Canceled second night leaving feeling like a criminal for complaining. Felt like most that worked there had no hotel experience, no one knew what to do.