Enter to find a majestic lobby and attentive bellhops to take your luggage. Great first impression. But the stodgy old-fashioned decor in the rooms and hallways, and lapses in service will tell a tale that is reflected only too well in the rotting mirror panels around the elevator doors: that this perhaps once great hotel is past its prime, and needs renewal, in both renovations and some shaping up by the staff - lest its guests find their stay unmemorable, or worse, memorable for the wrong reasons.
If you want the gory details, read on.
The room: incredibly spacious, but it took me a while to get over the shock from the decor. Imagine a monster swallowing a Louis XIV interior, a Barbie dollhouse and a dash of the 1950's, and regurgitating the lot with some stomach acids. It actually didn't look as bad under incandescent light, but under the initial fluorescent light it was depressing. I got flashbacks of being dragged by my mom into a flea market held in an old, hot, cramped eighteenth-century building in Paris as a six-year old, miserable and bored to tears. Or visiting very old relatives and feeling uncomfortable the whole time, at about the same age.
The service: once in our room, we wait a while for our luggage. Call the front desk a few times, they say they LOST it - even as we recall crossing the bellhop pushing the cart on the elevator (to be fair, he didn't get in so as not to crowd us). Over half an hour later, he finally finds us, almost late enough to make us miss the dinner we had planned that night. A symptom of things to come: the front desk greets our calls obsequiously but we need to call them twice or more for every request (missing bathrobe; faucet leaks; bathtub doesn't drain - though some of this is the building getting old and might not be easily fixed); the different parts of the staff (front desk, housekeeping, etc.) don't seem to talk to each other (the jacuzzi is open - no, it's not - yes, it is). And I was particularly infuriated by the hotel staff member who, upon delivering the missing bathrobe, poked his head in to sneak a peek at my girlfriend lying half-naked on the bed, despite my clearly standing in the way to protect our privacy!
Amenities: the jacuzzi and heated pool were great, but that they were overrun at any hour by drunken guests and hordes of out-of-control kids was a bit off-putting. Not directly the hotel's fault, obviously, but an awkward experience nonetheless.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to share the information about your stay. I am sorry to hear that you did not like the décor of our property. We pride ourselves on the quality of our product as well as the service that we offer our guests and it is important for me to share your feedback with our staff. We have made several changes to our property including our guest rooms and will continue to do so.
I am sorry to hear that your luggage did not arrive in a timely manner. It is difficult for me to research details of what happened without being given detailed information.
Thank you again for sharing your comments. If you have any further comments about your stay, you are welcome to email me directly.
Little America Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.