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“Great feeling to a bad day” 4 of 5 stars
Review of Hampton Inn & Suites SLC Airport

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Hampton Inn & Suites SLC Airport
3.0 of 5 Hotel   |   307 North Admiral Byrd Rd., Salt Lake City, UT 84116   |  
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Ranked #11 of 76 Hotels in Salt Lake City
Kansas City, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great feeling to a bad day”
4 of 5 stars Reviewed March 15, 2013

I have to say my friend and I were grateful for this stay. First we called the hotel to pick us up from the airport because our flight was cancelled. A man on the phone answered and told us he could have the shuttle pick us up in 10-15 min. Our day was going pretty bad with issues with the airlines and our luggage then having a cancelled flight, we were having a bad day and the night didn't seem like it was getting any better. We waited outside to get picked up and the shuttle arrived within 10 min. This is where the night turned around, we were greeted by the driver of the shuttle named Jeff, who was helpful with getting our luggage and getting us in the van. Our drive to the hotel was very pleasant and our driver was very genuine, he really seemed to care about what happened and said they would do their best to make our stay in Utah better. We went inside to check in to our room and the they employee at the front desk named Peeta was busy helping other guests and seemed very friendly, we then noticed that our driver was behind the counter and started helping us. We had issues with our reservation, it showed we didn't have one for that night but the night after instead. Just more to add to our bad day already. Jeff told us not to worry and he would fix the issue and get us in our room that night. He informed us that restaurant was still opened and gave us a free appetizer as well. We got to our room and it was lovely, and very comfortable too. We had to leave early and the reason for the 4 stars is that we felt that the breakfast wasn't really that good it seemed a little stale and mostly microwaved food. We wish that the restaurant served breakfast. We caught the shuttle back in the morning and the driver which I didn't get her name I think it was Poma but she was very nice and sweet. We then arrived at the airport and I just have to say what a great feeling to such a bad day. We will definitely stay there again and future Hampton Inns if this is how they treat you. Thank you!

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IamHampton, General Manager at Hampton Inn & Suites SLC Airport, responded to this review, April 1, 2013
Cancelled flights and to have your entire plans thrown out the window is beyond upsetting. Our entire team is amazing and really have their heart in the service they provide day after day. I am happy you were able to meet Jeff and Pomana both super stars for sure. Please come back if travels ever bring you this way, hopefully it won't be due to another cancelled flight!
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342 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
Redding, California
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 14, 2013

Stayed two times...on the way and on the way back! Airport shuttle was wonderful. The pick up time from my call from the airport was amazing. A gentleman next to me at the shuttle stop was there when I arrived and there when I departed...he was at another local hotel! The staff is so welcoming and what a great hotel. Room was so quiet I slept way past the time I wanted to depart!

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IamHampton, General Manager at Hampton Inn & Suites SLC Airport, responded to this review, April 1, 2013
Wow you liked us enough to come back!!! Now that is the best compliment of all. FYI the team reads the comments posted in Trip Advisor too so they know how they are doing. I promise they will get a boost from your posting. The cloud nine bed is so comfortable many a guests have had the same great nights sleep. Come and enjoy a night away in the future if you are ever able to and thank you for choosing us.
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Doylestown, Ohio
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed March 13, 2013

The Hampton Inn by the airport achieves a very high rating on Trip Advisor, but honestly I don’t see it. I have stayed at the Hilton Garden, about 2 blocks away and the new Embassy Suites about 10 miles away and both are much nicer. Don’t misunderstand the room was clean, but dated and old. The two room suite layout is smaller than most; the bedroom area is smaller than any two room suite I have stayed in recently. The layout of the Hampton Inn makes me believe it was something else in another life and is different than any I have been in. The eating area was being remodeled so the tables were set up in the main lobby, not sure about the normal set up. The parking is primarily in the rear of the hotel but not hard to get to the lobby only a short walk. They have a very large on-site conference area. The front staff was very friendly. Again, while not a bad hotel and most likely less money than most in the area, I would check the price on the Hilton Garden Inn first before staying here.

Room Tip: Make sure you ask for the actually location of your room at check inn. Requesting preferences like...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IamHampton, General Manager at Hampton Inn & Suites SLC Airport, responded to this review, April 1, 2013
I apologize for your disappointment our goal is to give a clean comfortable stay with a side of top service. You are right however we were something in another life, a Four Point Sheraton. Sadly you were here clearly when we were in the middle of a refresh. We really are a wonderful property and we take all efforts to have it looking shiny and new always. To have that new look though does require furniture to be moved and some construction at times. If you ever want to give us another try I promise it will be a perfect one or your stay will be on me :)
Hope you take me up on the offer!
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Crockett, California
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 12, 2013

Great beds and helpful staff await you at this Hampton Inn. If you need a larger pillow bring your own as the hotel pillows are small. There is a Ross Dress for Less right down the freeway and I picked up a king firm pillow for under $20.00 and even mananged to get it home with me.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IamHampton, General Manager at Hampton Inn & Suites SLC Airport, responded to this review, April 1, 2013
Sorry you had to buy your own pillow! We actually bought a few different styles to have on hand for just your situation. Was to know the rest of your stay was great, be sure to come back if your travels permit. We love having you here.
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Logan, Utah
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 11, 2013

Very competent and courteous staff. Everything seemed very clean and new. Rooms were very nicely appointed. The bed and bedding was very comfortable. I had no complaints. Our room with a queen bed was $69. What a bargain! the only downside is if you plan to go into downtown SLC you will have a bit of a drive. We will stay there again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IamHampton, General Manager at Hampton Inn & Suites SLC Airport, responded to this review, April 1, 2013
Glad you enjoyed your stay and found us friendly and a clean comfy place to stay. It is always nice to hear the compliments, thank you very much!
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St. Louis, Missouri
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 14, 2013

We stayed 2 nights here before heading into the mountains to ski. Close to SLC airport, the shuttle is free and can be had at any hour. It is also conveniently located close to a gas station and to the interstate. The king suite we stayed in was spacious, well-appointed, clean, and noise-free. The bed was amazing. The service was outstanding and the free breakfast was rock-solid. The only downside of its location is the moderate lack of local dining options, although I suspect having a car would improve the selection dramatically.

Room Tip: The king suite
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IamHampton, General Manager at Hampton Inn & Suites SLC Airport, responded to this review, February 19, 2013
So nice that you were able to come to ski...you picked the perfect year! Thank you for taking the time to share your thoughts with us on trip advisor. The team looks at this site as well and will be happy that you were comfortable and had what you needed. Please come again and stay with us.
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Reno, Nevada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 13, 2013

The hotel staff were friendly and very helpful. We asked about local dining and several good options were provided. Check-in and out went flawlessly. The meeting room was comfortable and very adequate. I will definately use this property and chain again.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IamHampton, General Manager at Hampton Inn & Suites SLC Airport, responded to this review, February 19, 2013
So nice to hear that everything was nice for your stay on your visit here. We are so lucky to have an amazing team that really do care about our guests, it makes THE difference! Again thank you for your kind words and hope that when you find yourself in SLC again you will choose us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites SLC Airport

Address: 307 North Admiral Byrd Rd., Salt Lake City, UT 84116
Phone Number:
Location: United States > Utah > Salt Lake City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Romantic Hotel in Salt Lake City
#9 Business Hotel in Salt Lake City
#17 Family Hotel in Salt Lake City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton Inn & Suites SLC Airport 3*
Number of rooms: 100
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Also Known As:
Hampton Inn & Suites Slc Airport Hotel Salt Lake City
Hampton Inn And Suites Slc Airport
Hampton Inn Slc Airport
Hampton Inn Salt Lake City
Salt Lake City Hampton Inn
Hampton Inn & Suites SLC Airport Salt Lake City, Utah

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