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“front desk staff terrible !!!” 3 of 5 stars
Review of Howard Johnson Express Salt Lake City

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Howard Johnson Express Salt Lake City
2.0 of 5 Hotel   |   121 North 300 West, Salt Lake City, UT 84102   |  
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Ranked #47 of 76 hotels in Salt Lake City
Chester Basin, Canada
Senior Contributor
49 reviews 49 reviews
42 hotel reviews
Reviews in 30 cities Reviews in 30 cities
163 helpful votes 163 helpful votes
“front desk staff terrible !!!”
3 of 5 stars Reviewed November 2, 2013

Booked this hotel for 1 night after arriving in Salt Lake City. The hotel was what I expected for the price, room just fine, lots of parking available, great location for shopping and Temple Square but the management should take note thast their desk staff both afternoon clerk and overnight clerk could use some lessons in customer service and friendliness, if they worked for me they'd be history ! For that alone I'd choose somewhere else next time.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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372 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Hope
1 review
4 of 5 stars Reviewed October 24, 2013

The most important reason I selected this Hotel was value - very affordable. The second most important reason was the Hotel was within easy walking distance of Temple Square. I was not looking for a quality 4-5 star Hotel experience, and didn't expect one.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Howard Johnson

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Top Contributor
91 reviews 91 reviews
16 hotel reviews
Reviews in 32 cities Reviews in 32 cities
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed October 19, 2013

Adequate hotel - clean, comfortable, quiet, has elevators, parking, convenient location if you are there for sightseeing (we were just passing through), cheap rates
Small breakfast area was crowded, not a lot of choices there. After a really long days driving we waited while the desk person just continued to chat it up with a couple of buddies, could be more responsive and welcoming to guests.
Decor is old fashioned but "cozy".

Room Tip: Tip: Get a discount with a coupon out of the hotels.com booklets you can pick up at rest areas or g...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Roosevelt
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 17, 2013

A front desk staff member was very quick to resolve a problem we were having with our room key. Would not work in the outside door. Wish I had gotten his name. Very kind.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Howard Johnson

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Express Salt Lake City

Address: 121 North 300 West, Salt Lake City, UT 84102
Phone Number:
Location: United States > Utah > Salt Lake City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #47 of 76 hotels in Salt Lake City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Howard Johnson Express Salt Lake City 2*
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Also Known As:
Howard Johnson Express Salt Lake City Hotel Salt Lake City
Salt Lake City Howard Johnson
Howard Johnson Salt Lake City
Howard Johnson Express Salt Lake City Utah

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