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“Not up to Marriott Standards ” 2 of 5 stars
Review of Courtyard by Marriott Salt Lake City Downtown

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Courtyard by Marriott Salt Lake City Downtown
3.0 of 5 Hotel   |   130 W 400 South Street, Salt Lake City, UT 84101   |  
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Ranked #57 of 74 Hotels in Salt Lake City
Plainfield, Indiana, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Not up to Marriott Standards ”
2 of 5 stars Reviewed yesterday NEW

Very comfortable bed, but staff not so good. Hotel has a shuttle BUT if there is only 1 person at front desk, it doesn't run. We stayed 2 night (sat & sun). No shuttle available. So we took Uber. When we arrived, there wasn't a luggage cart so front desk they would find one. After 10 minutes we just took luggage to our room and when we arrived the keys wouldn't work and had to go back to front desk. Not much of an apology. . . . Don't know of we would stay here again.

Stayed April 2015, traveled as a couple
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16 reviews from our community

Traveler rating
    1
    5
    4
    5
    1
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2
Solo
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9
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Columbus, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel is modern, comfortable and clean. Staff is the most friendly hotel staff we have seen in a long time. (esp Marjory). Wonderful Bistro with good food beer and wine.
Great location for all Salt Lake City activities (short walk to Temple and City Creek Mall).
30 minute easy drive to Park City and ski resorts. HIGHLY RECOMMEND for location, staff and property. Only negative is nightclub n the back...ask for front facing room.

Room Tip: Ask for front facing room...night club in back...late night noise
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  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. George, Utah
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I was fortunate enough to be given a nights stay, and breakfast, at this property as a gift. The staff from the front desk, food services, house keeping and engineering were outstanding. The Bistro foods were well prepared and tasted great. My room was very clean. I did have a slight maintenance issue in my room which was addressed promptly by guest services, and engineering was there in less than 5 minutes and solved the problem right away. Convenient location for both downtown and freeway access.

Room Tip: West facing room has a better city scape.
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  • Stayed April 2015, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is the first time I have had service issues at a Marriott Hotel. Upon check in and check out no one was at the front desk. I had to wait several minutes for someone to come out and help me

At around midnight I had people outside my room door who were hanging out and very loud. I called the front desk repeatably but the phone just rang and rang. I finally approached the people in the hall myself and asked if they could please quite down or move to the lobby, They were gracious and moved on.

It just seemed like the front desk was MIA. Very unusual for a Marriott property.

  • Stayed March 2015, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andres N, Manager at Courtyard by Marriott Salt Lake City Downtown, responded to this review, 3 weeks ago
Thank you for taking the time to share your recent experience at the Courtyard Salt Lake City Downtown with us.

One of our key priorities is to provide the highest level of friendly and courteous service. Please rest assured that your comments have been shared with the team in an effort to improve our services. Once agin thank you for your feed back and we hope to serve you again whenever your travels bring you back to Salt Lake City.
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Bengaluru (Bangalore), India
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 15, 2015

the rooms are clean ,wifi is good . it needs a better coffee shop than out sourcing to starbucks .nearest restaurant for breakfast is a couple of blocks away,in winter it is inconvenient to walk a couple of blocks

Room Tip: ask for a room facing the front area
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  • Stayed January 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina, United States
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 20, 2015

I travel a lot on business and have stayed at this location twice in the past two years. Both times on different parts of the hotel I've had a solid "Courtyard" experience. The issue with this hotel is the traffic noise. The rooms are not insulated enough given it's location right on a major downtown thoroughfare. It's just flat noisy - even with the fan turned up. The location is hard to beat for the price though - so there is the trade-off. It's in walking distance of the major attractions and all the above par restaurants. Squatters is literally just around the corner - great local brews and bar food. If you had to choose comfort and a being even a bit closer to city center - I'd choose the full service Marriott every time now I think. It's worth the good nights sleep. Bonus tip - rent a car and head out to Park City if it's ski season. It's only 35 or so miles and you can be parked, get your gear and skiing in no time. I've not seen a resort that was so easy to do that especially when you can do most of the reservation work in advance.

Room Tip: If you are going to stay at this hotel I would think staying as far back in the parking lot and away...
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  • Stayed February 2015, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andres N, Owner at Courtyard by Marriott Salt Lake City Downtown, responded to this review, February 23, 2015
Thank you for your review of our Property! I am so glad that you enjoyed stay, and we look forward to serving you again when your travels bring you back to Salt Lake City.
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Moab, Utah
1 review
1 of 5 stars Reviewed February 16, 2015

I was trying to sleep and this club outside my window was way too loud i had to work in the morning What were they thinking putting a club in such a bad spot somebody should talk with there local zoning people.

Room Tip: East side rooms are best the ones that face the club are terrible.
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  • Stayed February 2015, traveled on business
    • 1 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andres N, Manager at Courtyard by Marriott Salt Lake City Downtown, responded to this review, February 20, 2015
Thank you for taking the time to share your recent experience at the Courtyard Salt Lake City Downtown with us.

I would like to take this time to apologize for the noise disturbance caused by outside noise. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future.

Thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Salt Lake City.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Salt Lake City Downtown

Address: 130 W 400 South Street, Salt Lake City, UT 84101
Location: United States > Utah > Salt Lake City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #57 of 74 Hotels in Salt Lake City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Salt Lake City Downtown 3*
Number of rooms: 120
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Also Known As:
Courtyard By Marriott Salt Lake City Downtown Hotel Salt Lake City
Courtyard Salt Lake City
Salt Lake City Marriott
Salt Lake City Courtyard
Courtyard By Marriott Salt Lake City Downtown Utah

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