Let's start by reminding all that this hotel is a franchise of the Marriott brand. That means it adheres to certain guidelines for the brand but is not in fact directly managed by Marriott International. The staff was pleasant upon arrival, a little unsure of themselves but pleasant nonetheless. It would be wise to request a 3rd floor room with an eastern view. As a previous review stated there is a club that sits next to the hotel and entertains well into the next morning. A 3rd floor room is ideal because when staying on the other two levels it sounds like Clydesdales having a go at it above you. The rooms are in decent shape but seem to have a unique odor to them. It feels as though smoking was allowed years ago in some of the rooms.
Now to the lack of customer service. While doing my laundry I noticed that one of the dryers was not functioning properly, i.e., my clothes were still wet. I spoke with the front desk associate at the time and he mumbled a bit and was only able to discover that maintenance had left for the day. I asked him if he had an ATM so I could acquire more change. He informed me there wasn't one and directed me to a nearby sports bar that was not open yet for the evening. I asked if there was any way he could give a dollar in quarters and charge my room for it. He, again mumbled and said that there is no way to get cash back. As I left he suggested I check back in the morning. I walked to a nearby gas station, received change and completed my laundry. I bring this up because this associate did not represent the Marriott brand as I have come to love. He made no attempt to go above and beyond to resolve an issue for one of his guests. I will not being returning.
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- Also Known As:
- Courtyard By Marriott Salt Lake City Downtown Hotel Salt Lake City
- Courtyard Salt Lake City
- Salt Lake City Marriott
- Salt Lake City Courtyard
- Courtyard By Marriott Salt Lake City Downtown Utah