I was on business in Salt Lake in late May and stayed at Courtyard in Downtown SLC. When I received my express check-out bill early on the morning I left Salt Lake, I assumed it was correct. The hotel had made a $100 mistake in their favor and charged the additional amount to my credit card without notifying me. I discovered the additional charge a month later when I received my credit card statement. I had already billed my customer, so there was no way I could recoup the additional expense.
I contacted Marriott Customer Care and they passed the information on the the hotel management. The hotel management refused to admit that they had made any mistake (even though I emailed a copy of the incorrect bill) and refused to make any restitution.
I have been a loyal Marriott customer for 19 years and my business spends between $35,000-$40,000 per year on hotel stays for business travel. I have now changed all my hotel business to other hotel chains and will not at stay at any Marriott property in the foreseeable future.
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- Also Known As:
- Courtyard By Marriott Salt Lake City Downtown Hotel Salt Lake City
- Courtyard Salt Lake City
- Salt Lake City Marriott
- Salt Lake City Courtyard
- Courtyard By Marriott Salt Lake City Downtown Utah