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“Good value and location” 4 of 5 stars
Review of Residence Inn Salt Lake City - Downtown

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Residence Inn Salt Lake City - Downtown
3.0 of 5 Hotel   |   285 West Broadway, (300 South), Salt Lake City, UT 84101   |  
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Free Parking
Ranked #35 of 75 Hotels in Salt Lake City
St. George, Utah
Top Contributor
111 reviews 111 reviews
29 hotel reviews
Reviews in 62 cities Reviews in 62 cities
68 helpful votes 68 helpful votes
“Good value and location”
4 of 5 stars Reviewed August 21, 2013

Spent 6 days here for a conference with my wife. Service was outstanding. Breakfast was above average, very well attended by staff and a bit of variety daily on the hot items. Had an evening spread on three evenings, Tue-Thur, the week we were there, which was good and took the place of needing to find a place for dinner. Located in two buildings. We stayed in the the main one. Our king room had two rooms, bedroom and bath area and kitchenette & living area. Furnishings, while nice and pretty basic were beginning to show some wear and tear, but room was very clean. Kitchenette was very well stocked, except for some dish soap. They apparently assumed that 100% of everything would go into the dishwasher. Bath vanity was really small for such a large room and seemed much lower than normal, so we really had to bend over to use it. Needs a larger and higher vanity. Have plenty of room in the bedroom area to do that. Tile in bath/shower reminded us of the 70's decor. Bed was good, but not superior. Would stay there again. They are planning a major remodeling during the last quarter of 2013, so it will be interesting to see what changes during the remodel. Contractors were taking measurements for the remodel during our stay. We'd love to stay in again in early 2014 after the remodel and see what the difference is.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jared S, General Manager at Residence Inn Salt Lake City - Downtown, responded to this review, August 23, 2013
Hello davenmanja -

We are looking forward to our upcoming renovation for many of the reasons that you mentioned. In fact, we have already begun work on the exterior of the buildings. Work on the interior will begin at the end of October. When you stay with us next, you will hardly recognize the lobby, etc., and that "amazing" bathroom tile will be gone!

Please know that I will pass on your feedback. I truly appreciate it.

Best Regards -
Jared
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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176 reviews from our community

Traveler rating
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    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
Tooele, Utah
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 14, 2013

My sisters and I stayed at this location and 2 of the 3 of us had our cars towed and 1 had a boot, because we were not properly notified of where exactly we could park. We were told we could park "around the fountain" and assumed that meant anywhere near the fountain. Unfortunately, it did not. We apparently parked in the adjacent apartment complex's lot and we were towed after 2 hours. $260 for each car later and some time in a sketchy part of town, my sisters and I were less than thrilled with the front desk and how they treated us. We understand that it is not their parking lot and they have no responsbility for it, but a little bit of kindess would have been appreciated. If you stay here, make sure you get VERY SPECIFIC instructions on where you can park and then double check after parking to make sure you are in the right place. Also, the WIFI is very slow in the hotel. The free breakfast was definitely the highlight of the stay.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Jared S, General Manager at Residence Inn Salt Lake City - Downtown, responded to this review, August 23, 2013
Hi Camille T -

I am sorry to hear about the parking trouble. Whatever the issue, and regardless of "fault," I expect that our staff will approach each situation with an empathetic, listening ear. It sounds like we have room to improve. Thank you for highlighting this service shortfall. Please know that we will address and improve based on your feedback.

As a note, we have just finished upgrading the wi-fi experience at the hotel. While we are still "dialing in" a few things, it is already a significant improvement in both speed, and signal strength.

Thank you for sharing your experience. I hope that we have the opportunity to serve you again soon!

- Jared
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los ángeles, ca
1 review
3 of 5 stars Reviewed August 12, 2013

I shared this feedback via a hotel comment card AND a customer survey 2-3 weeks before posting this, providing time for a hotel manager to respond, but I'm disappointed that I haven't heard any response.

We arrived a little past midnight to check in, and called ahead to inform the staff that we would check in late. Upon arrival, the front desk employee was not eager to help me (in a variety of ways, which I detailed in my feedback directly to the hotel). Essentially, the employee displayed an attitude that I was disrupting his quiet evening alone.

(If the hotel is reading this, I checked in the night of July 23, 2013/early morning of July 24, 2013. I believe the front desk employee's name was Derrick, but am not positive on that. Please check your scheduling records.)

The gentleman was polite, but it quickly became aware, as I checked in with 2 tired children, that he couldn't be bothered to provide me with a map to the property (large campus with multiple buildings) at midnight, wherein security immediately became a large concern. Parking was clearly full and difficult - I pictured myself walking aimlessly across a large, outdoor, unsecured campus with two young children, looking for my building and room, while masses of aggressive homeless are lingering around. Not the best "Welcome to Residence Inn - we hope you enjoy your stay!" message ever. Couldn't find me a trash can (when I'm sure there was one behind the front desk), couldn't offer a property map, couldn't find one when asked multiple times to do so, I had to ask 2-3 times for a luggage cart to be made available, and overall made the communication process of our check-in experience very difficult. He wasn't capable of running my credit card during checkin (he told me my card was declined, but the card worked fine at several other locations earlier that day, as well as the next day). I can only deduce that he didn't know how to use the machine, or had some other error but wouldn't say that. We did put the whole balance of the stay on that same card upon checkout, with no problems. (Checkout was a different employee.)

I'm sure this isn't what a hotel wants its customers experiencing after a day of travel. I have worked front-desk at a hotel early in my career and I know when an employee was doing almost nothing. I know overnight shifts are difficult, but that shouldn't show through to a customer. Ever.

I'm disappointed in this employee, but moreso on the manager for not following up with me (I have provided my cell phone number with each comment I have left). An employee and a hotel cannot improve without a manager's prompt to do so.

On a positive note, the morning meal buffet was great, and the staff there were delightfully helpful. After a bad experience with the front desk, I took to directing my questions to the breakfast staff instead.

The condition of our room (151) was a little old. The bathroom could use some maintenance (paint peeling, some caulking & sealing). The furniture arrangement in the master bedroom (2 room suite) was just plain awkward. I'd recommend to staff that they change it up.

Room Tip: There are multiple buildings with long corridors. We had an infant in a carseat & stroller so re...
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mission Viejo, California
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 31, 2013

We stayed here one night in a two bedroom suite on our way to Jackson Hole, Wy. Everyone was so very nice, rooms were very clean and the breakfast was good. It is downtown and a close walk to shops, restaurants and pubs. We were on the second floor and had a balcony we could sit and chat on in the evening as it was much too hot (103) in the daytime.

Room Tip: Choose the second or third floors as there is a park across the street that looked to have a lot of...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Mexico
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 28, 2013

Great 2 night stay with 4 kids! Swimming pool a little cold...and a bit of a walk to Temple Square. However, the facilities and breakfast are outstanding! We will stay here again! It is in the downtown area, across from a park. So there are homeless people in the park and around the side streets. But did not affect us at all.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 26, 2013 via mobile

Maybe because we did not have great expectations for a one-night stay on our way to Yellowstone, but the hotel has positively surprised us! A clean, big, comfortable room seemed freshly painted, 2 TVs and free wifi. Big parking outside and 5 mins drive from the city centre. There's even a pool for kids - and adults - to chill out.

Stayed July 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Top Contributor
106 reviews 106 reviews
65 hotel reviews
Reviews in 38 cities Reviews in 38 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed July 25, 2013

‘WEBPAGE NOT AVAILABLE’

The Residence Inn on Broadway (there's also the Residence Inn Cottonwood) has a lot of things going for it: free breakfasts, your choice of three newspapers in the morning, free swimming pool,free tennis court, free fitness center, large, clean rooms, nice selection of cable channels, lots of parking. No connectivity problems at night. We paid $159 for a suite on the weekend; rates went up to $189 on weekdays, after which we moved to the Hilton Garden Inn, same part of town, and nice at $119 for a double.
The Residence Inn has good kitchen facilities in the rooms, including fridge, sink and microwave. The reception sells ready to eat food.
Reception has free maps of downtown and is very well informed about local destinations and how to get to them. They were unfailingly helpful.
No smoking except in a designated gazebo. Hurray for non-smoker’s rights.
Against this must be placed the irregular connectivity – fast when available, frustrating when not. I mentioned this to the reception and was told, “We’ve had issues with the Internet.”

Room Tip: Rooms in the same building with the reception are most convenient
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Salt Lake City - Downtown

Address: 285 West Broadway, (300 South), Salt Lake City, UT 84101
Location: United States > Utah > Salt Lake City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Salt Lake City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Salt Lake City - Downtown 3*
Number of rooms: 189
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Also Known As:
Residence Inn Salt Lake City/City Hotel Salt Lake City
Residence Inn City Center
Salt Lake City Residence Inn
Residence Inn Salt Lake City - Downtown Utah

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