This property was recently renovated, with some good and some bad changes. One thing that couldn't change was the location, which I find pretty convenient to most parts of the city. It is a little noisy if you are on the south side, but really not too bad
The Good: The best thing about the new rooms was the amount, and placement of the electrical outlets. It is obvious that someone took the time to think through the number of gadgets all business travelers have, and how they are used. Good for you Fairfield. Overall the appointments were very nice. The colors were well done and the rooms felt more homey. The work area is functional, and I really like the roll out desktop. You can move it to any part of the room to work. The desk chair is comfortable for long periods of time.
The Bad: The heating units should have been replaced. I know that this was probably not cost effective, but these old units require the fan to be on at all times. Even on low, the fan is very loud, and it never turns off. They are the reason that I will choose another property in SLC in the future.
This is a ticky tacky thing, but there was only one wastebasket in the entire room, including the bath. Really?
I was hoping that property would upgrade their towels, but unfortunately, no. The towels are paper thin. A long time ago I learned that more often than not, saving a penny costs you two. I used, and had washed at least double the number of towels that I would use in other properties. Which means washing twice as many towels (cha ching) and not to mention that because the towels are washed more often, they wear out much more quickly. Cha Ching, Cha Ching. Ridiculous. Spend more money on quality towels. It will cost you less in the long run.
The breakfast is still substandard for like quality properties (Hampton Inn, etc), although the breakfast sandwiches are pretty good. You do need more condiments, however, as they do lack any level of spice, so need some help.
The worst part, however, is the upright casual chair. Photo attached. After a long day of sales calls, conference calls are returning emails, I like to sit and watch the tube, or read in a comfortable chair. This chair could not be less conducive to relaxation. No recliner. Straight up and down. I am sure the chair is made of quality materials, but it is plain uncomfortable. I resorted to sitting in the office chair to eat my dinner and watch TV. Bad, bad, bad.
stay towards the north end, which is away from 4500 south
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your review and the honest feedback as we can't improve without comments from guests like you. I'm happy to hear that you are pleased with our renovation, it was a big undertaking but well worth it for our guests to be able to enjoy the finished product. I have taken your concerns seriously and my staff and I are currently working on solutions. I am happy to report progress has already been made. The trash cans have been ordered. A new and improved breakfast is being rolled out at all Fairfield Inns in the coming weeks and we are reviewing our towel options. We understand your concern with the fan in your room and we plan to work with the manufacturer to find an acceptable solution.
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Again, thank you for taking the time to leave your feedback and we hope you will consider us in your future travel plans.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.