We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

““We would stay again at this hotel but remain cautious about the housekeeping and maintenance.”” 3 of 5 stars
Review of Residence Inn Macon

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Residence Inn Macon to your Saves list
Residence Inn Macon
3.0 of 5 Hotel   |   3900 Sheraton Drive, Macon, GA 31210   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Earn Rewards Points
Ranked #26 of 66 Hotels in Macon
Fairfax, Virginia
Senior Contributor
48 reviews 48 reviews
47 hotel reviews
Reviews in 35 cities Reviews in 35 cities
24 helpful votes 24 helpful votes
““We would stay again at this hotel but remain cautious about the housekeeping and maintenance.””
3 of 5 stars Reviewed December 2, 2013

The check in was fast and friendly and we were given a room that unfortunately did not have a working microwave. We requested and were immediately moved to a new room. Unfortunately this room had been deodorized with a strong perfume and the smell was overpowering. We returned to the desk for the third time and were moved across the hall a third room with a microwave that had been replaced but never mounted and was sitting on the kitchen counter. We also noticed the counter was greasy and the bathroom floor was covered in back footprints. We therefore concluded that the rooms were not being properly cleaned and the supervision was substandard. The desk immediately sent a housekeeper to clean the floor and we decided not to move a forth time as we were tired from a day of travel.

Prior to dinner we stopped in the dining area for a small snack and were pleasantly surprised to find a delicious evening meal with an excellent hot soup and fresh salad. Not only did we enjoy it but canceled our dinner plans and returned to the room full happy and with an extra $20 or 30 dollars we no longer needed to spend. We would stay in this hotel again but remain cautious concerning cleaning and maintenance issues.

Room Tip: Have a back up plan in case you are not happy.

Room Tip: Have a back up plan in case you are not happy
See more room tips
  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

101 reviews from our community

Traveler rating
    26
    32
    23
    14
    6
See reviews for
43
13
5
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Any
English first
Somerville, New Jersey
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 12, 2013

My wife and I stayed for 2 nights. The hotel seemed a little worn, but overall was clean and the staff were all very friendly, although a bit disorganized. The room was clean and neat, again looked as though it might be ready for a renovation soon. Breakfast was okay, nothing special, but was fresh and the serving area was clean. About the only thing I might knock the hotel down for was the firepit in a courtyard right next to a number of rooms. There were guests out there until at least 11 PM one night having fun, but way too loud. If someone was trying to sleep, that would not be possible. They need to move that in my opinion. There is no wifi available in the rooms which is mandatory in a hotel nowadays. There is only wifi in the lobby. There is a train crossing somewhere nearby, didn't bother us too much, but it did wake me up twice a night.

Room Tip: Book a room away from the courtyard with the fire pit.
See more room tips
  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Alabama
1 review
1 of 5 stars Reviewed November 11, 2013

My husband is statione in Ga but our home is in Al, so we thought it would be fun to gather up the kids, meet half way and spend the long Veterans day weekend together. Boy were we wrong!

Trash in the fireplace, pool closed due to broken heater, hot tub closed, dishes in suit broken, dishwasher didnt work, internet connection constantly dropped, cable constantly went out on all TV's and when we reported it to the front desk they told us we could call tech support. The website lists all these amenities that helped us make our decision to use this hotelinstead of the several others in the area, but the truth is non of these items was available. I was told that the Manager would contact us about our concerns that has not happened yet. I even sent an email to the custome care group who again advised that the manager would contact us.

It seems like once the $475 was authorized on our credit card they were done with us.

Room Tip: For the best room for the value choose another hotel.
See more room tips
  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathryn S, General Manager at Residence Inn Macon, responded to this review, May 7, 2014
Dear Ms. Colvin,
I wanted to thank you fro your response last November about the Residence Inn in Macon. I am the new General Manager here and I have taken your feedback and used it as a training tool for the hotel staff. What you experienced is never a level of serivice I ever want repeated here and I appreciate the time you took to let us know. I apologize for your experience and hope tht if you are in Macon again that you will give us another try.
Warm Regards,
Kathryn Sabaka
General Manager
478.475.4280x 400
kathryn.sabaka@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma
Top Contributor
121 reviews 121 reviews
53 hotel reviews
Reviews in 66 cities Reviews in 66 cities
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed November 7, 2013

First, the area that needs some attention - while the room was clean, the bed sheets had permanent ink and rust stains on it and had holes in it! That is a fail right there and leads to a poor rating in my book. No other big issues - service was good and enjoyed the evening reception. I would rate the breakfast below average.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathryn S, General Manager at Residence Inn Macon, responded to this review, May 6, 2014
I wanted to thank you very much for the feedback you gave our hotel last Fall. I am the new General Manager here and I have addressed the issues you have mentioned in your review. We have an entirely new Management Staff here and we look forward to showing you our positive changes should you ever venture to Macon in the future.

Warm Regards,
Kathryn Sabaka
General Manager
478.475.4280 X 400
kathryn.sabaka@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Albany, Indiana
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 20, 2013

We had a very nice room for our family of 4. Nice queen size bed.... but very uncomfortable Sofa for our kids. Impossible to turn or move on that sofa. But if you only need the queen size bed... you should be just fine. Breakfast in the am was very poor. Few choices. Around in the same area are other hotels less expensive and better overall. (like country inn)

Room Tip: Lower level sucks....
See more room tips
  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hudson, FL
Top Contributor
245 reviews 245 reviews
22 hotel reviews
Reviews in 74 cities Reviews in 74 cities
175 helpful votes 175 helpful votes
4 of 5 stars Reviewed September 8, 2013

This was our 2nd stay at this hotel and everything was as good as last time we drove through Macon. Thought the hotel has kitchenettes with stove top and full fridge, they also include free hot breakfast. We carry groceries on this kind of road trip and end up at a rental cabin, so the fridge is really necessary for us enroute.
The usual waffle presentation is better than some others, including several toppings of fruit and nuts. There's an evening "social" with wine, beer and even milk and cookies. I would prefer if they hanged all their beds to king size. The staff was pleasant and accommodating. We'll stay there again if we travel through that area on another trip.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana C, Manager at Residence Inn Macon, responded to this review, September 26, 2013
Thank you for staying with us. I'm delighted you enjoyed your time at the Residence Inn. It is great to hear your comments. I love to share them at our morning meetings. I hope you will stay with us on your next trip.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Myrtle Beach, South Carolina
1 review
5 of 5 stars Reviewed August 28, 2013

Nice, clean room, friendly staff, fair prices, close proximity to I-75 and restaurants, and all the amenities one could expect at this level of hotel. I travel to Macon often, and for the money the Residence Inn is the best I've found. The complimentary breakfast in the morning, and manager's happy hour with heavy hors d'oeuvres in the evening are well done and nice touches as well. If your travels call for an overnight stay in Macon, GA, you'll do no better than staying here.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana C, Manager at Residence Inn Macon, responded to this review, September 26, 2013
Thank you for staying with us when you are in Macon. We appreciate the kind comments and we hope that you will continue to stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Residence Inn Macon? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn Macon

Address: 3900 Sheraton Drive, Macon, GA 31210
Location: United States > Georgia > Macon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 66 Hotels in Macon
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Macon 3*
Number of rooms: 78
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Travelocity, Priceline, Marriott, Odigeo, Hotels.com and Hotwire so you can book your Residence Inn Macon reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn Macon Hotel Macon
Macon Residence Inn

Owners: What's your side of the story?

If you own or manage Residence Inn Macon, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.