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Holiday Inn Express Macon (I-75 & Riverside): Traveler Reviews

2.5 of 5
2720 Riverside Drive, Macon, GA 31204
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Holiday Inn Express Macon (I-75 & Riverside)
Ranked #28 of 65 hotels in Macon
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50 reviews from our community

    Trip type
Traveler rating
    11
    21
    9
    4
    5
Date Rating
Atlanta, Georgia
Reviewer
4 reviews 4 reviews
“Wonderful hotel, Outstanding staff”
5 of 5 stars Reviewed November 13, 2012

I just recently stayed at the Holiday Inn Express on Riverside, and I was more than pleased! As soon as I walked in, I was greeted by one of the most friendliest staffs i've ever encountered. I then proceeded to the room, and was amazed at how clean my it was. Everything was neat and straight. That night, I needed an extra pillow, and when I called front desk, they answered my request so quickly, I didn't have to wait up for a response. The following morning, I was delighted by the breakfast bar, there were many choices, and the breakfast attendant was very pleasant! I would suggest this hotel to anyone who wants to be treated with respect, served by friendly and knowledgeable staff, and experience high quality. If I am ever in this area again, this is the one and only hotel I will stay at!!!!!!

Room Tip: Any room !
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by Victoria296 for Macon
Ask Victoria296 about Holiday Inn Express Macon (I-75 & Riverside)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa H, Guest Relations Manager at Holiday Inn Express Macon (I-75 & Riverside), responded to this review
March 7, 2013
Dear Valued Guest,

Thank you for taking the time to write a revire about your stay. We look forward to accommodating you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Dated but good service”
3 of 5 stars Reviewed November 7, 2012

Very dated hotel property but staff service was good. Evening hot wings and Cokes available. Typical Hoiday Inn Express breakfast. Business center consists of a computer with free internet and printer in-between the front desk and front door of the hotel. Right on the interstate - easy on and off.

Room Tip: Requested a room that is updated completely included the bath if it exists.
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  • Stayed October 2012, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Midwestraveler10 about Holiday Inn Express Macon (I-75 & Riverside)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa H, Guest Relations Manager at Holiday Inn Express Macon (I-75 & Riverside), responded to this review
March 7, 2013
Dear Valued Guest,

Thank you for taking the time to write a revire about your stay. We look forward to accommodating you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset,KY
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Not very satisfied”
1 of 5 stars Reviewed October 30, 2012

As a fellow Hotel Operator I was very disappointed when I arrived at this hotel. It sits in an abandoned shopping center, very dark and limited "safe" parking sites. Getting back in to the hotel and to the entrance was quite tricky. After arriving and finally getting checked in and going to my room I noticed "fly traps" hanging all over the place. The walls were painted some of the most outrageous colors ever! The vanity in my bathroom was held on by nearly an inch of caulking and the "timer" for the light switch? Better hope you can shower in less than 10 minutes or your left in the dark! I needed change for the vending machine and had to go to the front desk and much to my surprise the desk clerk was behind the desk in a small office, bent over and snorting something. I rustled around a bit in the lobby to get his attention and when he come to the front desk to assist me there was white powder all over his nose. That truly did not allow me to rest well, knowing my safety and security was in this mans hands.. Would never recommend this facility!

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask HIEXGM about Holiday Inn Express Macon (I-75 & Riverside)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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2 helpful votes 2 helpful votes
“Nice place to stop”
4 of 5 stars Reviewed October 13, 2012

Though the hotel is a little tricky to get to and you have to go through a vacant parking lot of an abandoned strip mall, it ended up being a very nice hotel. The front desk staff was very accomodating and our room was very clean. Our room was on the sixth floor and it had a vaulted ceiling, which made it seem more roomy. The breakfast was included and was delicious. They had a wide variety of items to choose from and breakfast staff was very welcoming.

Room Tip: Make sure you do not get a room behind the elevator shaft - it's a little noisy.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Ashley39440 about Holiday Inn Express Macon (I-75 & Riverside)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Substandard at best!”
1 of 5 stars Reviewed October 9, 2012

After a long day on the road (15 hours) I can usually trust that a Holiday Inn will be a welcome place to stay.. WRONG! Staff was very inconsiderate. Room was not equipped with necessary essentials. Only 3 towels for two of us! If room is not made up for two people the desk staff should offer additional supplies at check in as other hotels do. Two half pillows on the bed where there are usually 6 on a king bed. No extra pillows or blankets in drawers as I have found in other Holiday Inns. Very disappointing after a long day. Breakfast was good and did live up to Holiday Inn standards but nothing else!

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 1
Ask 777grandma777 about Holiday Inn Express Macon (I-75 & Riverside)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Macon (I-75 & Riverside), responded to this review
November 1, 2012
Dear 777grandma777,

Thank you for taking the time to complete a review on your stay. It's nice to know that you liked our breakfast. On the other hand, I am sorry we were not able to exceed or at least be at par with your expectations specifically with our staff and room amenities. Rest assured that these issues will be looked into. I appreciate your feedback as this is our best resource for improving guest services. Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Karen G.
Case Manager
IHGCare
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Additional Information about Holiday Inn Express Macon (I-75 & Riverside)

Also Known As:
Holiday Inn Express Macon (i-75 And Riverside)
Holiday Inn Express Macon (i-75 & Riverside) Hotel Macon
Holiday Inn Express Macon (i-75 & Riverside) Hotel
Holiday Inn Express Macon
Holiday Inn Macon
Macon Holiday Inn
Address: 2720 Riverside Drive, Macon, GA 31204
Phone Number:
Region: United States > Georgia > Macon
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 65 hotels in Macon
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Holiday Inn Express Macon Hotel is conveniently located right off I-75, between Downtown Macon and Northside business districts/attractions. Not to mention only minutes away from the Macon Centerplex and Mercer University. A 94 room interior-corridor hotel with complimentary Continental breakfast and free high-speed Internet in all guest rooms and public areas.The Natalia's Five Star Italian restaurant (located next door) offers Macon's best fine-dining, making the Holiday Inn Express of Macon the favorite business and leisure hotel. Macon is home to the annual Cherry Blossom Festival, Harriet Tubman Museum, and the native home to such musical greats as the Allman Brothers and Otis Redding. Whether you're staying for business or pleasure we look forward to hosting you in Macon, 'The Song and Soul of the South.' ... more   less 
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