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“We won't stay here again.” 2 of 5 stars
Review of BEST WESTERN Riverside Inn

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BEST WESTERN Riverside Inn
2.5 of 5 Hotel   |   2400 Riverside Drive, Macon, GA 31204   |  
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Ranked #11 of 66 Hotels in Macon
Certificate of Excellence
Milwaukee, Wisconsin
Level Contributor
65 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“We won't stay here again.”
2 of 5 stars Reviewed February 15, 2013 via mobile

The hotel is exceptionally dated and is desperate need of a good cleaning. The lobby decor is awful. The room was not clean, the bathroom floor sticky. The neighborhood is iffy. I could not exit one of the doors because it was dead bolted with a key, which made me wonder what would happen in an emergency, yet other doors were not locked and were accessible by anyone walking in off the street. The breakfast is below average.

Stayed February 2013, traveled as a couple
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279 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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  • French first
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English first
Dublin, Georgia
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed February 14, 2013

We were in town for a church event that was not going to end until late. The BW was less than 5 miles from the venue, and also close to many restaurants. The room was very clean and comfortable. Everything smelled so fresh. The only thing we didn't like was the complementary breakfast. All the warm food was just heated in the microwave. Thank goodness they had cereal and yogurt. The BW is located right off the interstate, but we never even heard the traffic. I would recommend this hotel to anyone.

Room Tip: Ask for a room on the back. It is well lit and lots of parking. The first floor is non-smoking. T...
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Clearwater, FL
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 21, 2013

The Best Western Riverside in Macon, GA was a perfect place to rest our heads as we drove from Tampa, FL to Knoxville, TN. It was $60 for one night and it suited our needs just fine.

There was a bar attached to the lobby, and the smell of smoke was plainly evident while I was checking in. I was worried this smell was going to be in the room, but it turned out not to be the case.

This is an older hotel, but it's clean and well-maintained. My biggest complaint is that the walls are fairly thin and conversations in the hallway are clearly audible. Fortunately we always travel with a small fan for background noise while we sleep, and the thin walls weren't really an issue for us.

The breakfast was fairly generous. There were eggs, gravy, biscuits, a waffle maker, muffins, as well as several cereals. The coffee was hot and fresh and there was plenty of it, as well as apple juice and orange juice. It wasn't a 5-star brunch buffet by any stretch of the imagination, but it's a good way to fill up your belly before you jump back on Interstate 75 and head on to your destination.

For 60 bucks, you get what you pay for (and maybe even a little more). We make the trip from Tampa to Tennessee fairly often and we'll be staying here again.

Room Tip: Try to book a room away from the lobby. There is a bar and restaurant adjacent to the lobby that se...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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A TripAdvisor Member
4 of 5 stars Reviewed January 10, 2013

We only stayed 1 night, but our room was very clean and everything went well. It was easy to find. The breakfast was good and service was great. The only thing I didn't like was they had 4 pillows on each bed and they were either very hard or very soft. Didn't get the sleep I was hoping for, but I managed. I still would recommend this to everyone.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 8, 2013

Upon check in I notice there was only one clerk working the front desk. The lobby was over crowded with guest and lots of young teens. Both lobby computers were being used and the clerk was being asked questions over and over by the lady at one of the computers. The front desk clerk told the lady at the computer that she'd be with her in a moment after checking this rude woman in front of me in...that woman stomped her feet and walked over leaving the clerk in the middle of checking her in to assist a lady at a computer. I thought maybe they were kin or something, but it turns out this lady just had a bad day.

This hotel needs two people working at the same time when there is a group reservation showing up. I wanted to just get to my room, but I waited not only for the lady that decided she'd show out and help someone at the computer, but there were people lined up at the long desk asking other questions that could have waited I'm sure.

The front desk clerk quickly with a smile checked me in after the rude guest was gone and the person at the computer seemed happy and waved at the front desk clerk on the way back to wherever she came from. That front desk clerk has a lot of character to put up with what that guest was dishing out unexpectedly. The owners need to consider giving a helping hand when in a tight bind like this so everybody can be accommodated quickly or quicker.

The hotel lobby stunk and smelled of cigarettes. The floors were dingy looking and the room that I stayed inside of was old and out of date. Oh, and the hotel lobby restroom was a joke! I would not recommend this hotel to anybody except low life drunks that enjoy smoking and having a good time. This is not a suitable place for families with children. And the clerk looked like she was over worked and hurt by the way that rude guest acted when she told the lady on the computer that she'd be with her in a moment.

After being told that check out was at 11am and a free breakfast was served, I put all the issues behind me. That breakfast room was a joke, I left after walking around early the next morning observing just to get a cup of coffee. The food was not fit for an animal to eat. Terrible service for free food and the breakfast attendant was sitting leaning against a table in another room connected to the breakfast room.

I could not wait to get out of Macon, Georgia, so I just checked out only to find the same clerk working that morning with a smile on her face, God bless her for being kind. The world could use more people like her that are obviously underpaid and overworked in customer service. The owners should value an employee like her.

Room Tip: The front desk clerk was the only person that I thought needed any tip of the day. She was without...
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  • Stayed December 2012, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed January 5, 2013

This hotel is older, but it seemed clean to us - we didn't find any bugs or dirty sheets. It was very quiet even though it was close to a busy street. The staff was very friendly, especially the woman who did the continental breakfast. I would stay there again, especially since the price was decent.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Riverside Inn

Address: 2400 Riverside Drive, Macon, GA 31204
Phone Number:
Location: United States > Georgia > Macon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
#6 Best Value Hotel in Macon
#9 Romantic Hotel in Macon
#11 Family Hotel in Macon
#12 Business Hotel in Macon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Riverside Inn 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Visit the 'Cherry Blossom Capital of the World' in Georgia and stay at this interior corridor BEST WESTERN Riverside Inn in Macon. We are located in the heart of Georgia off of Interstate 75. Our hotel provides easy access to local tourist attractions including the Georgia Music Hall of Fame, the Georgia Sports Hall of Fame and the Macon Coliseum. Guests traveling on business will appreciate the close proximity to corporate locations such as the Cigna Corporate Center, the Georgia Farm Bureau and McDonnell Douglas.All newly renovated guest rooms feature high-speed Internet access and cable television with HBO®. Guests can enjoy cocktails at the onsite lounge. Hotel amenities include an outdoor pool, exercise facility, meeting facilities and a complimentary deluxe continental breakfast. Pets are also welcome. The BEST WESTERN Riverside Inn is one mile from downtown Macon featuring a variety of restaurants and numerous shops. Guests of the hotel will also be close to the Tubman Museum and the Museum of Arts and Sciences. While in town, guests can enjoy the Cherry Blossom Festival in March or listen to music at the Southern Jubilee. ... more   less 
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Also Known As:
Best Western Riverside Hotel Macon
Best Western Macon
Macon Best Western

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