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“A great place to stay!” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Macon West

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Holiday Inn Express Hotel & Suites Macon West
2.5 of 5 Hotel   |   4970 Harrison Rd, Macon, GA 31206   |  
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Ranked #23 of 66 Hotels in Macon
Atlanta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“A great place to stay!”
5 of 5 stars Reviewed February 5, 2013

I stayed at this hotel twice while visiting family in the Macon area before traveling to Florida. The location is fantastic; conveniently located next to a Target shopping center. The staff was courteous and helpful and my room was very clean. You are close enough to the highway to be able to travel fairly quickly whether north or south. The breakfast is fresh and prompt. I would highly recommend this hotel for its location, staff, affordability, and amenities. It's always a great place to stay with friendly staff, this is my second home away from home!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shobha31206, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review, March 1, 2013
Thank you I am so happy you liked your accommodation and the great service you’re received from my team. Thank you for taking the time to express your observations. It is our pleasure to always attend to all the needs of our guests. Our team members are so full of pride to be a part of the Holiday Inn Express brand. I strongly trust that our team has a burning desire to be triumphant and they will be, by providing the same service and breakfast quality to all of our guests like they provided for you. I hope we may welcome you again in the near future. Have pleasant week.
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115 reviews from our community

Traveler rating
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    18
    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Lawrenceville, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 28, 2013

We give this hotel the top star. Everything exceeded our expectations.

 We arrived in the evening after a long day of traveling to a well-lit parking lot with plenty of spaces. The front desk clerk was very friendly and checked us in quickly. The room was very clean with lots of outlets, excellent TV, and very responsive thermostat. Bed was perfect, with a mix of soft and firm pillows. Bathroom was a comfortable size with nice toiletries and very clean. There was no noise from other rooms so we slept quite well.
 This hotel has the best value for the business traveler and family travelers with plenty of restaurants in the area. 
The front desk clerks, housekeeping and General Manager were very friendly.
 We will definitely return without question. We loved the hotel, the price, and the location (close to a highway.) Overall this is a great hotel to stay at and we highly recommend it!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shobha31206, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review, January 30, 2013
Thank you, we appreciate your thoughtful comments! We certainly want our guests to feel the outstanding 'Southern Hospitality' the moment they arrive! We're pleased to hear you found your room comfortable and enjoyed the great service from our team. We are passing along your gracious compliments of the team they are outstanding representative and wonderful colleague. It is always means so much when a guest extends compliments to our team and we thank you very much. Thank you for taking the time to share your feedback about your recent stay with Trip Advisor readers. We are delighted that you enjoyed the accommodations and the service from our Ladies and Gentlemen here. Have a pleasant and safe trip back home.
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Cincinnati, OH
Top Contributor
136 reviews 136 reviews
30 hotel reviews
Reviews in 49 cities Reviews in 49 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed January 28, 2013

It's definitely not a destination property, nor is the area around it, but it was clean and comfortable. It appears to be rather new and is off by itself in an area being developed by all the typical chain restaurants and stores.
We had three rooms, all with a seating area, I think they were upgrades. All were clean and comfortable with lots of space.
A very nice place to stay on the way to or from somewhere more interesting.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shobha31206, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review, March 1, 2013
Thank you for sharing your experience. Customer feedback is our greatest reward. We know where to keep up the good work and where to improve our service. I certainly hope you will stay with us again in the future.
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Macon, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 30, 2012

Roach in the middle of my bed (luckily there was a second in the room because there was no offer to move nor did anyone come up to check). Management disinterested. Manager unprofessional in appearance and demeanor. Housekeeper entered my room while I was in the shower.

I felt like I was more an inconvenience to staff than part of why they receive a pay check.

This hotel was much better when Melissa Ramanlal was the GM. This Shohba person is a joke and is ruining a hotel I want to love for it's location and beauty.

  • Stayed March 2012, traveled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shobha31206, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review, December 3, 2012
Thank you for taking the time to comment on your recent stay. We strive to provide excellent customer service to each of our guests. However, we understand that sometimes, regardless of what we do to resolve an issue it doesn't make up for your inconvienence.


We wish you the best of luck with your future travels.

Thank you
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Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 17, 2012 via mobile

Used 15k points to reserve this room on a long trip from Gainesville to Knoxville. I am a Platnium Priority Member and got to this hotel at 11:58 at night. Once I got in the security door, I was greeted by a not so pleasent receptionist. Looks like I woke her from sleep. Took my 40 minutes to check in because my reservation somehow had dissapeered. She had to call corporate and clicked that damn mouse 4 million times. Hardly said two words to us while we stood there with our luggage. She had a room reserved for me but some other issue I guess using my points for the stay. Asked 3 times if we could just get the key and let her work out the details. She magically got everything worked out. Asked me what type of room would I like and I said a king. She never said anything. Finnally got to the room at 12:40 so mad I could not go to sleep. Got to the room expecting a king and it was a double. called fromt desk and asked, lady said that ince she finally got into the system, there were no kings. no big deal, if she would have at least said something. Ruined a not so good day anyway. Thanks Holiday Inn....if this is how you treat a platinum member....how do you treat people off the street. Room was clean, twin bed comfortable, breakfast decent, coffee "thank god" was a plenty! Thanks nice lady! Made my night!

  • Stayed November 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shobha31206, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review, December 3, 2012
First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. I look forward to hearing from you and being of further assistance.

Thank you
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Liverpool, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 5, 2012

We were only here for one night on our road trip. The hotel was really nice, lovely rooms, clean and tidy. The gym was good. Express breakfast had something for everyone. The staff were excellent and couldn't do enough for guests. I would recommend to anyone.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shobha31206, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review, November 6, 2012
Thank you for sharing your experience. Customer feedback is our greatest reward. We know where to keep up the good work and where to improve our service. I certainly hope you will stay with us again in the future.

Have a great Thanksgiving with your family and friends

Thank you
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Atlanta, Georgia
Senior Contributor
33 reviews 33 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 22, 2012

I just completed a stay at the Holiday Inn Express, Macon - West, and I can't say enough good things about the service there. My law firm had a trial in Macon and we needed rooms for the week as well as a conference room for the entire stay. From the moment Shobha, the manager, answered the phone it was smooth sailing from then on. She was extremely professional but warm and accomodating at the same time. I changed the reservations at least 3 times and she never flinched. I was going crazy and she was calm and had everything under control. She even offered to have the rooms ready early for our first arrivals because I told her they would be coming early in the day and going straight to work in the conference room. She grouped us all together by our conference room as well, making it extremely convenient for us to move back and forth from our rooms. I arrived on Saturday but had already received word that the hotel was very nice from my boss. Shobha was not there on the weekend but her staff was very helpful and friendly. Anything we needed, (printing, copies, ice in the conference room, etc.) was taken care of. Oh and did I mention the deluxe continental breakfast? Bacon, sausage, gravy, biscuits, cheese omelettes, fruit, bagels, and lots more. That was really nice because our days started early and we never had time for a leisurely breakfast out. Our rooms were always taken care of each day and we really had no complaints. This Holiday Inn didn't miss a beat and one thing that really stood out to me was the friendly attitude of everyone on staff from the housekeepers, to the kitchen manager to the front desk personnel. Whatever they are doing to with their staff over there, it's working! Friendly, happy, and helpful?!! WOW!!! Anyway, special thanks again to Shobha, Adrian, Shameka and Terra (and the breakfast lady) for providing such great service during our stay. If you have business in the Macon area, please consider the Holiday Inn Express - West. You will not be disappointed.

Room Tip: I had room 133 on the first floor which in one of the bigger rooms at the end of the hall.
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shobha31206, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review, November 6, 2012
Thank you for taking the time to share your experience. I will make sure to pass along your comments to our Ladies and Gentlemen so they know their hard work and dedication is noticed and appreciated by our guests. It is guests like you, who take the time to share positive thoughts, that encourage our staff to always deliver excellent customer service.
We hope you have a wonderful Thanksgiving with your family and hope to see you at our hotel again.

IN THE END THE ONLY PERSPECTIVE THAT MATTERS IS OUR GUEST!
Thank you
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Additional Information about Holiday Inn Express Hotel & Suites Macon West

Address: 4970 Harrison Rd, Macon, GA 31206
Phone Number:
Location: United States > Georgia > Macon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 66 Hotels in Macon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Macon West 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Enjoy a comfortable stay at the Holiday Inn Express and Suites. This Macon hotel is located just 0.8 miles from Macon State College, 0.8 miles from Anderson Conference Center, and 2 miles from Central GA Technical College. 5 miles from Mercer University and 13 miles from the Middle GA Regional Airport. Enjoy lodging at the Holiday Inn Express and Suites hotel in historic Macon, Georgia, located just off I-475, which provides access to several nearby Macon attractions, including the Imax Movie Theater, Eisenhower Crossing Shopping Center, Georgia Sports Hall of Fame and the Georgia Children's Museum. You must come and experience the fun of the annual Cherry Blossom Festival in March, which boasts more than 275,000 Yoshino Cherry trees. Other nearby attractions and activities in Macon include the Museum of Arts and Sciences, the Grand Opera House, and shopping at the local Macon Mall. The hotel is also in close proximity to local Macon businesses such as Colleges, Anderson Conference Center, and Georgia Power. Holiday Inn Express and Suites offers a hot breakfast bar every morning, which features signature cinnamon rolls along with a relaxing outdoor swimming pool for your entertainment. Whether you are here on business or traveling through, book your reservations today and experience the charm of true southern hospitality. The hotel's motto says "Stay Smart" at a price you can afford! What happens in Macon West stays in your heart, so stay with the name you trust to guarantee a memorable visit. "Southern Hospitality at its Best" ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Macon West

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