We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“This hotel has cockroaches and the service staff and manager were rude and flippant.” 1 of 5 stars
Review of Holiday Inn Express Hotel & Suites Macon West

Save Saved
You added Holiday Inn Express Hotel & Suites Macon West to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Holiday Inn Express Hotel & Suites Macon West
2.5 of 5 Hotel   |   4970 Harrison Rd, Macon, GA 31206   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #17 of 65 hotels in Macon
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“This hotel has cockroaches and the service staff and manager were rude and flippant.”
1 of 5 stars Reviewed July 10, 2012 via mobile

Our room wasnt ready on time. We awoke to the sound of scratching. My husband brought a three inch cockroach trapped in a cup to the front desk. The staff was flippant. She said "it's the South". If you have an issue with this hotel they will not help resolve it. We were spoken down to and the GM was rude. We booked a $130 room and we had to leave early, creeped out and upset.

  • Stayed July 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shobha31206, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review, August 30, 2012
We strive to provide excellent customer service to each of our guests. Our Check Inn time is 3.00pm, our ladies and gentlemen try their best to make our guest feel at home and make their stay comfortable and pleasant. Please accept my sincere apology.

We wish you the best of luck with your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

93 people have reviewed this hotel

Traveler rating
    37
    30
    11
    8
    7
See reviews for
38
15
4
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Leesburg, Virginia
1 review
5 of 5 stars Reviewed July 9, 2012

Beautiful building, helpful staff, delicious breakfast, close to lots of restaurants, but no traffic noise. Seemed to be newly renovated rooms, lobby, etc. - very stylish! And super clean! Would stay there again in a heartbeat!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review, July 11, 2012
Thank you for the nice review. We are very happy that you and your family had a great stay. The staff appreciates your comments and we look forward to the opportunity of hosting your next stay in Macon. I hope your travel was pleasant traveling back home.
Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Henderson, Kentucky
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 3, 2012

Very nice and clean, great breakfast, nice pool and fitness center, excellent internet speed and access. Very quiet. Turn at the McDonalds and it is down the road to the right. Harder to find, but it makes it quieter. Very pleasant. Compared to many other places we have stayed, this one rocks!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review, July 4, 2012
Thank you for taking the time to share your experience. I will make sure to pass along your comments to our Ladies and Gentlemen so they know their hard work and dedication is noticed and appreciated by our guests. It is guests like you, who take the time to share positive thoughts, that encourage our staff to always deliver excellent customer service.
We hope you had a wonderful vacation and hope to see you at our hotel again.

IN THE END THE ONLY PERSPECTIVE THAT MATTERS IS OUR GUEST!
Thank you so much
*****Happy 4th of July******
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southeast
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 21, 2012

My children and I were impressed by this facility. It is nearly new, clean, and quiet. The personnel were all friendly and efficient. The breakfast was good and replenished frequently.
It was also a treat that our room had 2 queen beds, instead of two standards, with comfortable pillows and new-ish linens.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shobha31206, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review, May 27, 2012
Thank you for taking the time to share your experience. We are grateful that all of our hard work and dedication is noticed and appreciated. I will make sure to share your thoughts and experience with my staff.

Again, thank you for sharing your experience. Our guests' appreication is what makes everything worth it. Our goal is to always meet and exceed your expectations. I'm thrilled to know we have consistantly done so.
Thank you so much greatly appreicated
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Arkansas
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 18, 2012

We stayed at this hotel on May 3rd and we couldn't have been more pleased. It is very clean and the staff was very courteous. The location was simple to find (via my Garmin) and it was very quiet at night. They also serve a great breakfast that is free of charge (B&G, baccon, pan cakes, muffins, juice - you name it). I would definitely stay here again!!

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shobha31206, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review, May 27, 2012
Thank you for taking the time to share your experience. I will make sure to pass along your comments to our Ladies and Gentlemen so they know their hard work and dedication is noticed and appreciated by our guests. It is guests like you, who take the time to share positive thoughts, that encourage our staff to always deliver excellent customer service.
We hope you had a wonderful vacation and hope to see you at our hotel again.
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Top Contributor
73 reviews 73 reviews
40 hotel reviews
Reviews in 27 cities Reviews in 27 cities
127 helpful votes 127 helpful votes
5 of 5 stars Reviewed April 30, 2012

I stayed at the Holiday Inn Express on Harrison Road in April. This is a newer property built as an upscale Holiday Inn Express on a crowded Interstate exit; there are a large number of competing properties to choose from.

The location is not the best, it's hard to find due to all of the competing hotel / motel signs but the exit itself is convenient for anyone coming off I-475 going to or coming from Atlanta.

I really like this Hotel, its newer and is really nice in its decor and exterior curb appeal; the landscaping is excellent and the parking lot has excellent lighting. The interior is a dark wood theme with a classic look offset by a modern lobby, the front desk is the new free standing version.

The room was adequate in its size with nice wood furnishings, even in the bathroom. All Holiday Inns have wifi and it worked well. The rooms come with refrigirator and microwave and a coffe maker in the bathroom, also included is a hair dryer, iron and ironing board.

In general this is a small hotel with a large lodge type feel. The breakfast was good and served in a nice dining area; free USA Today newspapers and 24 hour coffee are provided. The breakfast is a hot version with scrambled eggs, sausage links, etc. The staff kept the trays full and the area clean.

The housekeeping appears to be excellent from what I saw and the best part is the service. The check in was quick and courteous with everything preprinted and ready to go.

On Saturday April 21, 2012 I left my "Man Bag" in the business center and went on my merry way to find the Joshua Cup coffee house. I called around 9:30pm that night and a very nice young man found my stuff and arranged for its pickup. This guy was more than just nice he was exceptional.

You will like this property with the exception of its location, that is my only grip but with GPS and a sharp eye you can find it. I would invest in some signage and maps for reserved guests.

I will be back, check it out.

Room Tip: I would recommend an upper floor room toward the back for less noise.
See more room tips
  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shobha31206, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review, May 2, 2012
Thank you for taking the time to share your experience. We are grateful that all of our hard work and dedication is noticed and appreciated. I will make sure to share your thoughts and experience with our ladies and gentlemen.

Once again thank you for sharing your experience. Our guests' appreication is what makes everything worth it. Our goal is to always meet and exceed your expectations. I'm thrilled to know we have consistantly done so.

Thank you so kindly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas, United States
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed April 24, 2012

The hotel looked clean and decent overall, however, I found three silverfish bugs in my room, one in the tub, one by the door and one by the window! I found them in the morning that I was leaving, otherwise I probably would not have stayed.

  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shobha31206, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review, May 2, 2012
I am concerned about the problem you encountered at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. Be assured that the issues you have raised have been addressed and that appropriate action has been taken, We hope that you will give us another chance in the future.
Its the season as they come from outside, but i resure you that we have the pest control come out each month.
We want each of our guests to feel at home with us. Please accept my sincere apology.
Once again I want to thank you for taking the time to share your concern with us.
We look forward to serving you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Holiday Inn Express Hotel & Suites Macon West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites Macon West

Address: 4970 Harrison Rd, Macon, GA 31206
Phone Number:
Location: United States > Georgia > Macon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Macon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Macon West 2.5*
Official Description (provided by the hotel):
Enjoy a comfortable stay at the Holiday Inn Express and Suites. This Macon hotel is located just 0.8 miles from Macon State College, 0.8 miles from Anderson Conference Center, and 2 miles from Central GA Technical College. 5 miles from Mercer University and 13 miles from the Middle GA Regional Airport. Enjoy lodging at the Holiday Inn Express and Suites hotel in historic Macon, Georgia, located just off I-475, which provides access to several nearby Macon attractions, including the Imax Movie Theater, Eisenhower Crossing Shopping Center, Georgia Sports Hall of Fame and the Georgia Children's Museum. You must come and experience the fun of the annual Cherry Blossom Festival in March, which boasts more than 275,000 Yoshino Cherry trees. Other nearby attractions and activities in Macon include the Museum of Arts and Sciences, the Grand Opera House, and shopping at the local Macon Mall. The hotel is also in close proximity to local Macon businesses such as Colleges, Anderson Conference Center, and Georgia Power. Holiday Inn Express and Suites offers a hot breakfast bar every morning, which features signature cinnamon rolls along with a relaxing outdoor swimming pool for your entertainment. Whether you are here on business or traveling through, book your reservations today and experience the charm of true southern hospitality. The hotel's motto says "Stay Smart" at a price you can afford! What happens in Macon West stays in your heart, so stay with the name you trust to guarantee a memorable visit. "Southern Hospitality at its Best" ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, IHG, Orbitz, Priceline, Despegar.com, BookingOdigeoWL, Hotels.com, Expedia and Tingo so you can book your Holiday Inn Express Hotel & Suites Macon West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Macon West

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Hotel & Suites Macon West, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.