I'll begin by stating that I wrote the first ever Tripadvisor review for this property. Two years ago, I was highly impressed with this (at that time new) hotel. I recently had a second stay here in the hopes of a similar experience, but was severely let down.
We arrived in the evening, and were promptly checked in. My young children, tired from a long day on the road, immediately fell asleep. It was a particularly cold evening in Macon, so I turned up the heat to get it running. After about 30 minutes, I realized that the room wasn't getting warmer, and that the heater/ac unit in the room was only running in short 60 second "bursts". I went downstairs to address this with the front desk staff member. He advised me that this is normal, that the rooms have motion sensors that only allow the climate control to run when the room is occupied. He also advised me that he would be unable to move me into another room due to occupancy levels. Lastly, he advised me to give it more time, and that the room would eventually warm up. At that point he interrupted our conversation to answer the phone, and I returned to the room to get some sleep. I woke up a few times throughout the night, and found that the room had never warmed up. Very disappointing and uncomfortable, to say the least.
Wear and tear is also highly evident in this property. I am amazed at the toll two years can take on a room. Our room had peeling wallpaper in the washroom, a loose/dangling pocket door latch, and a giant stain on the carpet. Not typically what you would expect from a Marriott brand.
That morning we took breakfast and then checked out. At check out, the woman working the desk asked how our stay was. When I reported the heat issue, she empathized and stated she would discuss this with the general manger. She indicated that she would see if he could give me some Marriott Rewards points as compensation for our inconvenience. I thanked her and left the property. I then assumed that the matter would be addressed to my satisfaction, which was a mistake on my part.
It has been almost a month since our stay, and still no response from the general manger. His lack of response speaks volumes about his regard for guest satisfaction. Unfortunately, it appears that the staff of this property are just going through the motions without any true regard for guest satisfaction. This is not what I've come to expect from the Marriott brand. As a result, I will never return to this property, and would recommend that others pursue one of the other plentiful options when in the Macon area. I know I will.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.