LOVED this hotel. Everything was clean and beautiful, and comfortable. The only problem, and it was a HUGE problem for me, was that I was charged for an extra night ($181) because I left a duffle bag in the room after check-out (I'd been traveling with children for weeks...many things were lost along the way.). The whole room was empty otherwise. When I called to straighten out what I thought was an oversight charge, I was told in a very hostile tone and raised voice, by Cathy G., the GM, that Hilton's policy is to continue to charge if there is something bigger than a toothbrush left in the room. I was also told she personally tried to contact me several times and was told I had lost my phone. According to my phone records, of the phone I never lost, there were never any such calls. When I asked her if she had my correct number, her response was, "I don't know. It was like a week ago!" After a very unprofessional phone conversation and a warning, from Cathy, never to leave anything in her hotel again because she will not reverse charges, the $181 was reluctantly refunded. No worries about leaving anything, I will not stay there again. Too many other beautiful places with better customer service to worry with this drama.
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- Also Known As:
- Homewood Suites Macon-North Hotel Macon