What a waste of a restaurant! The Dolphin restaurant used to be awesome for their views, good service and the food was improving over the years until this passed Sunday when we went for brunch.
How could anyone miss these huge pieces of egg shells... on three different dishes! The food also got cold fast and most were bland (tasteless).
That wasn't the worse part, when I brought it to their attention, no management personnel wanted to confront me to simply apologize or make things right. The server told the head chef and the hotel manager who just so happen to be eating there too, but no one came to talk to me. The server was simply told to tell me that he'll talk to the staff. Either these people are arrogant or just plain careless about the service and product they provide. I didn't care to speak to them, but that is the professional thing to do.
The owners should look into these complaints before this manager runs this hotel into the ground. All the security concerns and now health and service concerns at the restaurant. I thought Japanese management was suppose to be superior, guess not these people there now.
- Official Description (provided by the hotel):
- As of April 1st, the hotel name is Grandvrio Resort Saipan. ... more less
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- Also Known As:
- Hafadai Beach Saipan
- Hotel Hafadai Beach
- Grandvrio Resort Saipan Garapan