We booked our hotel after reviewing the reviews. When we checked in, we were horrified that the room was not clean. There were stench in the room and the beds were in the mess. The towels were hid in the cupboard and looked as they were thrown inside by the former users. We complained to the front desk. They simply told us to bear with it as they were exceptionally busy and we should be understanding on this. They sent the housekeeping half an hour later. However, we felt no apologies were given by them and words from them were totally unnecessary.
Throughout our 3 days stay there, we were pestered by the staff to do the massage which is on the first floor and we need to pass by it whenever we go to our hotel. We were totally vexed by them and choose to return to our room by the back door.
We realized all the staff were Chinese national from China though the hotel is run by a Japanese boss. The staff were pushy and rude. We always see them soliciting for business at the main entrance.
We regretted for staying in this hotel though the price might be slightly cheaper than the rest but the experience is terrible.
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- Also Known As:
- Saipan Hanamitsu Hotel & Spa Garapan