This is a fantastic experiance, a must do when in Franz Josef!
On the day of our trip the weather was a bit iffy so we were asked to pop back in a few hours to see if things had changed.
When were returned we were given the go ahead and Rob took us through all the safety info etc and we went down to the Heli pads.
Unfortunately the weather had closed in by now and all flights were off. We were asked if we could come back in the morning and try again or we could get a full refund. There was no pressure, it was up to us. We went for the next morning option and spent a brilliant afternoon Quad biking in the rain!
Early the next morning the weather was good so up we went. The pilot was great, talked us all through the geography etc of the Glacier.
We landed and spent a good 10-15 mins out on the snow, taking photos snd enjoying the stunning views.
On the flight back down the clouds came over again but the pilot expertly got us to the ground. We we got to ground all the rest of the flights had been cancelled again.
We had a thoroughly brilliant time, the staff are all excellent and do a great job, especially as the weather is so changeable and nothing can be 100% certain.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 26, 2013
Thank you for taking the time to review your scenic flight. We know it can sometimes be frustrating when we have to cancel flights on short notice due to rapidly changing weather conditions but obviously safety has to be our primary concern. Fortunately you were able to get up and have a great experience with us the next day. We pride ourselves in great customer service so it’s great to hear that you found our ground staff and pilots to be helpful and professional. Thank you again for your review and Happy Holidays from the team at The Helicopter Line.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.