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“Comfort and Friendly with a View” 5 of 5 stars
Review of Scenic Hotel Franz Josef Glacier Hotel

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Scenic Hotel Franz Josef Glacier Hotel
4.0 of 5 Hotel   |   State Highway 6 | PO Box 47, Franz Josef, Westland National Park (Te Wahipounamu) 7856, New Zealand   |  
Hotel amenities
Ranked #10 of 13 Hotels in Franz Josef
Fredericksburg, Virginia
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Comfort and Friendly with a View”
5 of 5 stars Reviewed yesterday NEW

Our 2 night stay at Franz Josef Glacier Hotel was the highlight of our 14 day tour around NZ. Relaxed and comfortable with a great breakfast and beautiful views of the mountains and glacier. The staff were helpful and welcoming making special accomodations for us to miss the larger tour groups during breakfast or check-in/out.

Room Tip: Ask for a room facing the mountains. And if you are driving in, let them know so you can park righ...
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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284 reviews from our community

Traveler rating
    104
    109
    47
    19
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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English first
Houston, Texas
Top Contributor
251 reviews 251 reviews
68 hotel reviews
Reviews in 140 cities Reviews in 140 cities
228 helpful votes 228 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Really disappointed: The rooms are dirty and the food is not very good.

We were with a ATT Kings Tour. A clean room and bed is the first and most important thing to us. The furniture was very dirty The hotel needs a update and the room needs a good cleaning the carpets were very dirty! If this is the kind of hotels ATT Kings use, we will never travel or use ATT Kings again.

we would never stay here again.

  • Stayed March 2015, traveled as a couple
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Top Contributor
63 reviews 63 reviews
16 hotel reviews
Reviews in 32 cities Reviews in 32 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Visited the Franz Josef Scenic Circle during a visit around the South Island with my Probus Club [snr citz] We were delighted with this hotel, which was one of 3 Scenic Circle.Heartland Hotels at which we stayed. The greeting was warm and welcoming and we were shown our rooms promptly. The location is first-class, in the centre of town, with all facilities a mere few metres away. The rooms were very comfortable, with amazing beds, clean good quality linen, and lovely well-appointed bathrooms. Our meals were delicious and ample, with the view of the mountains from the dining room quite amazing. Management handled my requests for alterations to my bookings [due to last-minute factors] with equanimity and ease. A lovely place to stay, and can thoroughly recommend.

  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 2 days ago
Dear Joy B,

Thank you for sending us your feedback which I am truly enjoyed reading.
I am pleased that you have enjoyed your stay and would not hesitate to recommend us to others.

Please stay in touch and visit again.

Yours sincerely,

Alexander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wanaka, New Zealand
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just enjoyed a very pleasant two night escape at Scenic Hotel Franz Josef with friends. On arrival we were greeted by personable & friendly staff, our rooms were modern and comfortable and our evening dinners were good value. We were well pleased by our choice of hotel. Would happily return.

Room Tip: We opted for deluxe rooms with a mountain view - well worth the small premium
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 1 week ago
Dear Rosswanaka,

Thank you for taking the time to share your feedback.
We enjoyed having you and your friends staying with us and hope you will visit us again.
Maybe next year at the same time to celebrate another birthday with us in Franz Josef Glacier?!

Yours sincerely,

Alexander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The room was very clean, had a double and a single bed, very modern shower and was very comfortable, in fact the bed was amazing, if anything the room was very warm maybe a little too warm. The staff were friendly and helpful, the food was good, breakfast was amazing and plentiful. Wifi was free and very good. Overall a great place to stay!

  • Stayed April 2015, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 2 weeks ago
Dear JulieHeron17,

Thank you for sharing your review with the wider TripAdvisor community.
I am pleased to read that the team managed to look after you during your recent visit to Franz Josef Glacier and the Scenic Hotel. Thank you also for commenting so positively on the friendliness of our team - feedback we highly value from our guests.

Please stay in touch and visit again.

Best regards,

Alexander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Epsom, United Kingdom
Top Contributor
64 reviews 64 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I enjoyed our one night stay here, the staff were very helpful and welcoming. It appears that the hotel had been newly refurbished and our room was very comfortable. The walls are a bit paper-thin though as we could easily hear what was happening next door.
We didn't have dinner here, but we did have breakfast - which is the usual buffet affair. The view from the restaurant menu is what I remember - it gave a spectacular view across the mountains.
I'm happy to recommend this place if you're looking for a base to explore glacier country. The Franz Joseph glacier is just a short drive down the road from here.

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 2 weeks ago
Dear Simon L,

Thank you for taking the time to post your review on TripAdvisor.com.
Our hotel was indeed refurbished only 3 years ago and I am pleased to see that you have enjoyed your stay.

Please stay in touch and visit again.

Yours sincerely,

Alexander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Top Contributor
120 reviews 120 reviews
36 hotel reviews
Reviews in 48 cities Reviews in 48 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I really ideal hotel when staying at Franz Joseph - you can walk (20 mins) to the glacier walk, the kiwi house is next door and the sister hotel its neighbour (offering spa treatments). Great service from before we arrived, as we arrived and during our stay - from everyone we met. The restaurant was great - super views and great food (breakfast, lunch and dinner if you wish). Groups have a separate eating area which was appreciated, so as a result it felt small and friendly. The lounge area with bar were also a welcome space to relax in. Rooms were nicely appointed and the wifi good, although we paid to upgrade to faster wifi. No lift to the first floor rooms was a bit of an issue for us. There is also a guest laundry available (very welcome at this point in our travels!).

Room Tip: Ask for a room facing the glacier. Be aware if on the first floor there are no lifts at the hotel.
See more room tips
  • Stayed February 2015, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 2 weeks ago
Dear Amanda C,

Thank you for your feedback, following your recent stay at the Scenic Hotel Franz Josef Glacier.
I understand that not having access to a lift can cause inconveniences to some travellers.
However, with only 30% of our total 130 rooms inventory I feel we have a more than adequate number of rooms available which are based on the ground floor. All guests need to do is to advise us on their preference at the time of their booking.

Thank you for your visit and I am looking forward to welcome you back to the hotel in the future.

Yours sincerely,

Alexander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Scenic Hotel Franz Josef Glacier Hotel

Address: State Highway 6 | PO Box 47, Franz Josef, Westland National Park (Te Wahipounamu) 7856, New Zealand
Location: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#6 Luxury Hotel in Franz Josef
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Scenic Hotel Franz Josef Glacier Hotel 4*
Number of rooms: 177
Official Description (provided by the hotel):
Scenic Hotel Franz Josef Glacier sits at the edge of the Westland World Heritage Park, and is just moments from one of New Zealand’s most spectacular natural attractions, the Franz Josef Glacier. Scenic Hotel Franz Josef Glacier makes the most of its alpine location and offers quality accommodation in two separate hotel ‘wings’. Stay in either the Douglas or Graham wing, and enjoy the beautiful surroundings within Franz Josef village. Our hotel is in a premium location, making it the perfect place to base yourself while exploring the magnificent Westland region.Our professional, friendly staff look forward to welcoming you and helping to make your stay enjoyable and comfortable. Your visit will be made even more memorable by the many natural wonders in the area. Just be sure to bring your camera! ... more   less 
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Also Known As:
Franz Josef Glacier Hotel

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