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“Very good.” 4 of 5 stars
Review of The Terrace Motel

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The Terrace Motel
4.0 of 5 Hotel   |   15 Cowan Street, Box 44, Franz Josef, Westland National Park (Te Wahipounamu), New Zealand   |  
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BEST PRICE IS ONLY ON www.terracemotel.co.nz
Ranked #6 of 13 Hotels in Franz Josef
Certificate of Excellence 2014
Clemmons, North Carolina
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
“Very good.”
4 of 5 stars Reviewed May 7, 2014

After a long drive from Arrowtown, this Motel did not live up to our expectations, it surpassed them! After a warm and helpful welcome, we were shown to the room which was spacious, clean and well equipped. We took the advice of the staff and took a walk (in the dark) up a nearby track to see the Glow worms. The Motel enjoys a great view of the glacier (which is a few minutes away by car) and is about a minutes walk from the shops. I would definitely recommend the Motel to other travelers.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, Manager at The Terrace Motel, responded to this review, May 9, 2014
Thank you for your comments, I am glad you got to see the free glow worms, I never get bored by them.

I hope you can stay with us again, with the fresh snow in the mountains the views are really wonderful at present.

Book direct on our website for the best rates, if you are passing this way again.
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145 reviews from our community

Traveler rating
    68
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28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 4, 2014

My family of 7 stayed at Terrace Motel’s cottage for 1 night on 4 March 2014. The cottage was very spacious, clean and well-equipped. The motel was located approx. 100m off the main road, but was within walking distance to town, where the restaurants/offices for various attractions etc were located.
The lady at the reception was very friendly and her positive attitude was much appreciated after a long drive from Queenstown, Even though we arrived after the desk closing time of 8pm, she took the time to point out the dining options, locations of our meeting points for our skydive/tours and the glow worm caves (which we did not have enough time to explore).
A very pleasant stay at Terrace Motel.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tom S, Manager at The Terrace Motel, responded to this review, May 6, 2014
Thank you for your nice review, I hope you were able to rest after your long drive and hopefully next time you can see the free glow worms. If you come back to Franz Josef, remember to book direct on our website for the best rates.
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Palmerston North, New Zealand
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 24, 2014

We stayed here for one night. Room was clean and exactly what we needed. Good heating and comfortable bed. Friendly and helpful service advising us how to walk to see Glacier. Good laundry facilities. Free internet a plus. Would happily stay again as was value for money

Stayed April 2014, traveled as a couple
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Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 16, 2014 via mobile

Location good and close to glacier, and main road. Room (hotel style) was clean and well presented and had an extra bed. Parking was a little tight. Staff gave good advice but there was no information pack in the room.

Stayed April 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2014

Following a highly stressful evening due to our car breaking down out at the Franz Josef Glacier carpark, we stumbled upon Logan, owner of The Terrace, still hard at work at 10.30pm. We could not have experienced better service, more kindness or greater empathy if we had been at home with our family. Having not eaten all day, Logan organised for us to go down to The Landing, a local restaurant and bar, for the owner Ryan to make us a delicious late night meal, and he told us of a beautiful little glow worm dell just near the motel so that we would have some positive memories of the area. He also generously gave us a bottle of wine to cheer us up after our issues with the car. The room was absolutely lovely, the beds were comfortable, the amenities were great and the feel of the room was one of peace, quiet, warmth and welcome. I would not hesitate to recommend this establishment to any traveller, and I would more than happily stay here again. That said, it was Logan's caring and generous nature as well as his obvious passion for the Franz Josef area that made our unplanned stay such a wonderfully unexpected delight! Thanks for making me love the Glacier again Logan! :-)

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, Manager at The Terrace Motel, responded to this review, April 9, 2014
Thank you for your comments, I hope someone found your key in the end and you were able to enjoy the rest of your holiday without it affecting your trip too much. I hope you and your sister pass through this way again one day and have a less stressful visit next time. I will make sure Ryan sees your comments as well.

Logan
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Sheboygan, Wisconsin
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 5, 2014

We stayed here for two nights and really liked it. It's not a fancy place, but quiet, clean and well taken care of. We had a nice visit with the owner and his father and learned a bit of history about the area. Our room was on the end of one of the buildings with a view of the mountains. This is an expensive area to be in and we found the Terrace a good value. The staff was very nice and helpful with tours and restaurant choices.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, Manager at The Terrace Motel, responded to this review, April 9, 2014
Thank you for your nice comments, we are always happy to share the history of this wonderful area. Hopefully you were able to watch the in room video that covers a small amount of the history. We are also in the process of updating the in room information to include a bit more history of the area and the location of the Motel.

I hope you stay with us again and please remember for the best rates book direct with us on our website.

Logan
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Geyserville, California
1 review
5 of 5 stars Reviewed April 5, 2014

Terrace was a spectacular place to stay. Logan was very helpful and very responsive to our requests. Having someone who knows the area and provides many helpful tips are a plus. The room was very clean and updated. Nothing like a hot shower in a spacious bathroom with every thing you may need at the end of a long day driving The biscuit cookies were a plus and topped off our evening along side a glass of wine. So much to do and see in Franz Josef. Awesome place. Thanks Logan we will never forget FJ

Room Tip: All room are ideal
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, Manager at The Terrace Motel, responded to this review, April 9, 2014
Thank you very much for your nice comments, it is really appreciated by myself and the team. I hope you enjoyed the rest of your holiday and you come back to Franz Josef one day.

Logan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Terrace Motel

Address: 15 Cowan Street, Box 44, Franz Josef, Westland National Park (Te Wahipounamu), New Zealand
Phone Number:
Location: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 13 Hotels in Franz Josef
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Terrace Motel 4*
Number of rooms: 11
Official Description (provided by the hotel):
The Terrace is the closest Motel to the centre of Franz Josef Village, yet on a quiet side street. The 4 star Terrace Motel offers views of snow capped mountains and the Croz Glacier from its grounds. Unlimited Free Wi-Fi and free on-site parking are included. The Terrace offer Hotel style rooms along with rooms with cooking facilities, next to reception is a quiet restaurant operated by two of Franz Josef most experienced restauranteurs. The Terrace is the closest Motel to Franz Josef's free Glow Worm Caves and Franz Josef Kiwi Bird Centre where guests can experience New Zealand's national bird up close. The Terrace offers spacious ground floor accommodation with electric blankets and electric heating, flat-screen Televisions, tea/coffee making facilities and all en suite bathrooms, some feature a Spa Bath. Guests have a choice of studio's or spacious 1 and 2 bedroom apartments. Most rooms features stove tops and microwaves along with a dining area (please note Hotel style rooms offer tea / coffee and breakfast making facilities only). All rooms are serviced daily. Guests have access to shared laundry and barbecue facilities with outside tables and chairs. The tour desk can organise a range of activities including discounted helicopter flights, hikes, kayaking, horse treks and glacier walks. ... more   less 
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